Labrysha J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order hasnt arrived

My watch hasn't came it's been 3 weeks I got it for a gifted for someone I looked like a liar at the party my niece won't talk to me anymore thanks aloti feel ripped off I contact you guys like everyday to get no response 602-245-****labrysha plzzz call me I'm pissed I may get a lawyer I feel like u ripped me off!!!!!
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Loss:
$250
Cons:
  • Being cheated

Preferred solution: Deliver product or service ordered

User's recommendation: I got ripped off don't order shit!!!!!

Resolved
Ferenc B

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Resolved: They Are Liars and cheaters

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Updated by user Aug 21, 2019

I asked a buddy who is lawyer. He revised all screenshots and emails about this case.

After that, he wrote a long letter which was supported with EU trade laws., This letter has been sent to the Gearbest. They gave me truth and sent back my money.

Original review Jul 28, 2019
I bought an E-Bike a month ago (06.20.2019) but - a hour later - changed my mind and tried to cancel order.
Gearbest support told me: they cannot cancel my order because that is "packed" yet. But they try to cancel, if they can.

Asked me to contact with them a day later.
I tried to cancel order at the next day. But couldn't. Same answer.
So, as I payed via paypal - went to my paypal account and opened a case. I did it several times in the past and always won.
So I uploaded screenshots, etc.

as proof, and wrote detailed descrition about the situation.
But paypal gave me an ne'er-do-weel, neutral answer.
(Pls. friendly communicate with seller, we are only a money transfer company)
I tried to communicate with them (too) and proving my truth.
Two weeks passed. My order's status was the same as first: "packed" yet.
I tried to talk with Gearbest's support center.
They lied me, that the cancelled my order. But I saw that this order's status is active yet.
They informed me about they can cancel my order, mostly the product is only on the way to their European Warehouse.
So, they LIED yet at the first time:
1.

as product wasn't in their stock: they couldn't packed and shipped to me
2. This means that they could give back my money, but they refused.
So, they informed me about able to cancel my order.
If I close the case which has been opened via paypal.
I don't have to much experience in paypal cases, so I believed to the Gearbest and closed paypal case.
(I realised later: this was a terrible mistake)
After this I tried to cancel order again via Gearbest Support center.
They answered me: of course we can cancel order, if paypal case has been closed.
I informed them: That case has been closed yet.
They played this game with me in the next three days.
After, I got an email: they succesfully sent my e-bike. It is on the way.
They sent a tracking code too.
But this tracking code was dead. I waited two weeks, but nothing happened.
It's been over a month now.

But they didn't give back my money, also e-bike had been lost (or they never sent it to me, how knows).
Do you have same experience. Can I do something to assert my truth??!
I'm totally disappointed :(
View full review
Loss:
$870
Reason of review:
Problem with delivery

Preferred solution: Full refund

9 comments
Guest

I ordered a e bike 9/30 and nobody will help me I need transportation to work and I am being ignored if my money isn’t refunded immeadiately I will contact my attorney and will get it and more I have been calling and r mailing for months worst customer service I ever seen shameful you need my 279.00 so bad ???? Do the right thing give me a refund

Guest

same problem here

Ferenc B

Hey, I can send you if give an email to me. But this letter mostly reffers to the hungarian/EU law..so I don't know if can be helpful for ya.. Best, Ferenc

Antoinett Uzm
reply icon Replying to comment of Ferenc B

Hi, If you could send it to me it would be great. I mostly want the structure and such of the letter.

I’m also European from Portugal. My email francisquica@***.com Thank you very much

Dariyon Gfp
reply icon Replying to comment of Ferenc B

please help me rautanish1129@***.com

Guest
reply icon Replying to comment of Ferenc B

Thats so sad that this company does this to people. I am happy that I found these reviews for this company and also Dresslilly.

Grateful to have an honest place where people can post experiences with the companies and also warning for future consumers. Did you get the refund back (your in Hungaria)? I see this post was 2019 but I would still suggest for anyone in the future who might see this that I believe if the PayPal doesn't give the refund that you can make this special cancel order with the bank. There you can explain that it was a fraudulent purchase, or whatever else best helps you to get your money back.

The money they stole from you is a huge amount. So sad people are getting scammed from these companies.

Aleem Juq
reply icon Replying to comment of Ferenc B

Yes thay are a big liars! Try to get my 280$ Back almost two years They received the item back and tell me that will send a refund (plus I paid taxes and back shipping and this money is lost for ever) ...still waiting and sending them massages constantly. Please help me if you can My email Kirnes01@***.com

Antoinett Uzm

Hi is there any chance you can send me that letter you sent. I had a similar problem with them that they refuse to solve, Please help me

Guest

Lol ! Never cancel a Paypal case if a chinese vendor ask for it !!! Paypal is your last warranty bastion if something goes wrong with a seller and you don't receive your goods !

View more comments (8)
Regina B Cjz

Order not recieved

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I ordered a tablet cover over a month ago. Still have not received it yet.
View full review
Loss:
$11

Preferred solution: Deliver product or service ordered

User's recommendation: Do have any

Resolved
SCOTT S Qen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Resolved: Chinese Thieves and Liars

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Updated by user Jul 06, 2020

Company fixed the issue and I have been provided with product or service ordered. FINALLY AFTER 4 MONTHS!NUMEROUS E-MAILS! NUMEROUS WEB FRAUD COMPLAINTS!i FINALLY CONTACTED MY BANK TO STOP PAYMENT!ITEM WAS FINALLY DELIVERED..

Original review Jun 06, 2020
I have been playing E-Mail Tag for 4 Months. They couldn't find my order. They couldn't trace my package. NOW; They can't find my Consumer Complaint number. But I have saved every one of their Lies; and will keep POSTING Fraud Reports. I am up to 8 Posts; SO FAR!
View full review

User's recommendation: Delete and Unsubscribe from their Website.

Anonymous
map-marker Poplar, England

Regarding my order

Hi I order Electrical scooter seat Seat but I only received seat where is my scooter please Let me know immediately. My Scooter missing no delivered you Order number 200928****901348**** I order 28September only seat Deliveryd
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Elisa B Mtu

Order canceled without my request, no refund issued

8/18/20: placed an order for vehicle partitions for school district. District P-Card was charged $57.52. 9/2/20: Received an email saying order had been successfully canceled (I had not initiated any cancellation). No credit has been issued.
View full review
Loss:
$58

Preferred solution: Full refund

Aishah I Aed

I want to trade up

My computer doesn't work and is under guarantee. Can I trade up?
View full review
Loss:
$345
Cons:
  • Never will buy again
  • All

Preferred solution: Full refund

Hareem S

Undelivered parcel

I am waiting for my order number 200826****851059**** to be delivered I want to ask how long will the delivery take, I ordered it for my children birthday and was expecting it to be delivered within few days however the wait now seems never ending. I paid £533/- for two electric scooters and not happy that the delivery is taking that long.
View full review

Preferred solution: Deliver product or service ordered

Ivo M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fake tablet bought - platform arbitration suddenly gone- can not reply to message

Bought a tablet with total fake specs. The platform arbitration was suddenly gone. I found out that there was a message to which i cannot reply. I want to send the tablet back and a full refund. But there is no normal communication possible with the seller and with gearbest.
View full review
Loss:
$80

Preferred solution: Full refund

Caroline Krz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Sheboygan, Wisconsin

Cannot find my order

Gearbest - Cannot find my order
Because I ordered something and the $100.00 was taken from my card but gearbest says they have no history of an active order from me
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Glorianne Qqk
map-marker Merthyr Tydfil, Wales

My order does not exist

When I put my order number in it's saying it doesn't exist.
View full review
SCOTT S Qen

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I made an order; not received.

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Gearbest - I made an order; not received.
Updated by user May 17, 2020

Although Gearbest NOW promises 5 day delivery - I/m still waiting!

Original review Apr 17, 2020
I contacted the Web Site: and Gy i was informed, that my order did not exist. ( enclosed a copy of my order )
View full review
Loss:
$19
Pros:
  • Fraud
  • Fraudster
Cons:
  • Fraudster

Preferred solution: Full refund

Daniel M Rmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order status

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I ordered a smartwatch and the money has come out of my account but I have not gotten a confirmation email or a tracking number. They are scam haven't received my product or refund.
View full review
Loss:
$2803
Cons:
  • No communication to enquiry
  • Useless staff

Preferred solution: Full refund

User's recommendation: They are scam!!!!

Anonymous

Never received over month

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Never ordered keep saying on this date never received!!!!
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Preferred solution: Deliver product or service ordered

Catarina M

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Verified Reviewer

No refund!!!

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gearbest faz um serviço terrivel!!! Há cerca de dois meses fiz uma encomenda utilizando um método de envio. Passado um mês a encomenda ainda não tinha sido despachada!!! Entrei em contacto para tentar perceber o que se passava. Pediram desculpa mas o método de envio não se encontrava disponivel para o país de destino!!! Inaceitável não terem dado essa informação na altura da compra? Talvez... Para piorar propuseram um método de envio alternativo sem mais encargos!!! Pouco interessante pois além do método que eu tinha escolhido anteriormente ser o mais dispendioso, qualquer outra alternativa iria ter custos de alfandega... Pedi o reembolso. Enviei os meus dados bancários e até agora nada... Dizem que não conseguem fazer a transferência e que só podem devolver o dinheiro da gearwallet ou através de paypal!!! Serviço deplorável. Espero que mais ninguém cai no erro de utilizar os serviços desses aldrabões
View full review
Loss:
$40

Preferred solution: Full refund

User's recommendation: stay away from gearbest

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