Cremorne,New South Wales
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6 comments

I purchased a redmi note 2, mobile phone from gearbest few month ago, has issues with the phone camera, and can't attach photos to emails, messaging, and web pages, the screen shut down while using, (battery are fully charged.) Could be softwear or programing issues on the phone.

Customer service are poor, no respons to email or complain,

Another occasion I purchased a cover for this phone, they send the wrong item, it doesn't fit.

Even there web pages, the live chat never work or respond to customers, the login page has problems to login, ask to reset password many times still not working, I give up on this site.

Product or Service Mentioned: Xiaomi Redmi Note 2 Cell Phone.

Reason of review: Poor customer service.

I didn't like: Very worst customer service.

Company wrote 0 private or public responses to the review from Jul 17, 2016.
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Gearbest
#1210968

Hi irene ,

Thanks for your feedback.

We’re sorry you’ve had this experience.

To reach our customer support, please click this link if you'd like to talk about the specifics ofyour situation:http://www.gearbest.com/about/warranty-and-return.html.

Could you please check your hotmail and give us a reply?

Looking forward to hearing from you. Gearbest.com

Anonymous
Waverton, New South Wales, Australia #1208174

Invoice ID. W1603220153173490

Transaction ID.

7KU418177P291230N

1, The battery also didn't last for what it was when I first received the phone.

2, I use 2 sim card, I tick on only one sim for Internet data, but end up used up both sims data at the same time, it costly.

Phone shut down often.

Regards Irene

Anonymous
Waverton, New South Wales, Australia #1208173

I didn't see this message until now, it will be appreciated if you can email:- though747@gmail.com

As well as here .

Regards

Irene

Anonymous
Waverton, New South Wales, Australia #1208172

Invoice ID. W1603220153173490

Transaction ID. 7KU418177P291230N

Anonymous
Waverton, New South Wales, Australia #1208171

This company never respond to customer emails

Gearbest
#1186954

Dear irena2016,

Thank you for recent comments. We are sorry to hear this.

Could you please give us your order number here?

Or please kindly send emails to support@gearbest.com with the title "pissedconsumer complain+Gearbest - After sale customer service" with your order number? We wish to follow your issue and check it for you.

Please rest assured we will resolve it to your satisfaction.

Thank you so much again for bringing the issue to our attention.

Best Regards,

Gearbest.com

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