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1.9 Based on 573 reviews
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  • Customers like
    • Prices 23
    • Price 20
    • Good quality 13
  • Customers don't like
    • Customer service 21
    • Horrible customer service 19
    • Manner of business 16

I was asked to supply a photo copy of my drivers license and utility bill before they would ship the product. I used PayPal so I don't have to be exposed to providing this type of information. No way should you provide this type of information to any online retailer. Using my PayPal account should have been sufficient financially to allow the order. I will never buy from this company again! And now I cant get a full refund for the batteries that... Read more

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Hi, I bought an ecig box (hcigar vt75 with original dna75 circuit, order n° W1608071750446835 in 8/8/16) and I'm very satisfied of that. A professional ecig box totally customable that permits to vape in a new way. Shop's prices are extremely competitive and with flash sale are very impressive (up to 70% discount) and I want to share my shopping experience. Customer service's gearbest is very good, quick, accurate and very centered on customer... Read more

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I ordered a Jumper EZPad Mini 3 on August 23, 2016. It arrived quickly and in one piece -- but minus the cover/stand that was clearly shown in the images on the tablet's web page, and which other vendors explicitly said WAS included. Long story short, after they refused to pay the return shipping for what was, in effect, a fraudulent sale -- I would never have bought the thing if I'd known that the cover/stand wasn't included -- and three rounds... Read more

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I still haven't received my order contact me at 314-956-2065 Read more

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I ordered a wireless mouse from GearBest. When I didn't receive it I attempted to contact them. I could not access my account and when I finally got an agent on chat, he informed me the order had been canceled and the money returned to a "GearBest wallet". He told me to access my account and we went round and round till I finally convinced him I have never been able to access an account let alone a 'wallet'. He just kept saying log on to your... Read more

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I purchased a husban h501s quadcopter from these guys, it comes from china so I had to wait a month to get it, when I did, it appeared to be a returned box by the way it was taped up and beat up. In any case the controller wouldn't turn on no mater what I tried (I was a IBM CE for 20 years, and know a bit about electronics). I opened a request for a return, for the next 30+ hours and 10 "updates" on the problem all I got was a robo reply to look... Read more

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Gearbest is the best site for shopping from China, the customer service is always well prepared, assortment of objects is really big and shipments are the most fast: my order arrived in just seven days with Bartolini, the cost for the shipping was very low and my smartwatch was very well packaged! I will always buy from this site! I highly recommend! I also made a mistake in placing an order and contacted the customer service through the chat... Read more

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They will take all the numbers. It won't work, and they'll tell you there's a problem with your credit card company. Probably they have problems with US cards because of all the scams that originate in China. They want you to use Paypal but I've had bad experiences with Paypal. The end. They will take all the numbers. It won't work, and they'll tell you there's a problem with your credit card company. Probably they have problems with US cards... Read more

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Can't get anyone to respond on warranty issues Read more

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Really an outstanding transaction. Ordered on Saturday, and got my item on Tuesday via DHL -- drop-shipped all the way from China! (Shipping cost: under $10.) This particular item was 25% cheaper than on Amazon, too. What's not to love? (Yes, I saw all the negative reviews... *after* I placed my order... so I did wonder which way it would turn out... now I know. Thank you guys at GearBest -- you've impressed me!) Oh, and by the way: Amazon won't... Read more

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