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1.0

I bought an android tv video streaming unit that was advertised as with 2GB ROM and 16GB RAM flash memory. The item cam fast enough BUT it was not according to specs as the system info reads 0.97GB and 11.7GB.

Worst, when I install my own apps (only 5 apps) the unit gave out-of-memory-space error and I could not even uninstall any of the bloatware pre-installed in the unit to release memory space. I launched a ticket request on the site about this product and they denied my claim stating that the unit has pre-installed apps and that was why it appeared as 0.97GB. This was not acceptable for me as 0.97GB in system info was listed as TOTAL memory instead of 2GB. And it appeared that all the apps were somehow installed into this space instead of the storage space.

There was nothing in the system setup to alter anything. A factory reset did nothing either.

Long story short, I disputed the product purchase on Paypal, and they promptly removed all my records about this claim from their own website and blocked me from submitting or following-up on the case on their website (which they claimed that they would accept further proof of pictures or videos on their own complain web page). They have also removed my review of another android device (which I have given a five star review). It is clear that this online dealer is highly dubious and only wants your money.

Pay with your credit card with this dubious online merchant so that you can seek a proper and prompt refund with your credit card company if you ever want to deal with them. For me, I have learned from my experience thus far the moment this merchant disabled and erase records of my dispute claim and review from their own web site! It just showed how serious this online merchant is interested in selling quality product rather than gouging your hard earned money!

BTW, the warning in Trust Pilot that there has been rampant abuse by this company faking good reviews says it all. This online merchant cannot be trusted!!!

Reason of review: Not as described/ advertised.

Monetary Loss: $54.

Preferred solution: Full refund.

Gearbest Cons: Rotten after sales, No customer service help, Denial of responsibility and cancel my ticket.

Location: Temple City, California

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Guest

I too was a victim of GearBest internal web programming that shows lower prices. On order, the order was processed.

On shipping the order price changes to higher cost. This is a dishonest act by GearBest. Customers beware. Hope China government will take note if the dishonesty experienced.

Fret not shop elsewhere where you can find better honest online shops. They are cheating electronically.

Guest

Dear customer,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

Let me start by apologizing personally for your experience. We really want to work with you to make this right.

For this issue, we have sent private message to this customer. We will investigate if there is some listing/description error. Please rest assured we will be responsible on our part if we made a mistake.

Please kindly refer to your email and reply us in AT160*****542.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time.

Many thanks.

Best Regards,

Gearbest.com

Guest

What android tv device did you bought from them?

Guest
reply icon Replying to comment of Guest-1138777

Z68 TV Box see this link:

http://www.gearbest.com/tv-box-mini-pc/pp_319602.html?wid=7

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