order service customer customer service money shipping products item support refund

Missing instructions | Gearbest review

1.0
Details
4029357733HK order number missing assembly instructions servce ticket number E 181201000284 missing assembly instructions product useless for above product impossible to contact them no respose in nearly 1 month
View full review
Review
#1423716 Review #1423716 is a subjective opinion of poster.
Product
Gearbest Marketplace
Reason of review
Poor customer service
Loss
$15
Preferred solution
Let the company propose a solution

Gearbest : Scam

Lost package. 50% refund proposed : total scam
View full review
Review
#1423445 Review #1423445 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue

Horrible customer care service | Gearbest review from Noida, Uttar Pradesh

1.0
Details
i try to contact costumer care service but they are not response very bad customer care service
View full review
Review
#1423389 Review #1423389 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Poor customer service

Not a pissed customer | Gearbest review from West Milford, New Jersey

Please excuse me about the mistake about the pissed customer I am very happy with my product Tysm my son loves it.
View full review
Review
#1423063 Review #1423063 is a subjective opinion of poster.
Reason of review
Good quality

Ripped off pissed off no Christmas this year thanks gearbest for being the thieves you are!

Do you enjoy stealing from and ta king money away from people that don’t have it to begin with. Hope you *** are happy merry non Christmas to you! Sad Sad ::
View full review
Review
#1422532 Review #1422532 is a subjective opinion of poster.
Service
Gearbest Customer Care

Gearbest takes money and does not deliver in time

1.0
Details

Update by user Jan 14, 2019

After one month(!!) Gearbest (better should be named Gearworst) did not deliver!!They several times postponed the delivery date.First 15 working days, then 28 working days, recently they again postponed by 15 days for the next announcement.On Dec 6, 2018, they booked the money from my Creditcard, and delivered NOTHING!I informed them that i want to step back from the purchase, but they ignored this request.Gearbest is obviously not a real internet shop, its more a fake site, stealing money, but deliver anything, not holding any commitmenmt.They are internet criminals, seriously!

Original review posted by user Dec 13, 2018

I ordered a handheld keyboard, small item, on Dec. 5. The money was taken from my creditcard the next day, Dec. 6. On Dec. 12 i asked the Gearbest support, which is cumbersome to deal with also, about my delivery date, as i did not get any update in between. Gearbest responded that the item is not on stock and they cannot commit to any delivery date, as the upcoming holidays does not allow any prediction!? I informed them that i want a delivery date, or my money back, Gearbest informed me that it will take 15-28 business days!!?? That means 6 weeks delivery......i thought they are kidding, they were not! Summary: First and last order at Gearbest!
View full review
Review
#1422491 Review #1422491 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Cons
  • You take the money and inform afterwords that you cannot deliver
Reason of review
Problem with delivery
Loss
$31
Preferred solution
Deliver product or service ordered

I think they are trying to break the record for the most halfassed customer service and delivery of my order......tomorrow (12-13-18) will be exactly 30 days which is out of the question for anything | Gearbest review from Arlington, Virginia

where is my order.....it has been 30 days.....absolute joke !!!
View full review
Review
#1421861 Review #1421861 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue
Loss
$300
Preferred solution
Let the company propose a solution

I bought items that i didnt recieve | Gearbest review from Toor, Northern Ireland

send an email does not work contact not working either ticket vatalation not working going to paypall and asking foir my money back this company is a con item numbers where 18112800963620229100
View full review
Review
#1421525 Review #1421525 is a subjective opinion of poster.
Service
Gearbest Customer Care
Reason of review
Problem with delivery
Preferred solution
Full refund

Don't Deliverying me | Gearbest review from Sabah As Salim, Mubarak Al Kabir

1.8
Details
Don't Deliverying me - Gearbest review
Don't Deliverying me - Gearbest review
Don't Deliverying me - Gearbest review
Hello sir... I am Deepak singh ... I am ordering 25 October but don't Deliverying my order products. Very Bad Response Gearbeat app.
View full review
Review
#1421474 Review #1421474 is a subjective opinion of poster.
Service
Gearbest Shipping Service
Reason of review
Order processing issue

Know the status of order | Gearbest review from Grimshaw, Alberta

First time to know status of my order. I already registered, but nothing got about my status of order so far.
View full review
Review
#1420994 Review #1420994 is a subjective opinion of poster.
Reason of review
Order processing issue