order service customer customer service money shipping products item support refund

Gearbest Good Store with great Costumer Service

5.0
Details
Recently I have ordered (Order No.: W1711090200150435) an Xiaomi Yeelight AC220V RGBW E27 Smart LED Bulb from this shop.I was very pleased when I found out that this item was shipped just 2 days after my order. I didn't pay for shipping it came free shipping. It arrived as registered in 2 weeks in Turkey through the normal post in a very good and safe package. All my questions about the use of this device were answered in time by the customer care of Gearbest. My experience with Gearbest is very good, I really like the products they have, both the quality and the performance is very good Reason of review: On time delivery. I liked: Very good prices, Fast delivery.
View full review
Review
#1136332 Review #1136332 is a subjective opinion of poster.
Product
Xiaomi Rgbw E27 Light Bulb Led
Pros
  • Product range
  • Fair pricing
  • Value for money
Reason of review
Fair pricing

Shopping in Gearbest

4.9
Details
I bought a few times in Gearbest. I paid via PayPal. There were no problems. Once I ordered 4 items. The following day I was contacted by a customer service because 2 items were not in stock. I've got 2 options: refund or select another product for the same price. I chose a refund. In 24 hours my money was refunded to my PayPal account. Another time I ordered tempered glass for my phone. The order was delivered in time, but the glass was broken. Obviously it was caused by shipping and the value of that glass was under € 3, so I did not even contact Gearbest Customer Center and did not open the PayPal case. I ordered a new tempered glass that had already come undisturbed
View full review
Review
#1136331 Review #1136331 is a subjective opinion of poster.
Pros
  • Shipping time
  • Prices
  • Variety and price
Reason of review
Good customer service

Compras no Gear Best | Gearbest review

5.0
Details
Compras no Gear Best - Gearbest review
Bom atendimento aos clientes, ótimos serviços de entrega com várias opções de preço e tempo de envio, melhores preços que encontrei depois de várias pesquisas em sites diferentes, vários produtos com boa qualidade, e com descontos maravilhosos, antes de fazer qualquer compra irei procurar a gear best para verificar preços e efetuar os mesmos. Mesmo depois do produto chegar eles mantiveram suporte perguntando se estava tudo ok, e garantindo que o produto que comprei chegou corretamente, dentro do prazo, e com a qualidade garantida que ele chegou em bom estado, mesmo chegando antes do prazo que era de quinze a quarenta e cinco dias ele chegou em menos de trinda dias.
View full review
Review
#1136316 Review #1136316 is a subjective opinion of poster.
Product
Motospeed Ck888 Keyboard
Pros
  • Good service
  • Fast to respond and act to questions
Reason of review
Good customer service
Tags
  • Gearbest Awesome

Good Store with great Costumer Service | Gearbest review

5.0
Details
I have no problem with Gearbest. My orders come all ways just in time to me
View full review
Review
#1136310 Review #1136310 is a subjective opinion of poster.

Gearbest the best and cheapest online shop.

5.0
Details
Gearbest is one of the best and cheapest online shop. I made shopping with them many times and always I received good quality items in low prices. Delivery time was always short, from China to Uk never took over two weeks.Gearbest have many great promotion, games where you can win free electronics devices, mobile phone. They also have great mobile app which I use daily. With app you can not miss anythink, you will get notification about sales and promotion. With free delivery and low prices I save I lot over year of shopping. I will recommend Gearbest to anyone, try and you won't be disappointed.
View full review
Review
#1136217 Review #1136217 is a subjective opinion of poster.
Product
Chuwi Hi10 Tablet
Pros
  • Website and variety of products
  • support service
  • Points
Reason of review
Good customer service
Tags
  • Good Quaility

Terrible, ghastly company | Gearbest review

2.3
Details
Terrible company, and you won't have any comebacks if you get a faulty product because they hide behind a foreign wall - in Europe they'd be legally required to repair or replace shoddy goods. I bought a phone in April for $125, it failed within two months with a battery fault (order W1704131023058346). Despite battery failure being a known fault they first insisted I made a video of the flashing red button and send it to them for 'review'! Then they said they'd only repair it, and wanted me to send it at my own expense back to China. I did that, it cost me £20. They had the phone for several months before responding, and finally they now say they can't repair it. Money back for a faulty phone? No. Replacement phone? No. Waiola's offer is $60 'store credit', or I can send them another $65 and they'll replace the phone!! So I'm down $125 + £20 for a phone that lasted less than two months. I know that products go wrong from time to time, but the true measure of a company's commitment to customers is how they react when things go wrong - this company couldn't care less.
View full review
Review
#1136068 Review #1136068 is a subjective opinion of poster.
Cons
  • Faulty product
Reason of review
Warranty issue
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • Warranty And Customer Service
  • Phones

Loja espetacular recomendo 5 Estrelas | Gearbest review

4.8
Details
Loja espetacular recomendo 5 Estrelas. Tem os melhores preços que encontrei na net, e as entregas chegam em perfeitas condições. Muito bom. Produtos de boa qualidade e suporte muito bom. Loja espetacular recomendo 5 Estrelas.{{Redacted}}
View full review
Review
#1136060 Review #1136060 is a subjective opinion of poster.
Pros
  • Eu gostei
  • Shipped in 48 hours
Reason of review
Good customer service
Tags
  • Fast
  • Best Price

My account was hit for 2800 dollars from your store | Gearbest review

1.0
Details
someone bought 2800 dollars of merchandise from your store thru paypal from my account, I dont even have paypal and the person Tanya Jackson is the person who did it, Someone I don't even know. It happen on November 16,2017.I am in the military and away from home at this time. I hope this helps you to track this person down.///////////////////////////////////////////////////////////////.Why must there be 100 words to file a complaint when yall dont even answer a phone or have one listed so a person can talk to you. Try putting a phone on your website so we ca n talk to a real person not to a keyboard or a ghost.
View full review
Review
#1135793 Review #1135793 is a subjective opinion of poster.
Product
Gearbest Account
Reason of review
fraud
Loss
$2800

Order enquiry | Gearbest review

I am given order and paid for umidigi smartphone on dt 04 november 17 but till now not dispech . Customer service very poor .
View full review
Review
#1135683 Review #1135683 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Poor customer service

Messed up | Gearbest review

1.8
Details
The whole time from when I ordered
View full review
Review
#1135534 Review #1135534 is a subjective opinion of poster.
Reason of review
Order processing issue