order service customer customer service money shipping products item support refund

My order has not arrived | Gearbest review from Brownsville, Tennessee

My order has not arrived - Gearbest review
My order has not arrived - Gearbest review
My order has not arrived - Gearbest review
I tried to call about my order ain’t came yet but no answer please call me 7317803608
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Review
#1457717 Review #1457717 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue

The best online shop | Gearbest review from Tit Mellil, Casablanca-Settat

5.0
Details
The website is very well designed, the prices are very often the best you can find online, as well as free shipping worldwide. I have been buying a gearbest for a long time. Gearbest is an amazing company. I got a lot of orders from them and everything is amazing, super cheap and good quality. The support team is wonderfull too. My pleasure to do business with Gearbest.
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Review
#1457651 Review #1457651 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Customer service
Reason of review
Good customer service

Payment error | Gearbest review from Merced, California

My order was canceled I'm trying to find out why
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Review
#1457610 Review #1457610 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Order processing issue

Payment | Gearbest review from Kanigiri, Andhra Pradesh

cash on delivered my order
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Review
#1457518 Review #1457518 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Problems with payment
5.0
Details
GearBest - The BEST China shopping site!

Update by user Jan 26, 2019

I've done a lot of shopping from the GearBest site, but I've rarely had problems, but they've always been helpful, so I love Gearbest.I've done a lot of shopping from the GearBest site, but I've rarely had problems, but they've always been helpful, so I love...

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Review
#1457476 Review #1457476 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Product choices
  • Value for money
Cons
  • Package quality can be improved
Reason of review
Good customer service
Tags
  • The Best Online Store

My package is not received | Gearbest review

2.0
Details
My package is not received - Gearbest review
My package is not received - Gearbest review
I did not receive my package that i order on january 3 ...so i need the company give my money back or send my package
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Review
#1457443 Review #1457443 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue

אתר מעולה | Gearbest review

5.0
Details
יש בו הכל. גאדג'טים, אלקטרוניקה, ביגוד, צעצועים. שירות לקוחות מעולה. בכל פעם שיש בעיה הם עוזרים
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Review
#1457004 Review #1457004 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Good customer service

Care When Ordering | Gearbest review

3.0
Details
When ordering from Gearbest make sure you are aware that the package will take ages (months) to arrive, or in my case not at all. When searching for the order number they send you, thanking you for your purchase, when searching for it, it now doesn't exist. Like I will now do is give this company a wide berth. You have to search for contact details too as their site forces you to join them and then it's like searching for a needle in a haystack. Really not happy with the experience.
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Review
#1456863 Review #1456863 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Deliver product or service ordered

Good service | Gearbest review

4.8
Details
I just started a couple of weeks ago with Gearbest. During the last weeks I've ordered 3 packages. One arrived in Time. One was too late, but that was a problem of the shipping company caused by Christmas and New year here in Germany. The behaviour of the costumer support was always friendly, polite and fast. The third packages is still in transit but I don't see any problems so far.
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Review
#1456689 Review #1456689 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Various electronic products
Cons
  • Long time shipping
Reason of review
Fast order processing
Tags
  • On Time Delivery
1.0
Details

Update by user Feb 25, 2019

After opening a case with paypal, they ruled in my favor and gearbest was forced to refund my money. I also left reviews with several other consumer sites.

gearbest challenged my review with trustpilot.com. Trustpilot asked for copies of my communications with gearbest...

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Resolved
Review
#1456674 Review #1456674 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$44
Preferred solution
Full refund