Update by user Oct 12, 2017
They figured $20 credit to my "Gearbest Wallet" was enough to resolve the issue.
Original review posted by user Jul 26, 2017
I EVEN TRIED THE NICE GUY ROUTINE THEY EVEN LIST IT AS IN STILL IN STOCK!! logo Support Center Knowledgebase and Support Center NOTICE KNOWLEDGEBASE TICKETS ABOUT US Home > Check my tickets > View Details Ticket:T170722025 Order Number:W17071912150678 Message Type:What is my order status?
( Not dispatched only) Subject:product shipment Message: Ticket Status:Processing Full Name:Lewis Gearbest Customer Support At 07/22/2017 04:49:34 CST Dear Lewis, Thank you for contacting Gearbest about your order. We are in the business of processing your order now. However, please note the item below is currently back ordered. 214530905*2,Original dys 1735 Five-blade ABS Propeller 4pcs 217528701*1,Leader - 120 120mm FPV Racing Drone - PNP In this case we can offer you 3 options: Option 1: Wait a little longer.
We expect to ship the item on Aug.5-Aug.10. Once we ship it we will send you an email with the delivery information. Option 2: Exchange for another item of your choice. We have many great products to choose from and are confident you will be able to find a replacement.
Please send us the link of the product you would like to choose instead and we will update your order for you. If there is any price difference with the original item, we will either refund it to you on your Wallet as store credit or send you an invoice to cover the difference. To ensure you will receive your goods as soon as possible, we recommend you choose a product that ships out on today's date. Option 3: Cancel and refund.
We can refund you 112.93 USD to your Wallet and reward you with extra points (You will receive 2 points for every 1 USD. e.g. 1 USD=2 points, 3 USD=6 points etc.). This amount can be used for your future orders.
Refunds to your online Wallet can be completed within 24 hours. To know more about your Wallet click here: http://www.gearbest.com/about/gb-wallet.html Please let us know which option you would like to choose. Thank you for your understanding. Best regards, Sally Gearbest Customer Service http://www.gearbest.com/ Lewis At 07/22/2017 09:07:45 CST refund it to my walllet.
this feels like bait and witch. please dont list products you dont have. this really sucks becuase i only had enough for what i got. this ruins everything.
i needed a 120mm or larger racing/freestyle quad that wasnt a piece of ***. i already bought batteries for that drone and barely any flying season left. Lewis At 07/22/2017 09:10:56 CST send me the products that are instock and refund the $112.93 to my wallet i meant bait and switch. it feels like bait and switch Lewis At 07/22/2017 09:28:06 CST as of this moment you still have the Leader - 120 120mm FPV Racing Drone - PNP - BLACK still listed as in stock????
Lewis At 07/22/2017 10:10:26 CST If you know of any other fpv racing drones with OSD and brushless motors within that same price range do you have any suggestions? Lewis At 07/22/2017 10:15:07 CST For that drone Lewis At 07/23/2017 03:57:01 CST I understand being out of stock, and other mistakes do happen sometimes but this? you are still listing the product and it has a delivery date that isn't when you told me you would restock. it is earlier than you claimed to be able to restock.
That would be lying to your customers. ones that listen to your youtube reviewers. i was hoping that you still had it in stock and were making a mistake but please fix this listing while i find something else. i can only tell the public the truth and i would like to flip this into a good experience.
I want to tell and show your customers good things. despite any bad tickets i have had i have never had to say a negative thing about Gearbest to the public. you have always had a good, and timely fix for the problem leaving me with nothing but good service and product reviews. i hope to be able to maintain your good image.
Thankyou. Here is a link to the product with a shipped by date of Dispatch: Dispatch: Ships between Jul 26 - Jul 29 file:///C:/Users/admin/Documents/gearbest/Leader%20-%20120%20120mm%20FPV%20Racing%20Drone%20-%20PNP%20-$108.99%20Online%20Shopping_%20GearBest.com..html i will find a different product, let you know what the product is and pay the difference if there is one. I will gladly accept the Gearbest points you have offered. they will be helpful in purchasing my current and or (if all goes will with this issue) future products.
lets try to sort this out together. sorry if i had a negative attitude in the previous ticket responses. I made sure i was much calmer before this response Gearbest Customer Support At 07/23/2017 03:35:53 CST Dear Lewis, Thanks for contacting Gearbest. Firstly we need to explain that the stock and availability shown on this site is for your reference only.
While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received. Check Terms and Conditions from http://www.gearbest.com/about/terms-and-conditions.html Secondly, we can't confirm your final decision about item, please explain it in details and give us accurate reply what you need to do. Thanks for your patience and support. Best regards Sally Gearbest Customer Service http://www.gearbest.com/ Lewis At 07/23/2017 06:48:45 CST Sorry about all that confusion.
Like i said, that was my mistake for getting irate. I assume all of your "Fullspeed" brand of products are going out of stock or already gone so I was going to find another product quickly and post the link here in the ticket area to replace the products that are on backorder.Then we can sort out the difference in price and i can give you and hopefully the product as well a glowing review as always. I understand things can go wrong with updating stock in such a large warehouse.It's a shame I was really hoping that "Fullspeed" product line was gonna make it, but so many of these newer stores can't keep up with the demand like you guys do. I will post a product link here as soon as i can then we can sort out any cost differences.
question. not to be greedy but was that offer of Gearbest points on the dollar just if the money went into my gearbest wallet? I still don't quite know how your point system works. If i got them for the exchange (just for the $112.00) I would probably just blow through them now and just get more stuff.
I will do the best on my end to end this well and quickly. Then my ghost writer can say how well customer service has responded even when I had acted like an ***! As I always say "Never review as who you are. The people never forget what you do and you always need a way out.." Sorry for my previous behavior.
I see you already changed the shipping time on the item that had been out of stock. That's quick customer service and care for the rest of your customers as well. Im looking at some of the "USUAV" micro drones as they have no reviews of any type online or Youtube. (!!!I WILL POST A NEW PRODUCT HERE IN THE NEXT 24 HOURS AND THEN WE CAN MANAGE THE DIFFERENCE IN COST!!!) The rest of my shipment can be held till i decide if you would like.
My apologies, and thank you again for your time. Have a good weekend. Gearbest Customer Support At 07/24/2017 11:47:01 CST Dear Lewis, Thank you for contacting Gearbest about your order. Please send us the URL of the product you would like to choose instead.
If there is any price difference with the original item, we will either refund it to you on your wallet or send you an invoice to pay for it. We look forward to hearing from you and will do our very best to assist you. Thank you for your understanding. Best Regards Sally Gearbest Customer Service http://www.gearbest.com/ Lewis At 07/24/2017 04:20:58 CST http://www.gearbest.com/brushless-fpv-racer/pp_673988.html This is the item i would like to choose instead.
I am very excited about this product!! I think it will be great!! there are 3 other items i would like to get as well and seeing as how my other items have promptly shipped ( thank you ) and i have a price difference to pay already I wanted to know if should post them in here as well and then you can just give me one total? Lewis At 07/24/2017 04:24:28 CST The other three items i wanted to know about posting here for one total invoice for are rc propellers for this drone and 2 more batteries for this drone as well Lewis At 07/24/2017 05:50:06 CST I actually found more things I want to get with this drone than just 3.
I have them all in my cart right now. but http://www.gearbest.com/brushless-fpv-racer/pp_673988.html is definitly the item I choose instead ofthe out of stock drone I wish I saw this one 1st Please let me know what to do and how you want to handle the checkout for the price difference in the replacement item and what I have in my cart right now. have a great day!! Lewis At 07/25/2017 11:26:52 CST http://www.gearbest.com/brushless-fpv-racer/pp_673988.html Lewis At 07/25/2017 11:28:18 CST Im very sorry if im doing this wrong I hope I did It right.
Lewis At 07/25/2017 11:52:19 CST i have another choice on backup just incase this one isn't in stock, but I really really hope that it is. I really like it and would love to show everyone all about its good stuff! I know the secret to all these "brownouts isn't the fault of all these mini drones like all these guys are saying!! They just have to use a higher C rating battery!!
All these mods to use xt30 instead of jst plugs isn't needed! That also means more battery sales for you guys in the over all picture for you guys lol I'm going to let everyone know how to solve the "brownouts" Gearbest Customer Support At 07/25/2017 01:55:54 CST Dear Lewis, Thank you for contacting Gearbest about your order. We have checked the stock of this new item is also not available to ship. You can choose another item you would like.
If there is any price difference with the original item, we will either refund it to you on your wallet or send you an invoice to pay for it. If you do not want to do this, we can help you to cancel this order. We look forward to hearing from you. Best Regards Sally Gearbest Customer Service http://www.gearbest.com/ Lewis At 07/25/2017 05:39:47 CST http://www.gearbest.com/brushless-fpv-racer/pp_629367.html how about this one?
Lewis At 07/25/2017 06:18:58 CST Not to be greedy but i sure wouldn't mind some extra Gearbest points for all the hassle we had please. I'm just gonna spend them to help me get parts for this drone anyway (Arfun 95 pro) like more propellers A frame. Definitely some batteries with a high C rating so i can show the public they are WRONG about blaming your mico drines for having "brown outs". Also known as the flip of death.
do you mind doing some extra points. I think my points got screwed up doin the purchase like this anyway. Not sure but I was just asking because of the problems we ran into Lewis At 07/26/2017 05:08:47 CST http://www.gearbest.com/brushless-fpv-racer/pp_629367.html Lewis At 07/26/2017 01:04:46 CST Do you have that available? Gearbest Customer Support At 07/26/2017 02:19:46 CST Dear Lewis, Thank you very much for your order with Gearbest.
I have checked the stock availability and I'm pleased to inform you that the item(212642201) is in stock. Please confirm whether we can change it for you. We are looking forward to hearing from you. Thank you for your patience and kind support.
Best Regards Sally Gearbest Customer Service http://www.gearbest.com/ Lewis At 07/26/2017 02:21:33 CST http://www.gearbest.com/brushless-fpv-racer/pp_629368.html sorry I meant to post this one. The FrSky BnF version I would like this if you have it in stock. It's difficult to keep doing this as when it is !2:00 pm there. It is 12:00 am here.
Not to complain. It's just the truth. Lewis At 07/26/2017 02:31:19 CST Sorry about that Sally. May i get the the FrSky BnF version http://www.gearbest.com/brushless-fpv-racer/pp_629368.html Lewis At 07/26/2017 02:32:34 CST I'm afraid i dont know how to check by item number Lewis At 07/26/2017 02:38:12 CST I found out how to check the item number.
I would not like that one. I would like the FrSky BnF http://www.gearbest.com/brushless-fpv-racer/pp_629368.html Sorry once again Sally. my mistake. I promise the reviews for customer service will be glowing!!
Lewis At 07/26/2017 02:58:39 CST http://www.gearbest.com/brushless-fpv-racer/pp_629368.html You can go ahead and just switch the order to this one then let me know please you don't have to ask if i would like to switch the order. i would. i would just like to know what all happens, how we ship, manage price difference and Gearbest points Lewis At 07/26/2017 03:17:08 CST LOL the rest of my order is going to be here before the item gets here. I'm going to post the just the URL in the next message in case it has to be that way Lewis Searfoss At 07/26/2017 03:22:32 CST http://www.gearbest.com/brushless-fpv-racer/pp_629368.html Lewis At 07/26/2017 05:43:19 CST This is all taking a crazy long, long time even if I did make 1 mistake with the url post this order was from the 19th.
I'm pretty sure the rest of the order is going to be delivered tomorrow. I stay up all night trying to work this out and I here maybe 1 thing each night from you guys. 12 hour difference here. time is money.
Come on. I'm doing the Best I can. Why don't you join me in that please. Sure i want to give you a great review and tell every good things, about I'm not going to lie so i can do it.
When someone asks how long till the problem no one told me was there without me asking. (I was just waiting for things to ship and everyone else I ordered from already gave me shipping info and nothing from you guys about things being out of stock until i asked) what can i do but say at least a week so far. how can i give stars without lying? http://www.gearbest.com/brushless-fpv-racer/pp_629368.html please.
and some points would be just simply appropriate. Leave a reply Full Name: Lewis * Reply: * Attachment 1(optional): + If you would like to show us some files, please upload them here. Each file must be below 5MB. The following file formats are supported: gif, jpg, jpeg, png, bmp, txt, pdf, ppt, doc, xls, xlsx, docx Choose File Submit Close this question If the problem is solved, please kindly close this ticket and rate our service.
If your issue is still not solved yet, please leave your ticket open and kindly wait for our reply. Please do not submit multiple tickets about the same issue,it may delay our reply. For new question, please submit a new ticket ( one topic = one ticket). Thank you for your understanding and patience.
We will do our best to serve you. Close&Rating Note: You will not be able to leave a reply to this issue if this question is closed.
Review about: Gearbest Shipping Service.
Reason of review: BAiT AND SWITCH.
Monetary Loss: $109.
Preferred solution: Deliver product or service ordered.