gilvan g
map-marker Boa Vista, Roraima

Ótima loja, recomendo a todos

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Ótima loja, entrega sempre produtos de boa qualidade e atende todos os problemas que surgem, o atendimento é excelente, e todos os problemas que tive até hoje foram resolvidos. Recomendo a loja para quem quer comprar com segurança. Todos os dias tem ótimas promoções e produtos novos, a loja atende uma vasta quantidade de consumidores desde roupas a eletrônicos. Posso dizer que a Gear Best é uma das melhores lojas de vendas que tem no momento, o serviço da loja é satisfatório e entrega qualidade ao cliente O último produto que comprei chegou rápido em bom estado, e é o produto que eu uso no meu dia a dia (smartphone), pretendo adquirir outros lançamentos quando houver disponível na loja, O suporte técnico deles sempre atender e resolve meus problemas. Ótima loja, aproveitem a oportunidade que com a Gear Beste.
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Pros:
  • Otimos precos
Reason of review:
Good customer service
Andrea M Qau

BEST SHOP ONLINE

Gearbest - BEST SHOP ONLINE
Ho comprato la fiido D1 ad un ottimo prezzo 350 euro e la qualità dei materiali è eccezionale. Ho contattato almeno 2 volte prima di comprare il prodotto il loro servizio clienti e mi hanno sempre risposto subito entro 1 ora. Quindi mi senti di consigliare il sito Gearbest per i loro prezzi molto vantaggiosi e gli ottimi prodotti che vendono. Ho fatto anche una video recensione del prodotto che potete trovare qui. I tempi di spedizione sono stati molto veloci solo 5 giorni. Ho acquistato altri prodotti da loro dopo questa bici e mi sono tutti arrivati nel arco di 1 settimana! Davvero ottimo!! Quindi consiglio l acquisto ad occhi chiusi su questo sito! Accettano anche paypal cosi da essere piu sicuri!!!
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Reason of review:
Good customer service
Bilkis K
map-marker Dallas, Texas

Not received Refund Amount

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This is regarding the Order Number # 180818****400321**** for cancel order request was raised on 18th August and refund has not been received yet. Its been more than a month and its now a very disappointing situation. My friends have recommended Gearbest but I am very upset with this situation. Can you please update what is going on with the Refund of this cancelled order? And if a refund can not not be made, what are the other options you can provide? I have been trying to reach on Gearbest customer care numbers too - (855) 666-**** (347) 767-**** But I did not got any response. Kindly look into this pissed off situation ASAP.
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Loss:
$31
Pros:
  • Quality products
Cons:
  • Inadequate issue resolution
  • Unworkable return procedures
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

mark b Gwh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not use

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Updated by user Sep 25, 2018

the parcel was sent to Birmingham via Hermes UK, delivered 13:54 - Thu 20 Sep Your parcel has been delivered and signed for by the recipient,i now have wait to hear from Gearbest

Original review Aug 26, 2018
i bought a phone from them it does not work I live about 40 miles away from where Gearbest told me to send my phone for repair ONE WORLD 1 Bell Heath Way, Woodgate Business Park, Bartley Green Birmingham B32 3BZ, 0121421****
it is an industrial park I found it closed, after talking to other companies close to the Gearbest place I was told that no one has ever been seen going in even trading standards the UK has had so many complaints about this company in if I did send something there the chances me ever seeing it again are nil Gearbest service is nill they do not help they keep sending me tickets when I send mail on Gearbest web page all I can say is DO NOT USE GEAR BEST check reviews on google and here if you do buy something from them and it goes wrong the chance you get it repaired or get new are very very slim do what I have done look to see who made product you buy contact them direct hopefully the big companies that use GEARBEST will drop them
WHEN THEY SAY We will do our best to help you. NOT TRUE !!!!
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Loss:
$160
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Ashu j

Address problem

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Plz help me i want to buy your drone but i was unable to place order because there is address problem i write my correct adress but he says write 5-35 character long (no qutation marks) help me.......

....... plz help me

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Reason of review:
Order processing issue
2 comments
Guest

I couldn't confirm my order due to 5-35 characters.Please inform me about purchasing Alfawise Android TV box. I hope that you will look into.Thank you.

Guest

Do not put any quotation marks and make the address as small as possible add more information in address line 2 which is optional . i too came across to this problem and then changed my address 2 - 3 times which helped me alot .

i think you can also be helped by it. Just change the arrangmet of your address

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Kristofer Qsb

Delivery not yet received

Gearbest - Delivery not yet received
My order is showing the delivery but I have not reached it.
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Reason of review:
Problem with delivery
Mohammed Y Xef
map-marker Noosa Heads, Queensland

Solid Store

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Gear best is a pretty solid web store to buy products from. Especially if you’re looking for electronics and specifically pc peripherals. the type of products they store are high quality but low price thanks to them not necessarily being the same big-name brands. Don't be fooled though they still have the same big-name brand quality. Ordering wise it can be a bit strange getting all your products into one order cause occasionally they give warnings that they can’t ship certain items in the one cart, but there are ways to work around that. I think that’s just a website bug. overall very good and highly underrated website. would recommend
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Reason of review:
Good quality
Resolved
Jacob S Vxp

Resolved: Emails Won't Stop, Customer "No Service" is Stonewalling

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Updated by user Sep 13, 2018

Gear best never contacted me again, but the marketing emails did stop.

Original review Aug 14, 2018
I have attempted to unsubscribe from all GearBest communications at least 3 times using their website with no luck. I then used their Live Chat and asked to be unsubscribed.

They said it would take 24-48 hours to process. 96 hours later, I received another marketing email from the company. I used their Live Chat again and got the same "24-48 hours to process your request" response. I then asked for their mailing address three different times during the conversation and the representative ignored or avoided the request every time.

All they gave me was an email address for their support group. This company may have good deals on products, but their customer service is completely unresponsive and disconnected from their customer base.
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Loss:
$50
Cons:
  • Stalkers - retargeting marketing strategy
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Toronto, Ontario

They didnt ship the item

I placed an order a month a ago, still they didnt ship my item. Now i see it says order does not exist. People be careful
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Reason of review:
Order processing issue
Deniz Y

Fast and reliable Shopping.

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Gearbest - Fast and reliable Shopping.
Gearbest - Fast and reliable Shopping. - Image 2

I had to return a product because it was broken. They were very helpful to me.

All my messages answered. They also paid the return shipping fee.

It is that,

I always prefer to shop. Regularly i visit their websites.

Gearbest discounts are very good. And also i bought a finger pulse oximeter. i use it in hospital and its very usefull.

I recommend friends. Thank you gearbest. Like

I had to return a product because it was broken. They were very helpful to me.

All my messages answered. They also paid the return shipping fee.

It is that,

I always prefer to shop. Regularly i visit their websites.

Gearbest discounts are very good. And also i bought a finger pulse oximeter. i use it in hospital and its very usefull.

I recommend friends. Thank you gearbest. LikeClappingClappingClappingClapping

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Pros:
  • Helpfull
Reason of review:
Good customer service
Anonymous
map-marker West Milford, New Jersey

Not a pissed customer

Please excuse me about the mistake about the pissed customer I am very happy with my product Tysm my son loves it.
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Reason of review:
Good quality
Anonymous
map-marker Halifax, Nova Scotia

Didnt have product

Ordered a Chuwi tablet. 2 weeks and still not packed at warehouse. Cancelled order.
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Reason of review:
Order processing issue
Nellie Uic
map-marker Delhi, Delhi

For sponsorship

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Gearbest - For sponsorship
It's a science fair in the college of Delhi University I Manisha Contact me for more information 907927****
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Wayne S Qfp
map-marker San Diego, California

Paid for expedited shipping, not seen item in 3 weeks.

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I paid for my item and paid extra for expedited shipping. After 3 weeks I have not seen my item and after going to their site, I am unable to contact them. Maybe it will still get here but at best I threw away the extra money for the expedited shipping and at worst I lost the money I paid for the item too. : ( They suck{{Redacted}}
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Reason of review:
Problem with delivery

Preferred solution: Full refund

Aaniya Cxj
map-marker Bellingham, Washington

Exchange a DOA birthday gift item .

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Wasted four days and six hours waiting for sombody to answer the chat and write to me how sorry she is and she can not help for exchange since she is pre sales c.s. i guess GB only wants to get new customers and once they sell , they do not care about their paying customers , they play ticket numbers and video of the item and item number and such and each message takes 24 to 48 hurs to go back and forth . THE WORST C.S. EVER . i am reverse charging my credit card and then issue them a ticket to message me every other 24 hours . they send junks and delay the exchange and refunds for ever .
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Reason of review:
Return, Exchange or Cancellation Policy
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