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3.3
Details
Gearbest - You better hope you never have to return any item that is faulty on arrival
Gearbest - You better hope you never have to return any item that is faulty on arrival
Gearbest - You better hope you never have to return any item that is faulty on arrival
GearBest, Bought a phone that arrived faulty. The touchscreen close to the top of the phone DOES NOT WORK AT ALL. I was given an RMA# to send it back using standard post. However, NZ post told me that "According to New Zealand LAW", I cannot send any items with...
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Review
#1137391 Review #1137391 is a subjective opinion of poster.
Product
Uhans Cell Phone
Pros
  • Cheap and offers a lot of products
Cons
  • No number to call when something goes wrong
  • Poor customer service
  • Replacement warranty a complete lie
Reason of review
Damaged or defective
Loss
$200
Preferred solution
I sent back a phone for replacement as it arrived faulty. I also sent back a tablet in the same parcel for warranty. I want back a replacement phone and a working tablet.

Gearbest - Excellent customer service

4.7
Details
Shopping in Gearbest since 1,5 year and never get disappointed. A huge selection of available products, but everyone was unique from different manufacturers. Products always came in time declared in shipping method choose card, packed very well and secure. Item photos and decription is accurate, they are represents i'ts real state. When i have problem with one of my order - by my bad i check the incorrect shipping method i must change that. IN very fast respond to my ticket, he customer service help solve my problem almost immediately and professionally, i had been very satisfied. Great shop with great pirces and customer service. I can recommend this site!
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Review
#1137350 Review #1137350 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
On time delivery

Gearbest - Ótima experiência de compra

5.0
Details
Gearbest - Ótima experiência de compra
Excelente site para compras internacionais, já utilizava outros sites, mas quando conheci a gearbest através da indicação de um canal do youtube, dificilmente realizo compras de fora do Brasil em outros sites, primeiramente porque a gearbest oferece diversas formas de pagamento, em segundo porque em todas as compras que realizei sempre tive um atendimento excelente, especialmente na compra W1709280456146256 que realizei no dia 28 de Setembro de 2017, onde tive um pequeno problema técnico com um android box tv mecool m8s, mas que prontamente me ajudaram a resolver. O que mais me chamou a tenção além do atendimento, é a velocidade com que processam os meus pedidos e a segurança das embalagens onde os produtos são enviados, muito bem embalados e identificados, fazendo com que o meu pedido chegasse e perfeito estado no Brasil, e dentro do prazo previamente estimado, além da documentação aduaneira vir muito bem detalhada, com especificação de valores exatos ao da compra, facilitando a liberação pela alfândega brasileira. Aproveito para parabenizar a equipe do site, sem dúvidas realizei outras compras.
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Review
#1137335 Review #1137335 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Precos e promocoes muito bons
Reason of review
Good customer service
Tags
  • Entrega No Prazo
  • Diversidade De Produtos
  • Promo es

GearBest.com is equal to Sale on All Products Whole Year

4.5
Details
GearBest.com is equal to Sale on All Products Whole Year
GearBest.com is equal to Sale on All Products Whole Year
GearBest.com is one of the mainland China websites which provides you feeling of Sale on not only selected products but all products available on the website. All products available on GearBest are Genuine and are very competitively priced than other competitors website. GearBest also provides fast shipping methods like Priority Shipping which helps customers in getting their products on their doorsteps as quickly as possible. I always choose priority shipping as my shipping method during the purchase from Gearbest.com. I know its a little costly but this shipping method provides me my product at my Doorstep in less than 20days with tracking and less or no customs duty. I ordered attached order on 6 November 2017 and Got it delivered to my doorstep on 16 November 2017
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Review
#1137216 Review #1137216 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Fast shipping and awesome products
  • Branded products at cheap cost
  • Shipping way and time
Reason of review
Good customer service
Tags
  • good customer
  • reliabilty
  • Gearbest Awesome
  • Quality
  • Cheap Prices

Gearbest - Sell non-existent goods

1.2
Details
Gearbest - Sell non-existent goods
Sell non-existent goods - scammers. and the description indicates the quantity in the warehouse and the dispatch the next day after payment. But in reality it's not at all like that Order Number: W1711231753138500. You will pay money and the goods are promised to be shipped in a month. And after a heap of messages to them. They do not care about buyers. And do not wait for answers to tickets. I h hardly received one answer in 24 hours or more, they do not meet anywhere. online chat on their site also does not work. P.S: Take care of your nerves, do not buy in this store.
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1 comment
sircompo
#1397983

Three weeks after placing an order, I'm still waiting for it to be dispatched.

Never had a problem with Banggood; will definitely stick with them in future.

Review
#1137213 Review #1137213 is a subjective opinion of poster.
Service
Gearbest Customer Care
Cons
  • Incompetent responses
  • Shipping is very slow
  • Hard to return
Reason of review
Poor customer service
Loss
$46
Preferred solution
Full refund
Tags
  • Slow Shipping

Gearbest - Very good shop

4.4
Details
I'm quite happy buying from Gerabest. Having done more than 10 orders, just in 1 case had a small problem. A small delay on delivery but has being resolved fast. My experience with them was good, their customer service replied in a professional manner and they never let me feel deceived. Product quality is as good as I expected. I found several offers with the cheapest prices and in additional in great quantities and never had a problem with item which was out of stock. They have a lot of offers from great brand names especially in smartphones. I will continue to buy from them. I consider them quite reliable.
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Review
#1137201 Review #1137201 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Good special offers
Cons
  • Like to have more products and companies
Reason of review
Fair pricing

Gearbest - Good store!

5.0
Details
in this store I have already made more than one order. all good. the delivery is very fast, the parcels will arrive in integrity and safety. the quality is excellent, corresponds to the description on the product page .. all questions are answered quickly by the customer service. One of the latest orders is the charger LiitoKala Lii - 100. I am pleased with my order. as the last, and all the rest. In this wonderful store there is a very wide choice of technology, electronics, toys, gadgets, there is almost everything. The store pleases with constant stocks and discounts. There are interesting offers, coupons, points. With the help of points you can pay a third of the purchase.
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Review
#1137200 Review #1137200 is a subjective opinion of poster.
Product
Liitokala Battery Charger
Reason of review
Good quality

Gearbest - I just like this website !! a lot !

5.0
Details
I'm a member there for a few years , the shopppng experience is great. GearBest just have it all , no metter what kind of gadget you want or desire -GB has it ,and in low prices. Costumer service is good , the response is quick and if you need any help ,there's always someone to talk to there. I love it. I'm using this site daily , just to see the flash deals , check the new gadgets , every single day there's a lot of new stuff there. if you're looking for a small gadget - there's a whole section for you - less than 1 dollar stuff. and offcourse there's lot's more . get in and find it , and the price - WOW.
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Review
#1137185 Review #1137185 is a subjective opinion of poster.
Product
Gearbest Website
Pros
  • All site
Cons
  • Shipping time
Reason of review
Good quality
Tags
  • Best Gearbest

Gearbest - This is main shop where I do purchase

4.6
Details
Gearbest - This is main shop where I do purchase
Gearbest - This is main shop where I do purchase
I choosed this store because they have a good prices, assortiment and after-sales support. Usually I buy electronics, sometimes knives. Almost all of my knives (more than 20 units) was bought at gearbest. Once one knife I didn't receive, because custom returned it back. Gearbest did refund without dispute or claim. I saw several negative feedback about this shop, but they almost all subjective claims about reducing the price of the item, a week after the purchase or breakdown as a result of improper operation. Real problem, that sometimes store shipping goods during several weeks after purchasing, but this is about 2-3$ of orders. But this is normal practic for the shops of this type. Anyway I got my order. So finaly point - this is one of the best store on the chinese side.
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Review
#1137167 Review #1137167 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Variety of products
  • Choices
  • Fast answers
Cons
  • And making me wait
Reason of review
Fair pricing
Tags
  • Low Prices

Just stay away from Gearbest!

I have never left a negative review in my life but in this case I really think that everyone must know that they are just thieves. I bought a smartphone (Xiaomi MI5) from Gearbest.com at a good price and the delivery was fairly quick. After 3 months I had some issues with the fingerprint scanner and the battery; I contacted the customer service and I ended up sending back the device for repair (I had to pay the delivery). When the phone came back, it seemed that they had fixed these issues but the phone could not read any SIM cards anymore so I was told to send it back again to their repair centre (again I paid the delivery). They received the phone on the 24th of August and I got it back 2 months later… with the same problem!!!!! I contacted them asking for a refund or a replacement since they had not been able to fix it and I had to buy a new phone. They replied telling me that the only option was to return again the device for repair!!!that’s just insane!! I will not waste any words to insult them, I just want to let people know how Gearbest.com works and deals with customers. Just stay away from them!!!
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Review
#1137043 Review #1137043 is a subjective opinion of poster.
Product
Xiaomi Mi 5 Cell Phone
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Full refund