Emiline Emx

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Verified Reviewer

I'm encouraging you.

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Hello, how are you? I'm Luiz Roberto and I live in Brazil. I'm going to tell you about my experience in shopping with GearBest, because I think a lot of us, the world outside ... have the same problems as me. I live in Brazil, a wonderful country, incomparable, a very open people who loves parties, games, cars, electronics and especially who likes technology. But the problem in Brazil is high taxes, especially in technology. It is at this point, that it compensates for the Brazilians, to make their purchases in websites of the foreigners. But years ago, maybe 10 or 15 years ago ... Those who made these purchases and made the payments, hardly received the products. That was one of the reasons I never shopped on foreign websites. However, in the year 2016 the picture changed. My son, Kall-El "Super Man" met through a friend, the site of GearBest. He told me he wanted to buy some things, and I do not the encoragei to buy anything, because of the history that I knew. He forgot the subject and time passed. But in March of 2017, my son bought a Z Pro phone from Umidigi. To my surprise, after 40 days he received the phone. He paid an extra fee for the importation of the device. Even so, it was very advantageous for him, because a telephone with the same configuration in Brazil he would pay approximately, R$ 1.500,00. And, for GearBest, he paid less than R$ 900,00. That's a big difference, is not it? After that, my son made other purchases and usually received the goods. This encouraged me, too, to start shopping for GearBest. Currently, December 2017, I've made several purchases through GearBest. I bought products that are very expensive in Brazil, such as: fitness equipment, accessories and equipment for bicycles, sport-cam, Scishion TVBox, Headphones, bluetooth headsets, SmartWatchs, sports watches and etc ... I also bought racing carts for my nephew, for my wife I bought earrings and key chains, gel glazes, some kitchen products, When I make purchases at GearBest I have in mind that I will receive the products in about 50 days ... it is a long time, maybe at this point it is necessary to analyze a different logistics, But, finally, even with the delay to receive the products, the values ​​and the quality lead me to believe that it makes up for and much to make these purchases. In fact, I can say that I have a good experience to make purchases on foreign websites, I understand delivery times, amounts and extra fees. And, I have used it in my favor, so that I could make money selling products to my friends and neighbors. And, it has been rewarding and quite profitable for me. Who knows, you also do not use this experience, to start changing your plans, wherever you live ... . Best Regards Folks
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Reason of review:
Good quality
Kristjan Cpd

Good Prices, Good Support

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Gearbest - Good Prices, Good Support
Gearbest - Good Prices, Good Support - Image 2
Updated by user Jan 08, 2018

Great support

Updated by user Jan 08, 2018

Great support

Original review Jan 07, 2018
It is one of the best online stores I know, with with a wide variety of products. Among other stores that I know of the specialty, is usually that presents the best prices... All the purchases I have made so far have reached my address Support works fine, and answered the questions I asked... The delivery time is usually good considering that I live many kilometers away The products are of good quality and, as a rule, the orders are well packed If you are aware of some online websites and facebook pages you can find good discount coupons and the price of the product will be even lower Good after sales support I recommend you to make your purchases...
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Pros:
  • Quality
  • Price
Reason of review:
Good quality
Anonymous

I cannot place my order

5-35 character in adress bar. even i put my correct adress no quotation mark..why? please fix. if not i go back to AMAZON thanks
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Reason of review:
Order processing issue
Hesston Ice

GEARBEST IS A SCAM!

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Gearbest is not an honest company. We had very bad issues with their orders and they did not accept responsibility although I paid for insurance.

Now they claim they refunded my money but they don't show me the proof and my money is not returned back to my card. I will remove this feedback once they show me the proof and money returns back to my card. However I do not recommend buying from Gearbest anymore, sorry. ORDER ID: W180328****356623 I will be awaiting their response for taking any more actions.

I hope this will be solved here, I also contacted my credit card company for a full chargeback.

Their support does not respond as well. I am badly stuck here and this is not funny!

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Loss:
$250
Cons:
  • Waiting
  • Slow customer service
  • Being stolen from
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Sejal Tgw

Dear ClearChamois232,We are sorry to hear that you are experiencing some issues.We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.We look forward to helping you,Gearbest Customer Service Center

Selia Hka

My package is not received

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This too bad still am not received my package there is no information about my package also ,actually I totally disappointed by this service .
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Reason of review:
Order processing issue
Celestia Ssq

Apply coupon

I ordered a mix 2 cell oh yesterday. Today there's a coupon on your website for$99off.please apply to my order
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Anonymous

Bad order service

I order bluetooth microphone and pay in advance but you canceled my order. I donot know the reason behind this.
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Reason of review:
Order processing issue
Christoher Hns

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Verified Reviewer

Original Xiaomi Mi Smart Multifunctional Gateway

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Gearbest - Original Xiaomi Mi Smart Multifunctional Gateway
Gearbest - Original Xiaomi Mi Smart Multifunctional Gateway - Image 2
Gearbest - Original Xiaomi Mi Smart Multifunctional Gateway - Image 3

This is a step towards house automation. The build quality is great, as expected from xiaomi.

Easy to use once synced. Very nice light in it, so many colours. Bit difficult to set up but thats because it is not really designed for any market other than the chinese. Plug is chinese so you need an adaptor.

The order with Gearbest was nothing but problem free.

You will not go wrong by ordering in Gearbest. I order things from Gearbest lots of times and when occasionally an items gets broken or or doesnt work as it is supposed to, then the customer service will not let you down.

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Pros:
  • Customer service and variety of products
Cons:
  • Shipping could be faster
Reason of review:
Good quality
Arun K Khu

Reg. my order 190207****030451****

My order now in india custom clearance but due to no availability of invoice custom hold the product. without invoice it will not clear from custom and they will charge 100 USD per days. please send me the invoice on urgently to clear the custom either they make penalty.
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Loss:
$351
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Christean Fti

Gearbest is great!

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Gearbest is great!

Hello there,

I just want to share my experience with Gearbest.com. This is my favorite website to buy online. I've made a lot of orders, and all of the products arrived in reasonable amount of time. Every item was well packed, and with no issues at all. That makes me feel more secure when I am thinking about next purchase online. I've contacted their customer support several times, and they provided me a lot of useful information in very short time. Never had any problems with them. I can always find variety of products on flashsale, with very low prices, but great quality. I tend to post pictures of my products unpacked, so others can check real situation. I can highly recommend Gearbest for many reasons .

Regards ,

Jay

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Pros:
  • Very good quality
  • Flash sales
Reason of review:
Good quality
Samiah Tfr

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Verified Reviewer

Great experience. Nothing to complain

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Gearbest - Great experience. Nothing to complain
I bought a Xiaomi vacuum cleaner ( order W171112****525880 ) and the experience is fantastic! Since the shipping till the product, the experience was great. Im very glad to made this purchase! Great product, great company
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Reason of review:
Good quality
Sasha R Vxv

My experience with Gearbest

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I have buy some goods in Gearbest and I was pleasantly surprise their prices and their attitude to me. Also. I like Gearbest for its points, as it is very good chance to buy goods at the lower prices. Also Gearbest provide a wide range of coupons and make very good discont. For instance, I bought xiaomi piston for 5$ cheaper than they cost in my town. Also, it has its own app in google play, where you can get points and it is very convenient for use. Moreover, they have a wide variety of payment, but I recommend to pay with Pay-Pal. I also was surprised when they took photo of my order, when they send it. Also, this store sells only original product. I recommend this store for all people who like buy via the Internet
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Pros:
  • This prices
Reason of review:
Fair pricing
musa s Paj

Thank you for everything

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Gearbest - Thank you for everything
Şimdiye kadar bir çok alışverişimden menun kaldım, bundan sonrada buradan alışveriş yapmaya devam edeceğim. I live in turkey. and I can not access every product in my country. but I can easily reach the gearbestten. reach me quickly and safely Good thing I discovered this site. I did not buy products from my own country. The prices are legendary and the products are original. This site goes forward. I definitely recommend My favorite and most used shopping site lately. It sells very reliable and quality original products. {{Redacted}}
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Pros:
  • Lots of choices
  • Site looked attractive and prices appeared good
  • Price quality ratio
Reason of review:
Good quality
DEVENDRA K Sri
map-marker Noida, Uttar Pradesh

Not received my item

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Dear sir not received my item and my order payment done
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Reason of review:
Order processing issue
Sirenity Eva

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Verified Reviewer

Men Quartz Watch OCHSTIN

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Gearbest - Men Quartz Watch OCHSTIN

Hello, I share my experience with this watch which I have been using for more than 1 year and the truth works perfectly, everyone asks me where I buy it and obviously I tell them it was on Gearbest, what else calls me the attention is the operation of the chronometer, since many watches for this price, it does not work, the truth being very sincere, I recommend 100% this watch, and best of all is that the shipping was completely fast and came to the door of my house, believe me they will not regret if they come to buy it, Gearbest always giving the best to their customers I always recommend them to all my friends

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Pros:
  • Envio rapido
Reason of review:
Good quality
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