Gearbest
Reviews and Complaints
DOA - No resolution
Honest Retailer Worth a Try!
Worst turn around EVER for product
Preferred solution: Deliver product or service ordered
Gearbest - Delivery Service Review from Pasadena, California
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Verified Reviewer | Ballitoville, Kwazulu-NatalWorst online purchase experience in my life!
- No support for non received items
Preferred solution: Full refund
Homtom Phone dodgy and cheap
Order WW160408****303779
I purchased this H7 homtom, it keeps going to voicemail and will not accept any calls. I contact these crooks and am told warranty was 45 days.
The warranty started when i purchased the item, it takes 14 working days to arrive and then I get less than 30 days to use and find out its a dud and has issues. My friend bought the same phone and it also will not receive calls. I have done my research anf troubleshooting to try to fix the issue but all the phone settings are correct and the phone is connected to 4G as it should, so it has to be a faulty phone or andoid software.
Beware of this site, warranty is short and starts from purchase date, and they will only repair the phone under warranty after this time but you have to pay the postage. Not worth the time and money.
- Cheap price
- Unworkable return procedures
- Lousy customer service
Gearbest Shipping Service Review
Gearbest - Shipping Service Review
Gearbest - Playstation Game Controller Review from Street, England
Cube Iwork 10 Flagship Review
Gearbest ripped me off
- Inexpensive
- Incomplete kits
Preferred solution: Full refund
Gearbest Streaming Media Player Review from Jenks, Oklahoma
Great shop. Low prices
- Good quality
- High qualyt
- Many products
Gearbest - Shipping Service Review
Poor quality
- Being leed in circles with no results
Preferred solution: Full refund
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Dear customer,
Thank you for your valuable feedback. We are sorry for the inconvenience.
Please refer our warranty here: http://www.gearbest.com/about/warranty-and-return.html.
Please rest assured we will follow your issue and resolve this problem to your satisfaction. Could you please give us your order number here?
You can send emails service@gearbest.co with the title "pissedconsumer complain+Gearbest - DOA - No resolution" with your order number?.
We are looking forward to hearing from you soon.
Best Regards,
Gearbest.com
You do not live up to your warrenty. Your customer service is terrible.
You don't even get back to PayPal.
PayPal wants me to send item to China, you give an address in California.
PayPal asks you to confirm California address and gets no response and wants me to send item to China. You guys make life difficult.