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Gearbest - Order from july 11 not packed or shipped

1.0
Details
Send me my order. Ordered and paid for july 11,2019 still not packed or shipped. I want it!
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Review
#1650216 Review #1650216 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Cons
  • Sometimes slow delivery
Reason of review
Order processing issue
Loss
$16
Preferred solution
Deliver product or service ordered

Gearbest in Midland, Michigan - Offering items for sale that they do not have

2.0
Details
Sadly, they are offering items for sale that they do not have. Having ordered - no shipping. Had to open a trouble ticket to find out item was backordered for a full month. Not allowed to cancel order.
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Review
#1649912 Review #1649912 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue

Gearbest - Horrible Company To Deal With

1.0
Details
Horrible company to deal with. Purchased a remote control with USB dongle. They sent me the wrong model without a USB dongle. Went back and forth with them for weeks, providing information they requested such as model number, pictures of the package, etc. I keep getting this message from them : "Once we receive the information above, we will provide you with an effective solution", and this one: "We will then resolve this issue to your satisfaction". Of course they don't plan to resolve this issue and do anything about it. Beware of this company - they don't stand behind their products and won't help you in any case. And they have disabled the ability to leave a product review from their system, probably because of all the negative reviews they have received. Terrible company.
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Review
#1646126 Review #1646126 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$9
Preferred solution
Full refund

Fraud and not support with Gearbest

1.0
Details
Gearbest equal fraud not recommended
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Review
#1643832 Review #1643832 is a subjective opinion of poster.
Service
Gearbest Customer Care
Cons
  • Fraud
Reason of review
Poor customer service
Loss
$59
Preferred solution
Full refund

Gearbest - Order placed June never received

2.3
Details
Gearbest - Order placed June never received
Gearbest - Order placed June never received
Gearbest - Order placed June never received
Gearbest - Order placed June never received
Gearbest - Order placed June never received
Gearbest - Order placed June never received
Gearbest - Order placed June never received
Gearbest - Order placed June never received
Placed order 14 June Ticket E190806000928 I have not received this order. Please advise what has happened to it. Kind regards Marianna Fisher
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Review
#1643496 Review #1643496 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Gearbest - Orders not delivered!

1.2
Details
I place an order on 19.08.2019 -order number 19081900938006416844. Gearbest took the money. Until now I did not receive my order and seems i will no longer get it. Instead I contact these guys twice till now: at first they told me the product is no longer in stock, but going to be shipped in a week. After a week, they come up with a better excuse - the product is no longer being produced, so you need to pick another one and pay for the difference! Now, that i look for ways to file a complain I realize that this is the way they handle most of their orders! GEARBEST is a trap, be aware! I can only imagine how many people are in the same situation as i am, but obviously Gearbest is still operating!
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Review
#1642173 Review #1642173 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Rich assortment
Cons
  • Simply have not even dispatched for a month
  • Deceitful
  • Slow delivery
Reason of review
Order processing issue
Loss
$50
Preferred solution
Deliver product or service ordered

Gearbest - No one is answering

1.8
Details
Gearbest - No one is answering
Drone footage quality is poor. We need to exchange for different drone.
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Review
#1641890 Review #1641890 is a subjective opinion of poster.
Product
Jjrc Rc Quadcopter
Pros
  • Prices and technology of their offerings
Cons
  • Unprofessional customer service
  • Poor video quality
Reason of review
No one will answer our emails and phone number does not work
Loss
$211
Preferred solution
Full refund
1.5
Details

Update by user Aug 28

I did get my refund days prior yet did not get no email confirmation of refund from paypal or gearbest. Signed onto paypal and see that I already had my refund. Ok, I see that your order 19081700914313206500 was cancelled already by a previous colleague on August 26...

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Review
#1638132 Review #1638132 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Full refund

Gearbest - Payment fraud

1.0
Details
They ask me to pay 59.99 $ for my order I paid from my Indian account. I used my debit card and I transfers 4317Rs but when they refunded the amount it was only 4111 INR when asked they saying they given 59.99$ . I lost my money they are not considering it I have enough proof showing what I transferred and what they emailed me regarding my order ..
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Review
#1632898 Review #1632898 is a subjective opinion of poster.
Pros
  • Fair pricing
Reason of review
Order processing issue
Loss
$3
Preferred solution
Full refund
Tags
  • Gearbest Buyer Beware

Gearbest - NO ITEMS ARRIVED, WE AWAIT A REFUND INTO CREDIT CARD

Order was done in May . Parcel was lost in Hong Kong in May . We await a credit refund which they said will take 24 to 48 hours .To date they have not refunded us back. They promise but cant deliver their promises. From August I await a refund . Zero confirmation of proof of payment .Fed UP ... Angry Angry Angry Angry Angry
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Review
#1632828 Review #1632828 is a subjective opinion of poster.
Service
Gearbest Deal
Cons
  • Loss of time
Reason of review
PROMOSED FULL REFUND AND PROOF OF PAYMENT FOR AUGUST , HAVE NOT RECEIVED PROOF OR REFUND
Loss
$290
Preferred solution
Full refund
Tags
  • Gearbest Buyer Beware