Rock Hall, Maryland
1 comment
100% full Not resolved

They advertise free shipping on ebay but when you click the ad they add $60 minimum for shipping.SCAM.

DO NOT BUY FROM THEM. I contacted customer service and they say that it's because it is 10kg and they will not honor their own ad and won't change the ad. Their ads show up on almost all ebay 3d printer searches for cheap prices but when you add shipping there is no deal whatsoever.

The customer service rep would do nothing to honor the ad.And my only recourse is to go to review sites and let them know so others don't have the same problem.

Review about: A8 Prusa I3 Diy Printer Kit.

I liked: Price.

I didn't like: Inadequate issue resolution, Shipping, Horrible customer service.

Review #825924 is a subjective opinion of a user.

1.0
Staff
Exchange, Refund and Cancellation Policy
Customer service
Discounts and Special Offers
PRODUCT OR SERVICE Delivery Service
Reason of Review / Monetary Loss Pricing issue / $60
Preferred solution Price reduction

Had an Experience with Gearbest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1142644
Dear customer,
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Delivery cost depends on the shipping method that is selected and weight along with the shipping time and the destination country. For more information about shipping http://www.gearbest.com/about/shipping-methods.html. Could you please give us your order number here? We wish to follow your issue and check it for you.You can send emails support.gearbest.com with the title "pissedconsumer+your order number+forwarding this email to complaint group".
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards. Gearbest.com

You May Also Like

"I ordered the Ilife A4 vacuum. It said free shipping.. I paid extra for insurance. I got an email stating that due to the status of the item, they need..." Read more
"I placed an order for a mobile phone (Doogee Y6 Max 3D) after a really ok first time China phone buying experience with dealextreme.com. The worst thing they did was..." Read more
"Hi hi! GearBest, this is really the best store. great prices, you can bargain, in Ukraine we deliver new mail directly to your home!!! it is very convenient! delivery is..." Read more
"I will give my opinion of the last purchase I made in this store Buy 2 phones the 2 are original. Buy them at an excellent price with a promotion...." Read more
"YELP INC *** OF THE EARTH owner of yelp CEO: Jeremy Stoppelman this guy has to be taught a lesson to get his advertising personnel not to review business if..." Read more
"I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part...." Read more
"I order an fitness waterproof smart bluetooth band remote camera sleep monitor black color. And when i get my item and open it at LBC palompon, Leyte office, I found..." Read more
""Hello reviewers, I have read that tidebuy is a scam. However, I did not believe that. I thought that is just some **** off customers. Believe what? Here is my..." Read more