Rock Hall, Maryland
Not resolved
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
1 comment

They advertise free shipping on ebay but when you click the ad they add $60 minimum for shipping. SCAM.

DO NOT BUY FROM THEM. I contacted customer service and they say that it's because it is 10kg and they will not honor their own ad and won't change the ad. Their ads show up on almost all ebay 3d printer searches for cheap prices but when you add shipping there is no deal whatsoever.

The customer service rep would do nothing to honor the ad. And my only recourse is to go to review sites and let them know so others don't have the same problem.

This person wrote the review because of pricing issue at Gearbest and attached a photo. Reviewer claimed that he or she lost $60 and wants Gearbest to issue a partial refund.

The most disappointing in user's experience was inadequate issue resolution, shipping and horrible customer service. Author liked the most price. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Gearbest and delivery service for you to read. This information may help you with your purchase decision.

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Dear customer,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

Delivery cost depends on the shipping method that is selected and weight along with the shipping time and the destination country. For more information about shipping Could you please give us your order number here? We wish to follow your issue and check it for you.You can send emails with the title "pissedconsumer+your order number+forwarding this email to complaint group".

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best Regards.

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