Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Gearbest review: Rip off merchants!

2.8
Details
Ordered two items. First problem was the checkout price was £17 greater than the basket price, but swallowed that one as I wanted the items and it was still a good price. First item arrived, a robotic arm kit, which looked good. Until assembly, then i realised 1/3 of the parts were missing. I started a complaint that a month later is not resolved. Then the second item failed to arrive, despite tracking saying it was delivered. Customer support is useless, two out of two orders messed up. Do no use this company!
View full review
Review
#1442640 Review #1442640 is a subjective opinion of poster.
Service
Gearbest Customer Care
Cons
  • Order never arrived
  • Parts missing
  • Awful customer service
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
  • Awful Customer Service

Purchase is lost, GearBest does not make a refund.

1.0
Details
Purchase is lost, GearBest does not make a refund.
Purchase is lost, GearBest does not make a refund. In the tracking of the postal service, indicates that my purchase was lost in December 2018. In contact with GearBest per robotized ticket, they insist on saying that the order is on the way. But it shows a very clear message on tracking the transporters: LOST OBJECT.
View full review
Review
#1442406 Review #1442406 is a subjective opinion of poster.
Service
Gearbest Customer Care
Cons
  • Service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Gearbest Bad Service
  • Gearbest com Scam

Gearbest review: Huge variety of products and easy/pleasant customer experience

4.6
Details
I have been doing business with Gearbest for at least 6-7 years now. Always satisfied, if not with the product itself (had a few failures over the years) but with the speedy resolution. I always got either a refund or a replacement and communication has been superfast. I wish I could say the same about DHGate or AliExpress...so my past experience led me to ALWAYS search the item I'm looking for on Gearbest, before any other site.
View full review
Review
#1442234 Review #1442234 is a subjective opinion of poster.
Service
Gearbest Customer Care
Pros
  • Customer service was able to always resolve my problems
Cons
  • Shipping can take random amounts of time not predictable
Reason of review
Good customer service
Tags
  • Cheap And Affordable

Gearbest review in Allahabad, Uttar Pradesh: Very bad

I don't get my refund please send me my refund in my GB WALLET
View full review
Review
#1442070 Review #1442070 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Return, Exchange or Cancellation Policy

You don't shop with these crooks gearbest!!!

You don't shop with these crooks gearbest!!! Apply the various tricks and once you have paid you start walking on the torment!!!
View full review
Review
#1441360 Review #1441360 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Problem with delivery

Gearbest review in Graz, Steiermark: Very good Shop

3.7
Details
Very good Shop, fantastic support. I bought an Xiaomi M365. After 2 month it arrived. The support answered my quesstion about mussing tracking within 24hours. Perfect!
View full review
Review
#1441311 Review #1441311 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Good customer service

Gearbest review in Seattle, Washington: Complaining

Not very happy with this website I ordered two things said it was going to be shipped December 24 still have not received it and cannot get logged into my account
View full review
Review
#1441059 Review #1441059 is a subjective opinion of poster.
Product
Gearbest Account

Gearbest review in Long Beach, California: Has it shipped i been waiting for a month and btw it was my mom that order it her name is Martha Revollar

4.9
Details
So I have a question Have you guys shipped the item I bought it Like said ship Jan 2 to 4 it was the motospeed ck61 keybored and when is gonna come because my birthday is tomorrow and I want it by that time
View full review
Review
#1440747 Review #1440747 is a subjective opinion of poster.
Reason of review
Order processing issue

Gearbest review in Koppal, Karnataka: Need to send an item back that doesn’t work

I brought a highlander roc car for my son and it doesn’t work I would like to return the product and have it replaced please
View full review
Review
#1440485 Review #1440485 is a subjective opinion of poster.
Product
Rc Car
Reason of review
Bad quality
Loss
$53
Preferred solution
Full refund

Gearbest review: Issue on my watch 9

In my smart watch there has not been vibrate for call & message notifications
View full review
Review
#1440422 Review #1440422 is a subjective opinion of poster.
Product
Smartwatch
Reason of review
Bad quality