Santa Fe, New Mexico
0 comments
Featured 100% full Not resolved

I should have read more about this company before ordering.Quadcopter took forever to get here, but the charge to my card had no problem being immediate.

It arrived missing a vital part that meant I can't use it (usable connector to charge battery - battery connector is same as charger connector). I asked for a solution through their customer support (oxymoron there) and have gotten a runaround, mostly that they don't understand my problem (said it very plainly), ignored the photos I sent and can't seem to send me the part or give return merchandise information. I doubt I will have this resolved without a lot of my time and be stuck with a useless product even if it is ever dealt with by them. At this point, I've written it off as my mistake for not researching the company first.

It's unfortunate that they are giving Chinese businesses a bad name.Stay away from this one.

Review about: Explorers Quadcopter.

I didn't like: Time for shipping and customer service.

Review #692732 is a subjective opinion of a user.

1.6
Price Affordability
Customer service
Website
Exchange, Refund and Cancellation Policy
Usability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $40
Preferred solution Let the company propose a solution

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