Bernard T Fnq

Trying to reach resolution centre

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2 of my orders did not get delivered, checked with post office, not there cas id pp-d-35059**** and pp-d-35059**** , tried phone no answer, getting fed up
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Loss:
$33
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Niambi Jnn
map-marker Miami, Florida

Gearbest - Shipping Service Review

The company take my money but I see my order canceled I don’t know what happened!!
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Reason of review:
Order processing issue
Markus Z

False advertisement / lying

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Gearbest - False advertisement / lying
Gearbest - False advertisement / lying - Image 2
GearBest promote a Smartwatch charger (JOFLO USB Fast charger) for the smart watch Amazfit Stratos as controlled by sophisticate electronics, charging protection and current control https://www.gearbest.com/smartwatch-accessories/pp_00972016****.html?wid=143**** (scroll to the bottom) but in fact nothing is inside the charger than bare contacts and cable. This probably will damage the battery of the smart watch Amazfit Stratos
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Loss:
$20
Pros:
  • Are good in advertisement
Cons:
  • Three weeks from order to delivery
  • Money for the trash
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Saravanan K Tnl

Shipping issue

What about delivery status for Below booking number 200222****001958****
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Preferred solution: Deliver product or service ordered

Tacarra Wmk

I cant send the proof of my complaint

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Gearbest - I cant send the proof of my complaint
Gearbest - I cant send the proof of my complaint - Image 2
Gearbest - I cant send the proof of my complaint - Image 3
Gearbest - I cant send the proof of my complaint - Image 4
The canvas are not the size it writen in the website ( plus it doesnt have the space to fold in the frame) Only sending one picture example but they are all wrong. Because of that the frames i bought will not fit. As the picture shows. I bought them 2 months ago when i put my order that didnt say it will take that long to arrive. So i cant return it! £15 worth The Black card holder arrived damaged as you can see in the picture. And the Malleable non sticky cell pad didnt come in the package.
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Reason of review:
Not as described/ advertised
GB C

DO NOT buy from these scammers!

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Please DO NOT buy from these scammers. I bought a phone from Gearbest recently It was advertised as free postage. I realised that when I proceeded to checkout the postage option changed from what was called priority line to DHL, at this point there was no other option but DHL. I thought nothing of it as it had already been advertised as free postage and there was no other option to chose from anyway. I got a txt message a week later from DHL seeking an extortionate amount to deliver the phone for what they claim to be import duty. As I say there was no mention whatsoever about this when ordering, only boasting free postage. I then checked the invoice to discover that gearbest charged £8 postage despite having advertised free postage. I am now in a situation where it seems I will have to lose the total amount already paid for the phone (and trick postage charge) or pay the additional extortion fee demanded by DHL to receive the phone. I have contacted Gearbest and they are refusing to refund or take any action claiming that this is between myself and DHL. Please avoid these careless scammers at all cost. You might think you are saving a few pounds, all you are doing is setting yourself up for a long wait, unexpected trick charges and extortionate 'duty' charges that are completely out your control.
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Loss:
$120
Reason of review:
Poor customer service

Preferred solution: Full refund

Kina Ryz

Not handed over my item to dhl even after kyc clearance

I spoke to DHL courier service india office and they say the u have not handed over my item to them at Hongkong even after KYC clearance from their side,kindly send my ordered goods as soon as possible. Thanks
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Preferred solution: Deliver product or service ordered

Enos Zkh

Be WARNED - RETURNS & REFUNDS

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Gearbest - Be WARNED - RETURNS & REFUNDS
HAD-TO return a machine, it was a Laser Engraver. but firstly, the engineers or so called support department's technicians CANT bloody well understand ENGLISH, so i was messed around for about 3-4 days so simply show them the problem so they didnt even have to read much text because i made a... So all the idiots had to do was to sit down, watch a 20-SECOND video-clip that i recorded on my aged iPhone 4S.... FINALLY they decided it wasnt going to work and they advised me to take it apart and box it up again, which i had rebuilt the damn machine SEVERAL TIMES, so this was getting on my nerves... Next they asked me to get a quote from the local post office, now i cant walk and am in pain hourly and stuck in bed 23 hours a damned day... so i had to arrange for anyone to come over while they were passing through my area, eventually some kind soul did so and i obtained the quote for approx £65 GBP - NOT - this is in UK Currency, and Gearbest seems to only operate in US Dollars ONLY... They turned round and told me they couldnt pay for return shipping as it was too much, yet that was the CHEAPEST quote from the post office, so now Gearbest wont pay for return ship on an item, a machine, a power-tool, to be more precise, that is FAULTY ON ARRIVAL. My video is on Youtube so its as clear as daylight for eveyone who wants to see it. So now, they say they can only afford 30 US Dollars which equates to roughly £23 GBP, not even close to the £65 for the one way shipping trip for the large and heavy parcel... Then they tried palming me off with saying they can give me 30 US Dollars and i can keep the faulty equipment which i told them is an insult especially as i paid £153 GBP for the device.. Then they changed their story to giving me 50 US Dollars... So now we know they LIED and COULD afford to pay more for the shipping, that 50 US Dollars could have gone to the shipping for returning the faulty item.... Okay so now im extremely angry and DEMANDING to speak, mrs Zhang's BOSS at Gearbest.... And this is where they again offered me 100 US Dollars and to keep the item. So now they've lied repeatedly by saying they couldnt pay more than 30 US Dollars for the faulty item's shipping cost. And at this point i have STEAM coming out my ears and a week and a half has passed.... And guess what... thats where i am right now at present lol So wish me luck lol
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Replace Faulty Machine with New Machine

1 comment
Guest

That machine looks like a lightweight. My first impression is to ask what you expected for a small amount of money - and the price you quoted is very low for any sort of decent machine tool.

Then you ordered it from overseas instead of patronizing a local or in-country dealer. I spent most of my working career in the machine tool industry and nothing spindly or cheaply made is worthwhile ; it just wastes time and money as you have discovered.

Keirstyn Yby

I did not get the product, still updated as delivered

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Gearbest - I did not get the product, still updated as delivered
Gearbest - I did not get the product, still updated as delivered - Image 2
Gearbest - I did not get the product, still updated as delivered - Image 3
Gearbest - I did not get the product, still updated as delivered - Image 4
Gearbest - I did not get the product, still updated as delivered - Image 5
Gearbest - I did not get the product, still updated as delivered - Image 6
I had ordered in gearbest for a Tmax freedconn Bluetooth headset and I did not get the package, however in the 1tracking site it was delivered to some other location. Please refer the uploaded screen shots. When requested the site to give the delivered details or acknowledgement no response from the company end
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Loss:
$5000
Pros:
  • Various electronic products
Cons:
  • Ripped off
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Arias Ikx

My order havent been shipped

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I have tried to contact gearbest customerservice about my order not even being shipped yet after almost a week but yall took my money i need those glasses
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Reason of review:
Order processing issue
ABDELALI J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shopping

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Gearbest - Shopping
Buying goods here for more than 3 month. All were delivered on time and delivered on time. Very good product packaging. All arising questions are solved very well by the support service. Very quickly responds and helps to solve problems. I can safely recommend this store. My last order number is 190103****671537**** come in 15 02 2019
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Pros:
  • Efficiency
  • Congratulations gearbest
Reason of review:
Good customer service
Jakub Trw

I recommend Gearbest.

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I recommend Gearbest.
I recommend Gearbest. - Image 2
I recommend Gearbest. I was looking for the cheapest original microsd samsung card. I found it on gearbest. The transaction was done by paypal. The safest solution. The card came to Poland within 3 weeks. It is original. I recommend shopping in this store. Good and fast service. Products in accordance with the description. Cpns: Points do not work when the offer is flash rooms.
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Pros:
  • Coupons
  • Points system
  • Ceny
Cons:
  • Problem with return product or return money
Reason of review:
Fast order processing
adriano c Idw

Experiência de compra na gearbest

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Comprei vários produtos, inclusive celulares na gearbest e até o presente momento fui surpreendido com todos eles, pois a qualidade, a inovação e a praticidade no dia a dia só tem trazido beneficios.

O comunicador uso todos os dias com minha namorada e até mesmo quando estou sozinho para ouvir musicas, é muito prático não ter que usar fones de ouvido que incomodam e atrapalham junto com o capacete, em dias de chuva ou até mesmo frio, com touca ou balaclava o fone se mostra perfeito.

O amazfit pace é fantástico presenteei minha namorada com ele, ela adorou, usa todos os dias, so ainda nao consegui faze-la dormir com ele para monitorar seu sono, tem vários truques, cada dia aprendemos um pouco dele.

o Honor 10 é o mais recente e só tenho alegrias com ele, em vista do meu celular anterior, fiquei surpreendido com tudo o que ele proporciona, analisei varios reviews dele e alguns teceram comentarios contrarios a ele que utilizando ele no dia a dia posso dizer que é puramente preconceito com o aparelho ou marketing para outro porque ele me atende em tudo

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Pros:
  • Honestidade
  • Qualidade dos produtos
Cons:
  • Problemas no processamento do pedido e envio do mesmo
Reason of review:
Good quality
1 comment
Irene Moore
Shopping Expert
If you need any assistance with your order, you may try to reach out to GearBest Customer Service directly via the Contacts tab on the Pissed Consumer website. You will find GearBest phone numbers and email address.

Please note that GearBest Customer Service is available Monday - Friday from 8.30AM to 16.30AM GMT. You may also share your experience by posting comments via GearBest social media networks.
Anonymous

Delivery not arrived

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Payment taken 6 weeks ago nothing delivered yet...no response to emails chasing delivery.
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Reason of review:
Poor customer service

Preferred solution: Full refund

vitor

Don't buy from GearBest if you might need to activate warranty!

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Don't buy anything that you couldn't afford to throw away if broken! Costumer support communication is terrible, will try not to solve any damage good, if you need to send it you will have to pay the transport cost and when broken support will try to reimburse you with less than half the price you paid.
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Loss:
$500
Pros:
  • Amount of products
Cons:
  • Customer service and lack of compassion or care
Reason of review:
Poor customer service

Preferred solution: Full refund

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