Tyriek Nwp

I need to know the status of my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I either need an update on my order. My money refunded. Or i will report this company to my bank
View full review
Loss:
$100
Pros:
  • Normal
Cons:
  • Shipping could be faster
Reason of review:
Poor customer service

Preferred solution: Full refund

Riaan V

Alfawise C30 Laser Engraver

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

If you are looking to buy the Alfawise Laser C30 Engraver. DON'T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Worst technical support from Gearbest ever!!!

My software is not functioning and I don't know if the machine can even run as I have been waiting over a week for the technical support team from Gearbest to help and assist me, with no solution at all!!

they keep on saying that they will get back to me within 24 hours and guess what?? No solution!! With the current assembling page from Alfawise and the poor backup of technical support, please do not support Gearbest or even try to buy the Alfawise C30 Laser engraver you are wasting your time!!

If you perhaps are one of those lucky clients that did purchase one and it is working, then I am very happy for you, but I will never buy from Gearbest again or even the Alfawise series. you only bump your head once!!!

Dissatisfied customer still awaiting response with a solution on Ticket number T191********???

View full review
Loss:
$226
Cons:
  • Poor way of delivery and refund
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

1 comment
Guest

What a bunch of jerks this company is.....

Katera Ipf

I did’t recive an items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I didn't my order I want my money back Angry
View full review
Loss:
$700
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

Looks like you won’t either like a bunch of us. What a huge ripoff and a shame.

Polina Phw

Gearbest scam company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered knee pads from the Gearbest store because my knee hurts. Order number 190703****761724****. I paid insurance against loss of goods. More than 90 days have passed, the product never came to me. The store does not want to return the money to me, although I paid insurance and accuses me of the fact that I lost the goods. They are arrogant. Do not buy at this store.
View full review
Cons:
  • European sizes
Reason of review:
Order processing issue
1 comment
Guest

I absolutely agree, theses guys are a rip off....thieves! No replies and no service. Never buy from these jerks

Joanne C Ogp

Where is my order?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a jacket for my grandsons birthday 2 months prior on August 13, his birthday was yesterday 10/13/19 and it STILL has not arrived. I get no responses to my online inquiries and have tried calling the 855-666-**** number to NO AVAIL as it rings then immediately gives a busy signal. Is this a rip off????
View full review
Loss:
$33
Pros:
  • Very good quality
Cons:
  • Slow processing
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

connie m Gec

Horrable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I sent an item back per there instructions. It has been 2 months and have heard nothing back from them on the refund. Tried to log into my account and it said my password was wrong. I tried to reset my and there site is so stupid it keeps saying that time has time was up I had to send for a request again to reset it. It just keeps doing that. Then I did chat and emailed customer service and they won't give me any info or help me reset my password. I will never buy from them again. They are a big joke. Besides the item I sent back was a womens XL shirt and it looked like a kids large.
View full review
Loss:
$3299
Cons:
  • No contact info
  • Poor refund service
  • Poor customer service
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Keirstyn Yby

I did not get the product, still updated as delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gearbest - I did not get the product, still updated as delivered
Gearbest - I did not get the product, still updated as delivered - Image 2
Gearbest - I did not get the product, still updated as delivered - Image 3
Gearbest - I did not get the product, still updated as delivered - Image 4
Gearbest - I did not get the product, still updated as delivered - Image 5
Gearbest - I did not get the product, still updated as delivered - Image 6
I had ordered in gearbest for a Tmax freedconn Bluetooth headset and I did not get the package, however in the 1tracking site it was delivered to some other location. Please refer the uploaded screen shots. When requested the site to give the delivered details or acknowledgement no response from the company end
View full review
Loss:
$5000
Pros:
  • Various electronic products
Cons:
  • Ripped off
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Tirtan A

Cubot x20 pro

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Why do you steal money from customers why you sell products that you don't have why you fool clients will make big problems I have a lot of evidence. I will sue you for the wasted time and for this deception I paid and you keep lying to me that you will receive new stock but every time you say the same by increasing the delivery date saying that you will have new stock a great scam I will post on all social networks And my lawyer will handle the trial with the evidence in which I withdraw money from the account and I will lie that you will send the product but every day I choose only with time wasted excuses and other days of waiting you are some thieves customers will pay you the amounts required by you without You have that product after which you lie that we will receive the product I will sue you
View full review
Loss:
$160
Cons:
  • Horrible customer service
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

I am currently in the same situation.

Roland Vxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Repair of damaged phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gearbest - Repair of damaged phone
Gearbest - Repair of damaged phone - Image 2
Brought product cell phone lanyard Sent pictures) the hole connecting the lanyard broke and my phone hit the pavement cracking corner in impact. Insurance eill replace it. But payment shouls come from the makers if the lanyard aince it was attached when the hole broke.
View full review
Loss:
$250
Pros:
  • Decent idea
Cons:
  • Shoddy product
Reason of review:
Repair my phone. Full price $1000 repair on insurance $250

Preferred solution: Repair my phone

Lansing Tfg

No contact

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered something from. I ordered something from. and I would have not heard anything back from them and it says order. it says order pending. cannot hear. no return contact. email or chat.
View full review
Loss:
$138
Cons:
  • No phone and no responce to emails
Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

Roberto Xgx

Nondelivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
gearbest website just keeps running in circles. and it's 5 weeks since my order and I have not received a product so it's a non delivery. I placed an order on the 5th of August 2019. my order number. is 19 zero 8490 to 58. 1952. 2787. my order number is 190. 80. 400. 92. 58. 19. 5 22787. last order number is correct. thank you. have not received my order. in New Zealand it has not turned up.
View full review
Pros:
  • Good quality of articles
Cons:
  • Not receiving my package
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Kylinn Czf

Order from july 11 not packed or shipped

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Send me my order. Ordered and paid for july 11,2019 still not packed or shipped. I want it!
View full review
Loss:
$16
Cons:
  • Sometimes slow delivery
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Tad R Jtb

Horrible Company To Deal With

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Horrible company to deal with. Purchased a remote control with USB dongle. They sent me the wrong model without a USB dongle. Went back and forth with them for weeks, providing information they requested such as model number, pictures of the package, etc. I keep getting this message from them : "Once we receive the information above, we will provide you with an effective solution", and this one: "We will then resolve this issue to your satisfaction". Of course they don't plan to resolve this issue and do anything about it. Beware of this company - they don't stand behind their products and won't help you in any case. And they have disabled the ability to leave a product review from their system, probably because of all the negative reviews they have received. Terrible company.
View full review
Loss:
$9
Reason of review:
Poor customer service

Preferred solution: Full refund

Sammy Gwa

Fraud and not support with Gearbest

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Gearbest equal fraud not recommended
View full review
Loss:
$59
Cons:
  • Fraud
Reason of review:
Poor customer service

Preferred solution: Full refund

Ana A Hyu

Orders not delivered!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I place an order on 19.08.2019 -order number 190819****800641****. Gearbest took the money. Until now I did not receive my order and seems i will no longer get it. Instead I contact these guys twice till now: at first they told me the product is no longer in stock, but going to be shipped in a week. After a week, they come up with a better excuse - the product is no longer being produced, so you need to pick another one and pay for the difference! Now, that i look for ways to file a complain I realize that this is the way they handle most of their orders! GEARBEST is a trap, be aware! I can only imagine how many people are in the same situation as i am, but obviously Gearbest is still operating!
View full review
Loss:
$50
Pros:
  • Rich assortment
Cons:
  • Slow delivery
  • Stock issues
  • Simply have not even dispatched for a month
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 48