Henry S Ujl
map-marker Dallas, Texas

Run away from this company

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Gearbest said they sent shipment information to FedEx but didn't send the product. FedEx said they received the information of my product but FedEx didnt receive the product and FedEx is waiting. Here are FedEx exact words: Tje shipper has prepared your package however they have yet given it to FedEx. AND MY QUESTION IS WHY????? I've ordered my product in October 28, 19 and they been giving me the run around and still can't get this issue resolved. I don't recommend this company to anyone in the US. No live customer service Unreliable Lack of proper communication And any more problems with this company
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Loss:
$1784
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker North Platte, Nebraska

Do not trust - I registered with them- then tried to download one of their manuals = NEVER HAPPEND

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Do not fulfill advertisements a waste of time
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Dolores W His

Don’t order from this company you will never get what you ordered

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Ordered a Nintendo switch on sept 20th my account was charged 138.60 It is now Dec and still haven’t received it
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Loss:
$139
Reason of review:
Problems with payment

Preferred solution: Deliver product or service ordered

Minal P Npj
map-marker Toronto, Ontario

Order details

Where is my order for earbuds When I am logged in my account it says the order is delivered how come?
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Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous

Don't buy from gearbest.

I preorder the hudsan zino 2 on gearbest website. To my surprise they refused to sale to me . I contacted their customer service. They told me it was PayPal error. So I call PayPal customer service, they told me that gearbest sent my payment back. So I will wait for the drone to be release on other websites. So I say to the reader beware.!!! I give gearbest a a half a star and that is being generous.!!! What's so fun about this is they had set a cut off at 1,000 persale order at the time they refused sale to me they was at about 350. So thank you gearbest you did me a favor.
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Moncerrat Fov

I accidentally confirmed my order receipt

Gearbest - I accidentally confirmed my order receipt
I wanted to track my Bluetooth earbuds and I saw a yellow button that said confirm and I accidentally clicked it and all of a sudden it said my order was delivered.
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Loss:
$23
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

karim a

This was good

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I bought an original xiaomi beard shaver from Gearbest.the first thing i noticed is that the prices in gearbest are the best,so i made the order and it was shipped next day(amazing fast and free shipping) through Singapore post which i believe it's the best logistic right now for delivery to my country.After 15 days the order received and everything was good as expected and as mentioned.the shaver was amazing and it works perfect.finnaly i want to say that i want to order more and more from this giant store.thank you
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Reason of review:
Fair pricing
2 comments
Guest

You must be an insider..... no one else has a good word to say about this ripoff company

Guest
reply icon Replying to comment of Guest-1775449

Totally agree. All positive posts are fake.

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Fernando R Ffp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yes of cors

Hello I've already just standing for election and then send. This is not possible to trace and tracer call it is possible to come back to me please for the problem.
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Kema Iks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Good internet China Tech shop!

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Gearbest - Good internet China Tech shop!
Gearbest - Good internet China Tech shop! - Image 2
Gearbest - Good internet China Tech shop! - Image 3
For several years I buy equipment in the store. It always attracts fast delivery and one of the lowest prices. The last order was No. 190427****810751**** dated 27/04/2019 This was the TV Box "Alfawise A9 4K Amlogic S905 Android 8.1 Smart Internet TV Box Mediabox - Black EU Plug" Nickname on the site is Taras Sh. Shipping courier took only 7 days! My best recommendation.
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Pros:
  • All is perfect
Cons:
  • Shippig time
Reason of review:
Good quality
madhuri

Please provide me return label for this order number 191120****350936**** because it is too small size then expected and can you please send to chanduri@***.com

please provide me return label for this order number 191120****350936**** because it is too small size then expected and can you please send to chanduri@***.com
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Reason of review:
Poor customer service

Preferred solution: Full refund

Luisangel Ekq

To see when my order is going to arrive

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Place order pay by PayPal Invoice Id: P191012****1800****FWO TRANSACTION ID: 31K59973YE542**** I haven't recive any shipping information and when I go to your website it shows that I didn't place any orders, I would like to know what happens.
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Loss:
$166
Pros:
  • Goodquality
  • Cuality prices
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

JIm Tju

Horrible company with horrible customer service

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Horrible company with horrible customer service. Bought a smart watch, never received it. Asked for refund. They said they can only do a partial refund because I declined shipping insurance??? what a bs. I would not recommend doing business with these scums.
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Loss:
$40
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Have to absolutely agree. Useless company and a broad daylight ripoff Wasted 50€ on a pair of shoes.

Russell T Uly

Tough phones not worth their weight

2 phones I bought from this company recent Elephone Soldier and Ulephone Armor 3 Both have bad rear camera shaking and Soldier does not focus at all.. Very disappointed in this company's products
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Loss:
$500
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Tyriek Nwp

I need to know the status of my order

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I either need an update on my order. My money refunded. Or i will report this company to my bank
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Loss:
$100
Pros:
  • Normal
Cons:
  • Shipping could be faster
Reason of review:
Poor customer service

Preferred solution: Full refund

Carmelita Jqr

Tracking my order

Gearbest - Tracking my order
Gearbest - Tracking my order - Image 2
okay take out I'm busy taking down my order positions a t done did tonight.
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Loss:
$45
Cons:
  • Feel like i am scammed
  • Shipping time is unreliable
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

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