order service customer customer service money shipping products item support refund
1.0
Details
Customer Reviews are Fake ! - Gearbest review
Bought a toy RC Boat. Took more than a month to get it. Worked only 10 min. It's impossible to charge from transmitter. Boat is way smaller than stated in description. The toy cost almost $15, they offered me partial refund and want me go to repair shop, fix it,...
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Review
#693620 Review #693620 is a subjective opinion of poster.
Service
Gearbest Repair
Pros
  • Prices
Cons
  • Horrible customer service
Reason of review
Damaged or defective
Loss
$15
Preferred solution
Full refund

Gearbest Online Order Review

1.0
Details
Not happy at all they have no problem taking your credit card information but a big problem shipping their products I ordered August 12 its Sept 3nothing yet! Do not purchase from this company not trusting I have tried to contact with no luck yet
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Review
#693413 Review #693413 is a subjective opinion of poster.
Reason of review
Order processing issue
1.6
Details
Add me to the pissed at GearBest list
Add me to the pissed at GearBest list
I should have read more about this company before ordering. Quadcopter took forever to get here, but the charge to my card had no problem being immediate. It arrived missing a vital part that meant I can't use it (usable connector to charge battery - battery connector...
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Featured
Review
#692732 Review #692732 is a subjective opinion of poster.
Cons
  • Time for shipping and customer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • Chinese Merchants

Quick support, but horrible service! | Gearbest review from Chiba, Chiba

2.8
Details
I was going to make a purchase from GearBest, but I was warned not to by a friend. I am an outdoor kind of guy and I just got into Temple University Japan, so after moving here I didn't have any equipment. I was going to spend over 1500 USD on supplies, but after my friend said what happened with his order I decided to hold off. I wonder if they realize how much they're losing from having bad service. details: My friend was going to spend about 900-ish on products because they had good sales going on. He made the payment, but they required verification, after he verified he was the card owner they refunded him the money instead of sending it, and said he had to do a money transfer through a 3rd party source instead of a payment if he wanted to buy the products. Until he hears something from them I know I won't be buying from them, and I've warned my friends too. so they're losing out on at least 2.5k in just two sales
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Review
#691967 Review #691967 is a subjective opinion of poster.
Cons
  • Customer support
  • Customer care
  • Horrible customer service
Reason of review
I don't trust them
Loss
$2500
Preferred solution
Become a more trustworthy company.
Tags
  • outdoor
  • Hobbies
  • Backpacking

Smartwatch Review

1.8
Details
Recently purchased two smart watches. Both were charged, powered on briefly and died. It seems impossible trying to reach someone to resolve this issue. This is my first and last time dealing with them. I am considering this s big lesson learned. If it seems to good to be true, most likely it is too good to be true!
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Review
#691143 Review #691143 is a subjective opinion of poster.
Reason of review
Bad quality
2.0
Details
It's the worst website I ever shopped. First of all they will take too much time to send the item. Later they say item / package missed out in the shipping. When you ask for refund, they will say they only refund half of the amount. Even you ask them in your website...
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1 comment
Anonymous
#1028786

I should have checked them out they are a bunch of thieves they take your money and you get nothing in return do not purchase from them there is not even a contact phone ! I ordered August 12 here it is sept 3 nothing yet !

Review
#690301 Review #690301 is a subjective opinion of poster.
Product
Gearbest Website
Cons
  • Untrustworthy
  • Horrible customer service
Reason of review
Problem with delivery
Loss
$83
Preferred solution
Full refund

The best site | Gearbest review

4.8
Details
I love very much this website is very pro and the support is reactive for the information of shipping. Thanks to them I discovered 17track. The item had very good quality of fabrication for low price. my number of order WW1507060412056303 the 6 july 2015 my shipment is delivered in 20 days from the china to th france. The intuitive interface of the store. PayPal protection. Return bonuses in the form of points. 50 points 1USD. Points can be obtained from the registration and shopping. Sending my order took 4 days. Came original products, no need to think about what you were sent a fake. Very satisfied!Highly recommend!
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2 comments
Anonymous
#1078599

written by your friends at gearbest

Anonymous
#1056082

Most obvious GEARBEST Review.

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Review
#689422 Review #689422 is a subjective opinion of poster.
Pros
  • Delivery
  • Prices
  • Service
Cons
  • Shipping time
Reason of review
Good customer service
Tags
  • support lack
  • Chinese Merchants

Other Product Review

What a piece of *** Highway robbery. Will never buy anything from China again. Not even worth trying to get my money back
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Review
#688450 Review #688450 is a subjective opinion of poster.
Reason of review
Bad quality

Wristband Review

1.0
Details
I buy a wristband from gearbest & had been ship out on 1st aug. Till now,22 aug,still didnt get my parcel
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Review
#687299 Review #687299 is a subjective opinion of poster.
Reason of review
Order processing issue

Never got my order | Gearbest review from Mishawaka, Indiana

July 31 I ordered 3 watches for 41.00 Dollars It is Aug 18 no watches yet I emailed them on 11 Aug, they said then they would ship them why they did not ship them by the 3 of Aug I do not know Aug 12 they said they sent them again In the meantime I ordered Hat from the ST LOUIS RAMS It showed up in three days I do not know anything about gearbest but I think they are being run by a bunch of Idiots or they are truly are a rip off company and the more people expose them the better I have no problem fronting them off and will keep it up till they take of this I will find out where they are and I will show on their doorstep.I am retired I got nothing better to do !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review
#685170 Review #685170 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$41
Preferred solution
Deliver product or service ordered