order service customer customer service money shipping products item support refund

Monney back | Gearbest review

2.5
Details
I buy some items and this is wrong măsură is not utilizable.compania a trimis scuze a aprobat returnarea dar sa platesc eu shipingul.de ce sa platesc eu pe greseala lor sa plateasca ei.
View full review
Review
#1447631 Review #1447631 is a subjective opinion of poster.
Product
Gearbest Marketplace
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I ordered a transistor tester on 28/10/2018. I tried submitting tickets on three ocassions when the items were reported as despatched but not delivered. I received the same reply every time that I should check the shipping agent and the carrier I.e. the local postbox....
View full review
1 comment
Anonymous
#1629475

An update on this is that Gearbest have agreed to refund the full amount to my credit card. I await this action.

They deny any responsibility for delivery of goods to the purchasers address, this is contrary to UK contract law i.e.

consumer goods act (2009). Their insurance requirement is not made clear on the website.

Review
#1447409 Review #1447409 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Ticketing response
Cons
  • Insurance requirement not easily found
  • Does not meet uk trading laws and advertising standards
  • Shipping packaging and insurance charges unclear
Reason of review
Order processing issue

BAD SITE | Gearbest review

1.0
Details
Bărbați confortabili Jachetă de agrement pentru bărbați INUTILIZABIL MARIME NECONFORMA CU COMANDA 3XL DIFERENTE doresc returnare Culoare Negru Mărimea 3XL Cantitate 1 $ 50.41 Livrat Revizuire 12/11/2018 15:46:28 Detalii> Bocanci de zăpadă pentru femei Bocanci de bumbac casual INITILIZABIL AU LUAT APA LA PRIMA PURTARE doresc returnare Culoarea Negru Mărimea UE 38 Cantitate 1 $ 36.86 Revizuită Revizuire Îmbrăcăminte de îmbrăcăminte pentru femei Îmbrăcăminte de mijloc și vechi de INUTILIZABIL MARIME NECONFORMA CU COMANDA 2XL DIFERENTE doresc returnare Culoare Negru Mărimea 2XL Cantitate 1 ACESTE ELEMENTE MI-AU FOST TRIMISE CU MASURI GRESITE.IMI CER SA PLATESC EU RETURNAREA CU TOATE CA NU ESTE VINA MEA, ESTE CORECT?
View full review
Review
#1447408 Review #1447408 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Full refund
Tags
  • Bad Administration
5.0
Details
Gearbest is one of the most popular online shop! You can find a loot of stuff there. They have very good prices and promotions. Payments are very easy. They have a lot of payment methonds. Most popular which I use and recommend is PayPal. Also shipping methods are...
View full review
Review
#1447402 Review #1447402 is a subjective opinion of poster.
Product
Xiaomi Mi Band 3 Fitness Tracker
Pros
  • Payment methods
  • Prices
  • Customer care
Reason of review
Good quality
Tags
  • Great customer care
  • Electronics Shop
  • Mobilephones
  • Mobile Phones Accessories

Complain gearbest

1.0
Details
am comandat 3 item si doua din ele le-am primit masuri gresite iar al treilea nu este defect .toate trei sunt inutilizabile.returnarea costa jumatate din costul acestora iar gearbest nu vrea sa o plateasca,consider ca este vina lor si doresc sa plateasca returnarea cat si sa-mi dea banii inapoi pe produse deoarece acestea sunt inutilizabile,ma puteti ajuta?
View full review
Review
#1447391 Review #1447391 is a subjective opinion of poster.
Product
Gearbest Marketplace
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Let the company propose a solution

Xiaomi Pocophone F1 Order | Gearbest review

4.0
Details
Xiaomi Pocophone F1 Order - Gearbest review
There was a discount so i ordered the phone which was 300 dollars on 26/12/2018 and i added insurance for 9 dollars. Shipment was free. It arrived in 6 days. Very fast and good shipment. Thank you!
View full review
Review
#1447372 Review #1447372 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Efficiency
Reason of review
Fast order processing
Tags
  • Fast

Best Seller | Gearbest review

4.9
Details
Best Seller - Gearbest review
"I want to share with you feedback about the store girbest. I have been buying on this site for 3 years and have made many orders. I want to mention attractive prices, discounts and sales. Delivery is very fast and can be selected from several options. Support quickly answers your questions and tries to solve problems as soon as possible. Оne of the last purchases is Original IJOY CAPO 100W Squonk. I am very pleased with this great seller!"
View full review
Review
#1447346 Review #1447346 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Support service
  • Prices and customer service
  • Fast delivery
Reason of review
Fair pricing

Not picking the call | Gearbest review

1.0
Details
If they pick the call then I can know the details about what I need Instead of that they were hanging the call. Then how would I know about the necessary details I need
View full review
Review
#1447203 Review #1447203 is a subjective opinion of poster.
Reason of review
Poor customer service

Delivery tracking | Gearbest review

2.0
Details
I like to Track my product delivery
View full review
Review
#1447200 Review #1447200 is a subjective opinion of poster.

DELAYS OF THE SHIPPING | Gearbest review

4.3
Details
I ordered a bluetooth keyboard on Gearbest.com and It was shipped on the 06.12.2018. Its been more than a month and I havent received it yet. Order number : 18120400968206186565
View full review
Review
#1446856 Review #1446856 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Pros
  • Support service
  • Refund
Reason of review
Good customer service
Tags
  • Positive Selling Experience