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I received a faulty product from Gearbest. After I have send back to them the product, they refund me the money for the phone but I never received the money for sending back to them the faulty product, I reffer to the shipping costs. I opened a thicket but still...
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1.0
#1103164
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You might want to be wary ordering from Gearbest. I ordered an Android TV box from Gearbest with free shipping a couple of weeks ago, now Gearbest is contacting me and saying that DHL(the shipping company) considers Perry, Georgia(USA) a remote location and they want...
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#1102664
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I purchased a Lenovo P2 phone from them advertised for a particular european model and the phone that was delivered turned out to be for the Chinese market and missed out a critical 4G band 20 which means the performance for reception is very poor. I have pointed this...
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2.0
I didn't like
  • Delay tactics used in the support exchange
  • Poor treatment of my custom
  • Ripped off
#1102464
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Gearbest - They never had the items I ordered in stock

Gearbest
#1098412
1.0
Details
They never had the items I ordered in stock They never had the items I ordered in stock and waited 3 day to inform me, but the kicker is as per the manufacturer they never had these items in inventory. BUYER BEWARE THEY ARE NOT TRUST WORTHY !!!! {{Redacted}}
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
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Gearbest - Horrible service

Gearbest
#1091909
1.6
Details
Bought Mijia IP camera from this site. Does not work. Unable to activate. Write to customer service. They asked me a series of questions that i replied to. I was told i would get an answer in 2 days. 7 days later, i get to response. Terrible service.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Gearbest - Where is my merchandise, yuou took my cash and never shipped

Gearbest
#1089791
Dont do business with gearbest, i ordered product they took my money and never shipped Thieves
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Gearbest - Gordon Ge
Gearbest - Gordon Ge
Gearbest - Gordon Ge
1/3

Gearbest - Gordon Ge

Gearbest
#1084396
1.0
Details
W1704252056305929 The company can not return our money due to return no use parts. It's pass one month. Email and phone them, still no effective response and solve problem Never buy the company services
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Usability
Value for money
Warranty
Website
Gearbest - No real people to get help and poor web interface contact
After waiting 2 weeks for my order, it arrived with a damaged part. I spent over an hour navigating the site and none of the help works to get to the customer service. Chat doesn't allow you to actually chat it only takes you to FAQ page which has no specific guide to...
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#1102412
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Gearbest - Good experience
Gearbest - Good experience
I buy several products in this site, and I had a great experience every time. They had a good costumer service, they all your questions in a short period of time.They have a good amoun of products whit a good and very competitive price. My last purchase was a smart...
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5.0
I liked
  • Courteous staff fast delivery best prices
  • Offers
#1102063
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In july I bought a new Xiaomi 5s plus from Gearbest. After 1 minute of working the sound stoped, the speaker was dead. I've send it back to Gearbest. They received it on 06.09.2017, so more than one week ago. And now I am still waiting for them to return my money. I...
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1.3
#1100807
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Gearbest - PayPal account blocked after receiving an empty parcel
I bought a phone on their website and received this empty package, so I complained to their customer service. They refused to reimburse me until I threatened to call paypal for a full refund, then they blocked my paypal account not only for their website but also for...
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1.3
#1100551
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Recomendo a Gearbest
Recomendo a Gearbest
Recomendo a Gearbest
Recomendo a Gearbest
The Gearbest company is undoubtedly very dependable and stuck for the great service and customer satisfaction. I made several purchases and never had any problems! The products are of high quality and the shipping in general is done quickly! Yes, I recommend this...
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5.0
I liked
  • Eu gostei muito de trabalhar com a gearbest
#1100196
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GEARBEST - AVOID AT ALL COSTS Bought a OnePlus 3T phone end of June 2017 which cost £314. Phone arrived promptly and all seemed good. At the end of August the phone just died, catastrophic firmware/battery failure. Now it won't even turn on! OnePlus 2year warranty is...
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2.0
I liked
  • Quick delivery
I didn't like
  • Horrible customer service
  • So called warranty is a scam
  • Rotten returns policy
#1100068
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they said they have my items (over $1200) but will ship out in 3 days because its a big order. Now they said we dont have it and no explanation but wait 5 days. Now its been over two weeks and they are saying wait another week. They have been putting other smaller...
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1.1
I didn't like
  • Horrible customer service
#1100049
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