Gearbest
Reviews and Complaints
Be prepared to lose your money
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLong-term cooperation with Gearbest.com
Buen servicio y precio
- Calidad precio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Choice is Gearbest. The best store for me.
Warranty issue
- Horrible customer service
Preferred solution: Full refund
Do NOT buy from GEARBEST!!!
Preferred solution: Full refund
ZTE AXON 7
Just stay away from Gearbest!
Preferred solution: Full refund
“Used Items Sold As New / Refund Gimmicks!”
(INITIAL ORDER) I bought 2 IP cameras with shipping insurance via PayPal. (ORDER RECEIVED) Both items were received in used condition and DOA.
According to the manufacture both cameras were sync'd to another user account and could not be used. Per GearBest DOA policy “contact our Support Center for RMA authorization within 3 days of the order being received. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest.” (http://www.gearbest.com/about/warranty-and-return.html#item3) I immediately contacted GearBest for a DOA refund.
They quickly provided me with the RMA information. I mailed back the DOA units at a return shipping cost of $7.60 to the address on the RMA they provided. GearBest partially refunded my purchase minus their initial delivery costs $2.56, minus the purchased shipping insurance $2.36 and denial of my return shipping costs. (GEARBEST RESPONSE TO PARTIAL REFUND) GearBest was contacted about the partial refund and they state it is partial per their terms and conditions.
1. “For shipping fee of returning, we cannot refund to you because you returned to US warehouse. Choosing to return to China warehouse and refunding the shipping fee, or returning to US warehouse, you only can choose one of them.” 2. “Kindly note that it is common business practise that insurance is non-refundable.
This practise applies to Gearbest.” 3. “We have refunded all payment we can refund.“ (MY RESPONSE TO GEARBEST PARTIAL REFUND) 1. I was never provided a China warehouse option. Their RMA instructed me to ship to the location in the US.
2. Nowhere in their Terms and Conditions does it state that the insurance is non-refundable.
The items were DOA therefore per their DOA policy I can “choose to receive a full refund.” as “every single purchase is 100% risk-free” (http://www.gearbest.com/about/warranty-and-return.html#item3) 3. Per their DOA policy “we will reimburse you the return shipping cost” (http://www.gearbest.com/about/warranty-and-return.html#item3) (STATUS) A PayPal case has been opened and I’m waiting for GearBest to refund $12.52.
- low prices on sales
- Website
- Tesrrible company with dishonest practices
- I did not like how they resolve problems
Preferred solution: Full refund
Garbage customer service
GEARBEST CHARGED $81 DOLLARS EXTRA AFTER I CLICKED *BUY* AND CLAIMS IT'S "EXCHANGE RATE FLUCTUATION"
This issue may be resolved. The customer support got back to me within two hours of my writing a reply that I was extremely unsatisfied and would take measures to report it. They said the order has been canceled and it will take approximately 7-14 business days and tha...
Has anyone else experienced this kind of theft? I immediately started a "Cancel my order ( Not dispatched only)" support ticket to address the issue and cancel my order immediately. However, I did not receive a reply until almost exactly 24 hours later with a message stating that "all items come from China and prices vary often according to many factors such as currency exchange and suppliers". and "These are market facts".
The FACTS I am most aware of as an angry consumer are as follows: 1. I have better things to be doing right now. 2. I started this support ticket to cancel within a FEW HOURS of the order.
3. The order is still processing as of the writing of this. 4. The company's website, in regard to canceling shipment, states: "If you have already transferred the payment for your GearBest order, you will need to fill out a ticket at GearBest Support Center as soon as possible.
Choose "Unsent order inquiries" under Question Type and in the next tab choose Cancel my order (Not dispatched only). Go on to fill in the rest of the details: your order number, subject, any additional information you need to add and so on." I did this! Why are you not canceling my order! 5.
Instead of following my request to cancel the order, the support person says that they are still processing my order.
6. Gearbest is asking for a S$ Storm.
- Customer service ignored request to cancel order before shipment
- Overcharged in a deceptive and fraudulent way
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBest GearBest
No costumer service response and no live chat service or phone service
- Nice discounts
- False promises
Preferred solution: Full refund
Gearbest o melhor site para compras online
Xiaomi & GearBest - Great tandem
And again original products by Xiaomi from online store GearBest.com as usual at sweet prices... I placed an order for Mi Headphones Pro HD by public discount coupon with free shipping by registered PostNL with international tracking number, total cost of $ 15.99 with payment by PayPal.
Plus for this order the store make me a cashback in the amount of $ 1. Retail box is factory sealed, everything is fine as always. On the GearBest there is an opportunity to order an Hybrid Pro HD even a little bit cheaper, if the flash sale with points at the maximum. But where to order HRA even cheaper than on GearBest, cheaper than $ 15 including shipping, this I do not know, maybe nowhere) IMHO people who know how to count their money, choose items by Xiaomi.
Xiaomi & GearBest it is an ideal alliance. Place orders for GearBest is the right shopping. I hope my real personal experience will be useful to someone. Overwhelming majority of shoppers shop the real items, and not the cat in the bag.
Therefore I do not see the need to dwell on the description of items, the more that on YouTube a whole ocean of reviews.
Mi community of the right shopping without overpayments. All best wishes for Mi-fans.
- Fast shipping
- Original items by xiaomi at tasty prices
- Customer support is versatile and operational
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