Beware Gearbest
Beware Gearbest.com. This is their reply when I tried to get a replacement keyboard that arrived with a malfunctioning O key: We would like to extend our apologies for this inconvenience.
Kindly refer to our warranty policy here:www.gearbest. com/about/warranty-and-return.html and terms and conditions from gearbest. com/about/terms-and-conditions.html Please review our possible solutions: 1)Keep the item and accept a partial refund to your GB Wallet (credit) In this case, you can keep the item and do not need to return it to us for this time. If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.
We can offer refund 10USD to your GB wallet and reward you with extra points(e.g. If your refund is 1USD = 2 points ,3USD =3*2 points => get 6 points etc). This amount can be used for your future orders. Learn more about wallet benefits : /www.gearbest.
com/m-article.htm?id=111 www.gearbest. com/about/faq.html Learn more about points from www.gearbest. com/about/about-points.html 2)Keep the item and accept a partial refund to your payment account We can refund 10USD to your original payment account. Please note: - For PayPal account refund may take 48 hours to process and appear in your paypal account.
The exact length of time is dependent on your card issuing bank. 3)Resend the same item with a partial payment We kindly ask you to pay 20USD for the reshipping and handling fee. If you choose this option, we will send you an invoice to process this payment.
You will receive the item 10 to 25 business days after the dispatch date. Please reconfirm your address as follows: Consignee name: Detailed address: City: State: Zip code: Country: Phone number:
Reason of review: Warranty issue.
Monetary Loss: $34.
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Comments
Please avoid publishing any personal information and promotional content
Dear Customer,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
Could you please email to support@***.com with the title pissedconsumer complaint from review ID 107**** "?
We look forward to hearing from you soon,
Best regards, Gearbest Customer Service Center
Unacceptable. If you continue to treat customers like this you will soon fail. I plan to continue to warn people about your company.