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About Gearbest.com

4.9
Details
I had good experience on this site , sometimes better than on aliexpress where sellers start to take advantage of their stupid policy " buyer must pay return shipping" . Because of this they send you defective products and they know that on dispute customer service will make decision to send product back on your own expense and if it cost you product 10-20 USD and shipping back cost minim 40USD????? who in their right mind will spend another 40USD to recuperate 10-20 USD???? Gearbest.com even have better prices sometimes compare to aliexpress. Shipping time is faster than aliexpress and e-bay, All over i had good experience and i like it.
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Review
#1148716 Review #1148716 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Good customer service
  • Very good customer service
  • Fast shipping
Reason of review
On time delivery
Tags
  • Good Online Store

Gearbest - Bad service

Bad customer service, order Alfawise android tv box that showed in stock from USA warehouse for quicker delivery paying more than the china stores, on their website said processing for days without any updates or show that the item is in back order, I contacted them several times and no answer, finally they answered in their site they could not even send an email saying that the item was in back order so I can decide if cancel or wait, had to cancel bad service stay away from this store, waste of time never buy again and I suggest you do the same and eliminate the headaches.
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Review
#1148590 Review #1148590 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Order processing issue

Gearbest.com best store in China

4.7
Details
Gearbest.com best store in China
I made several orders at Gearbest.com, got 5 of them. At this stage I am pleased with everything. The site has many products, with interesting share prices and good service. Here it is best to pay PayPal and choose a priority delivery. Then your order will be delivered quickly, in my case it's 2 weeks. If something goes wrong, PayPal will help you get the money back. If the order is not sent for a long time, (because it is not in stock), you either wait or ask for a refund. (I used both.) Now for me it is the best store in China.
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Review
#1148495 Review #1148495 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Flash sales
  • Shipping speed
Reason of review
On time delivery
Tags
  • Positive Selling Experience

Gearbest - Best Online Shop

5.0
Details
Gearbest - Best Online Shop
Gearbest - Best Online Shop
Gearbest - Best Online Shop
Gearbest - Best Online Shop
Gearbest - Best Online Shop
Gearbest - Best Online Shop
Gearbest - Best Online Shop
Gearbest - Best Online Shop
Gearbest - Best Online Shop
I would like to share my expirience with gearbest. For me its the best online shop. Great Deals, great items - always like in the discription and great customer service. They reply always within 24 hours and help you with any questions you have. You find many reviews to all products, wich help you to find the best for you. You can collect Gearbest points with daily sign in, to get even bigger discounts. Shipment from china to europe takes about 2 weeks, wich is very fast. I made 14 orders so far and everything was perfect. Fast shipping and everything was well packed. For me there can be only one - GEARBEST!
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Review
#1148485 Review #1148485 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Fast order processing

Gearbest - My favourite online shop

4.8
Details
Gearbest - My favourite online shop
Would like to share a few words about: Gearbest. My first order was at Jun 2016.Since then I've made more than twenty purchases. Think they are good and responsible seller with good prices, fast shipping(not every time),good customer support. If there is any problem customer support try to solve the problem. Last my ticket was for wrong holder for action camera, they offered me two good solutions for the problem. Gearbest have a wide variety of goods and good prices. If you're not in a hurry, you can wait for your product to be sold in a "flash sale". "Flash sale" price is may be the lowest price of item,wherever you are looking for it. Also,They have a very good point system.The discount from the Points can reach 30% of the item sub-total cost.
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Review
#1148433 Review #1148433 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Prices
Cons
  • Paid shipping for some items
Reason of review
Fair pricing

Gearbest - Xiaomi Redmi Note 4 GLOBAL

5.0
Details
Gearbest - Xiaomi Redmi Note 4 GLOBAL
It was my experience with Gearbest and it will definitely won't be the last. Excellent quality of the products and the best prices on the web. Moreover, even though they dispatch from China, I was able to receive my order within 10 days, as they promise. So absolutely suggested. I experienced their great professionality on the customer care service for some small issues, and they solved all the situations. Everyday there are many many good deals, which allow you to save money and still get quality items anyway. I'm waiting for new offers, and can't look forward to buy from this store again!
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Review
#1148085 Review #1148085 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Good customer service

Gearbest - best china online store

4.6
Details
Gearbest - best china online store
Gearbest - best china online store
I buy this site from November 2017. Buying in this store is always profitable - constant promotions and discounts. The product corresponds to the description, there is a good system of product reviews that allows you to make the right choice. Support works fine, comes in contact with the client, helping solve problems. Parcels are sent quickly, not always good packaging of goods, so after buying a product ask to pack well. The store is actively working with many cache back services, and this helps keeping the best price for the customers. I am pleased with the cooperation with this Chinese online store, and I hope that the quality of their services will only grow up.
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Review
#1148067 Review #1148067 is a subjective opinion of poster.
Product
Fengtu Backpack
Reason of review
Good customer service
1.9
Details
I paid for insurance when I purchased a smartphone from them, the item was stolen in transit and they refused to do anything about it. What is the point of insurance if they won't honour it? After sales service was rubbish, had to tell them the same thing 6 different...
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1 comment
Anonymous
#1404923

To their credit, Gearbest have reversed their decision and decided to offer a refund or a replacement. It really shouldn't need a complaint in a public forum such as this to get that result though.

Review
#1148054 Review #1148054 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Cons
  • Everything else
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Gearbest - This company is great

4.8
Details
These people are excellent at their job. Fast responses, fast shipping, great support! It is one of the best online shops that I’ve ever used I’ve made more that 100 orders from them already for last several years and I’m still happy with them Store has a lof of different goods, for at least any purpose Of course sometimes *** happens but I don't remember any I was disappointed with customer service. site works fast, they accept paypal maybe sometimes delivery service is not very fast but if you choose free delivery without tracking info - you should be ready for anything :) So - they are great
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Review
#1148051 Review #1148051 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Fast shipping
  • All
  • Products a good quality
Reason of review
Good customer service
Tags
  • Payments
  • Gearbest Awesome

Gearbest - Great store, awesome products

4.7
Details
Gearbest is definitely one of the best online stores around. Period. They have a wide rage of products with great prices and, sometimes, with even better prices due to the frequent promotions. As an example, my purchase had 6 products of which 1 was for using in the gym, 1 in the kitchen, 1 in the car, 1 for relaxing and 2 are PC-related. Totally recommended! Besides, I've had a problem with one of the products when it arrived and the customer service was so friendly and solved it fast. This was not the first I've bought products from Gearbest and, definitely, it won't be the last one.
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Review
#1147891 Review #1147891 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Wide range of products
  • Flash sales
Reason of review
Good customer service