Thabiso M Lbh

I have waited more than two months, still no show!

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Gearbest - I have waited more than two months, still no show!
My Order is taking too long and can not track it. I'm not happy! Estimated shipping is 15 - 30 business days What's HAPPENING ?????
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Reason of review:
Problem with delivery

Preferred solution: Price reduction

Jacen Svn

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| map-marker Targuist, Tanger-Tetouan-Al Hoceima

Gearbest very good store

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Gearbest very good store
Through my long experience a wonderful store and its goods are of good quality and a very good price Support also responds quickly and I advise you to buy from it
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Pros:
  • Customer service and hekp to solve problems
  • Good quality
Reason of review:
Good quality
Ozell Chx

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Verified Reviewer

GearBest - The BEST China shopping site!

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GearBest - The BEST China shopping site!
Updated by user Jan 26, 2019

I've done a lot of shopping from the GearBest site, but I've rarely had problems, but they've always been helpful, so I love Gearbest.I've done a lot of shopping from the GearBest site, but I've rarely had problems, but they've always been helpful, so I love Gearbest.I've done a lot of shopping from the GearBest site, but I've rarely had problems, but they've always been helpful, so I love Gearbest.

Original review Jan 26, 2019
Order No: 181110****610739**** 10/11/2018 My order has been sent in 2 packages, although I received 1 package, I did not receive the other package, I was disappointed after a long break. My other package was dispatched with unregistered cargo despite my quick delivery. There was a problem, my package had gone back to the GearBest, but they refused to send it to me again. They gave me a refund on the discounted price, whereas I did the main payment for the products that didn't come.
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Pros:
  • Product choices
  • Value for money
Cons:
  • Package quality can be improved
Reason of review:
Good customer service
cesare G

No Delivery after more than 4 months and counting .......

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This was to be an easy simple buy of a set of headphones in January for a 2 week delivery in Feb. But after taking my money for a product showing as "available" no stock was found until April, and now at end of May still in "transit". After now reading some of the previous reviews, I see they are incompetent and or fraudulent.
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Loss:
$100
Cons:
  • Customer service and lack of compassion or care
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Kendy Uhl

I have a ticket open but customer care is not helping

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Gearbest - I have a ticket open but customer care is not helping
Gearbest - I have a ticket open but customer care is not helping - Image 2
Gearbest - I have a ticket open but customer care is not helping - Image 3
I tried to call you to the toll number but you didn’t pick up!!! Ticket number T190******** Order number 181204****190753****
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Reason of review:
Poor customer service
Nathen Xre

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Verified Reviewer

Good service, great prices, but lacks quality in shipping

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Gearbest - Good service, great prices, but lacks quality in shipping
This is honest review so, embrace yourself. I've been ordering on Gearbest for the last 3-4 years, around 30 orders with more than 100 items. I do make orders on others sites like aliexpress, geekbuying, ebay and now I'm mostly doing it from gearbest. Why? Prices are better than on the other sites, they are shipping multiply items in one package and I've never recived a broken item(the reason It could be I'm mostly ordering a non-easy breakable stuff). The thing I'm mostly frustrated on is not having the items on stock and waiting time before the item gets shipped. That is something they really need to work on. For example I've ordered Sricam 1080 WiFi camera around a 15 days ago and it still hasn't been shipped. That really sucks considering everything else is quite good.
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Pros:
  • Prices
  • Quality
Cons:
  • Processing time
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Sarabeth Wne

Fraud

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Gearbest - Fraud
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Gearbest - Fraud - Image 3
I placed an order number (190119****380120****) on 19th of January and never received it. I decided to ask about my order in online chat from your representative. He told me that this item is not available anymore, but when i placed and ordered i was charged full amount. He apologized and said that I can refund my money back, but only in 7-11 business days, which means that I should wait my money back more than 2 weeks. I never received any notification that the item is not available. So I would like to speak with your representative about this terrible situation. This is the worst online purchase experience in my life.
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Reason of review:
Order processing issue
Artem K Bzn

Gearbest - reliable delivery service

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I really like Gearbest service! I have already ordered many goods from this site, because i know if smth happend they will help you and give money back I ordered Oneplus 6t, the packing conditions were really good. Time of delivery was not super, but I hope it was because of New Year and other celebrations
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Pros:
  • Quality
  • Packing
Cons:
  • Time of delivery but i think it was because of celebrations
Reason of review:
Good customer service
Elena A Mcm

Estafan al cliente

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Hola! Mi experiencia con Gear Best ha sido la peor experiencia que he tenido en compras por Internet. Compré un móvil Xiaomi que resultó defectuoso a los 3 meses de la compra. Contacté con el servicio de atención al cliente para poder hacer uso de mi garantía, (el primer mensaje que envié fue el día 23 de Agosto) y me pidieron que enviara mi móvil a una empresa externa para repararlo. Tras enviarlo y no tener noticias de ellos, volví a contactar y me dijeron que no se podía reparar y como solución me dijeron que me enviarían otro móvil superior. Hasta ahí todo bien. El problema surgió cuando recibí el móvil y me dí cuenta de que era un móvil usado y defectuoso, la cámara no funcionaba. Volví a contactar con ellos pidiendo ya que me devolvieran el dinero, había perdido toda la confianza en Gear Best. Me hicieron caso omiso y empezaron a marearme y a darme soluciones que luego me negaban en un mensaje posterior. Estuve 3 meses para intentar solucionar el problema. Finalmente, tras 3 meses y 40 mensajes conseguí que me devolvieran el dinero del móvil. Fue una autentica tortura. A continuación voy a copiar y pegar un par de mensajes como prueba de sus contradicciones. En este caso me prometieron que me reembolsarían el dinero del segundo envío y después me dijeron que no: "Elena A****** B**** A 11/05/2018 05:52:27 CST No estoy de acuerdo. La primera vez que envié el móvil al servicio técnico pagué yo el envío, pero no voy a estar pagando envíos cada vez que me enviéis un móvil estropeado. Este envío debería correr por vuestra cuenta ya que es un error vuestro al devolverme un móvil roto por segunda vez. Si no me enviáis la hoja de reclamaciones procederé a poner una denuncia. Gearbest Customer Support A 11/05/2018 09:28:04 CST Estimada Elena, Gracias por su pronta atención. No tenemos hoja de reclamación. En este caso, el costo de envio sera reembolsado por nuestra parte. Estaremos atentos a su noticia. Gracias por su compensión. Atentamente, Arianny Servicio de atención al cliente de GearBest http://www.gearbest.com/ Tras muchos mensajes después (podéis ver las fechas y no se había terminado el proceso todavía), esto es lo que me contestan: Gearbest Customer Support A 11/25/2018 11:26:02 CST Estimado/a Elena, Muchas gracias por su informacion. Lamentamos informarle que solo podemos devolver el dinero a la cuenta original de pago. Si por fin la empresa de pago nos avisa que no puede efectuar el pago a la tarjeta original entonces podemos devolver el dinero a su cuenta de paypal. Por otra parte el gasto de envio no va a devolverse. Ahora podemos organizar el reembolso de 80.75 EUR? A la espera de su confirmacion. Atentamente, Arianny GearBest Servicio al Cliente http://www.gearbest.com/ Para quién quiera más pruebas de que esto es real, puedo enviar capturas de pantalla del caso completo. De verdad, por muchas ofertas que hagan, no merece la pena comprar en Gear Best...
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Loss:
$100
Cons:
  • Guarantee
  • Probably may not be honoring purchase with payment committed
  • Communication with consumer
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Reembolso del dinero del segundo envío

Isnara d

Muito Boa

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Sempre fui muito bem atendida, todas as vezes que tiver algum tipo de problema, ele foi resolvido. Nunca fui taxada em nenhum produto que comprei, Parabéns por isso.
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Pros:
  • Nunca fui taxada
  • Acredito que isso se deve a cuidados por parte da empresa
Reason of review:
Good customer service
Janifer Esj

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My package is not received

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Gearbest - My package is not received
Gearbest - My package is not received - Image 2
I did not receive my package that i order on january 3 ...so i need the company give my money back or send my package
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Reason of review:
Order processing issue
Staphanie Vlv
map-marker Rugby, England

1 .gearbest.just dont want to help you.

2 items bought .post office in UK . langley.want release items to be posted to me . Bluetooth ear puds been in Langley since 18th may. Royal mail says I must contact seller. Gearbest just don't want to no. Avoid them.
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Loss:
$20
Pros:
  • Gearbest gadget deals
Cons:
  • Poor
  • Contact options available
  • Them gearbest are hopeless
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Ephraim Sbb

Order not filled on order placed in march

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Have tried repeatedly to get my order have used live chat and ticket neither options have resolved the problem all i get is please wait and we apologize can some one please help with this order!!!!!!
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Reason of review:
Order processing issue
1 comment
peacecop k

It's typical GearBest. Unfortunately, their apoligies won't fill your order and give me my 110 euros back that banksters took because of their misinformation. I've three long tickets and the current one is the fourth on the same topic since 201809.

Kaleigh Gkg
map-marker Amsterdam, North Holland

Good RC vehicle, Good shopping.

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Gearbest - Good RC vehicle, Good shopping.
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I bought this vehicle through Gearbest. They sent him to Turkey with free shipping. The product is very nice. I liked it very much. Thanks to Gearbest. Nice products are sold at an affordable price.
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Reason of review:
Good customer service
Hafsa Qer

Can not get the red three cable system to connect from Android phone to the TV

Gearbest - Can not get the red three cable system to connect from Android phone to the TV
I have been on the phone with the place that sent it to me. It is model 4238 USB to HDMI. Can you help me out?
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