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I have used gearbest a few times, but I will not be using them again. They have always been a bit of a mixed bag in terms of customer satisfaction. If you order an item and it reaches you without any problems then everyone is happy. You can get really good quality...
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2.7
I liked
  • Value for money items
I didn't like
  • Long delivery times
  • Never receiving order items
#1115524
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I bought a drone, but it was broken. So i had to return it (and pay Shipping myself) Still no refund of the drone and shipping. They just block me and no reactions. Also missing 2 items.
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Anonymous
Anonymous

Hope your problem gets fixed.Can take up to a year, they are lazy, and hope you forget about it so they dont have to pay. Thats part of there scam.How much did they scam you f...

2.6
#1115523
Reply to reviews
gearbest is a SCAM They take your money and will never send your item you paid for THIEF'S !!!!!!!. I ordered the Elephone S8 and paid for expedited shipping and nothing ! and there is no way to get hold of them, you can try messenger and there live chat is not...
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Anonymous
Scambest

They are scammers

#1115273
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Gearbest - Dog ***.

Gearbest
#1113768
4.3
Details
I ordered a stereo on the 29th of september. Its the 11th and it hasn't even left china yet. 8 day holidays, china is ridiculous. I am very frustrated.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Style and Design
Website

Gearbest - Shipping Service Review

Gearbest
#1113013
1.0
Details
Ordered a PC case. Said to ship on oct 3. Then they flag it as "out of stock" and messages me that they can't ship it. Heard nothing since then. Gonna contact paypal. I'm personally gonna fly to china and {{REDACTED}} them unless the refund my *** money. China is ***. {{REDACTED}}
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Gearbest - 2 phones ordered - DOA

Gearbest
#1107372
1.0
Details
I bought 2different phones from 2different accounts. They both were DOA. I complain on the day that they came, it was a tuesday. In thursday they say they going to check with their technical team and I am stuck with these 2deadweight. It's going to take more than a week to take care of these. *** poor equipment and pisser poorer post sale service. The worst ever.
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Warranty

Gearbest- not good

Gearbest
#1104161
1.0
Details
I ordered notebook computer with expedite shipping, meaning faster shipping. Ordered on 6September. No signal for shipping till now, 22 September. I don't recommend this online shopping.
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Website
I purchased a robot vacuum from them for $350. After 4 months of normal use, it began giving an error and would not work. It was within the 1-year warranty for free repair. I followed their instructions for returning it exactly as they said. I paid $100 to send it...
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Anonymous
ScamBest

Welcome to the club.You have been scammed by ScamBest

1.0
#1114859
Reply to reviews
I brought the oroduct from then but I don’t like it so I want to return them I try to contact them I submitted the ticket and I was waiting for there response to send me the mailing address they did not email me the return address. I was so mad at my self why I went to...
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1.8
I liked
  • Nice discounts
I didn't like
  • False promises
#1114042
Reply to reviews
After 2 orders being created in a month and a half, each time for the same model of phones, they still couldn't stop from being dishonest. Every chat message, because they only respond via chat or email, was a typical copy and paste reply. Apologies only go so far when...
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2.8
I didn't like
  • One of the worst from any online vendor
#1112778
Reply to reviews
GearBest is falsely advertising items they don't have. Please see below transcript. Manuel: Hello, welcome to Gearbest Pre-sale Live Support! I would be more than happy to assist you. William: Hello Manuel -- I just have a quick question. William: I purchased something...
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2.5
#1112676
Reply to reviews

I bought a lot of different small things in this store. All is well. The goods are good, delivery is fast. There are discounts. Now GearBest is significantly better than other stores. I recommend for purchases I bought a lot of different small things in this store. All...
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5.0
#1112614
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Sep 22, 2017 20:02:09 PMOrder number: W1709222002090992 I see many of the same problems .My PAID order out of stock AFTER WRITING THEM AS TO WHY THE SHIP DATES KEEP GOING UP The second one for replacement out of stock third one on backorder fourth one ok but Now I owe...
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3.5
I liked
  • Lots of choices
  • Lots of choice
I didn't like
  • Selling things out of stock without telling the buyer
#1112456
Reply to reviews
Horribly bad shopping experience with Gearbest - sells projectors/products that do not exist!
I have bought a projector from Gearbest website around a month ago in 13 Sept 2017 and paid for the order via paypal. It was a X9 LCD Projector-US plug with very good price in their site. But after 2-3 days of the order been placed, it was not shipped and I received a...
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Anonymous
Anonymous

Hope your problem gets fixed.Can take up to a year, they are lazy, and hope you forget about it so they don't have to pay.Thats part of there scam. If you paid via paypal you ...

2.2
#1112447
Reply to reviews