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1.9 Based on 661 reviews
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after being looped through gearbest return process i was forced to open paypal case. after doing that gearbest finally sent me return address and rma number. my sister followed the direction and mailed the items with information gearbest requested. they then escalated the scam by send a different address to paypal. paypal will not back me for the $170.78 because according to them i did not follow paypal procedure and i was not supposed to return... Read more

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Is bestgear.com a fake site ? Is bestgear.com legit and trustworthy ? When checking bestgear.com we looked at many factors, such as the ownership details, location, popularity and other sites relating to reviews, threats, phishing etc. Although a site like may have a high trust rating, it's worth just checking the countries involved as these could indicate that goods would be shipped from abroad rather than your home country. AFTER SO MANY SO... Read more

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  • 2 days ago
  • #994993

Never will I purchase again after buying faulty goods from gearbest. There options when clearly the goods a faulty leaves a bad taste for a long time after dealing with them. W1605250527359783

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I ordered a package on 18 Dec 2016. Their pretend tracking information said "notice was left" at my home on 31 Dec, but that never actually happened. The tracking information is useless since it doesn't even indicate what carrier (USPS, UPS, FedEx, DHL, courier) actually has the package. And GearBest won't provide or doesn't know that information either. 20 days later, the package is still missing and GearBest won't refund my money or find the... Read more

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Gearbest is good for low prices and deliveries without shipping cost. But beware if you run into a warranty or support problem. First of all, their dead on arrival guarantee is a joke. It's only 3 days. So when I lately ordered a $169 flash that arrived dead, after I found the time to test the flash, take a video of the issue and then write to their customer support, I was 1 day over that guarantee which means I have to pay the return myself.... Read more

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I ordered a couple of items off gearbest.com at the beginning of December. Although I could get free shipping, I didn't want to wait the 25 days to receive the items, so I paid for priority shipping (less than 10 days). They charged my account for the items and shipping, but still have not delivered my items. When I try to contact them, they refuse to refund my shipping money and tell me that the shipping choice became unavailable so they... Read more

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Placed an order (W1611141938368102) on 15th Nov 2016. It took them 2 weeks to ship the items that were "In Stock" when the order was placed. After 2 months the local carrier admitted that they lost my package. After a lot of tickets with automatic replies, Gearbest refuses to re-ship or fully refund my order even after providing written proof from the local carrier stating that the package was lost. Now I lost my money, lost my items, lost lots... Read more

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I purchased an ILife vacuum in December. It lasted about one week. What I did not realize is that this company is out of China. You have to ship the item back to them. They do not reimburse this expense. The cost to ship this back is a bit over $82.00. This is nuts. Buy from an American based company like Amazon so that if it does not work the warranty process is easier and better for you the buyer....not better for the seller of defective... Read more

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GearBest should be called Gearworst !! Buyer beware! I purchased the Xiamoi Mi Mix 18K edition and that version comes with a genuine leather case from Factory and Gearbest opens the sealed box, steals the leather protector case, and then goes and sells them online. I paid $850USD for the phone you a##holes you better give me my case back! On top of that they install 3rd party o/s on the phone removing the orginal, and installing spyware on the... Read more

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I should have read these reviews.. bought a G1W-HC dash cam and got a fake low quality one... cant even see the license plates in front.... contacted customer service and got the typical time waster.. take a picture for them and describe how it doesnt work... got SCAMMED! I should have read these reviews.. bought a G1W-HC dash cam and got a fake low quality one... cant even see the license plates in front.... contacted customer service and got... Read more

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