Gearbest - Broken item, customer service is a joke!

550 of 899 Gearbest reviews

Bought a remote control boat.It showed up with a broken battery charger, and a leaky speed controller in the boat.

Submitted a warranty/return ticket. They responded asking for photos, so I took the pics and sent them. From there on out it was nothing but a time wasting cat and mouse game, complete with bot responses such as "the ticket has been deleted and others.

I also suspect most of the perfect looking reviews about them are fake.I will never shop there again.

This review is a subjective opinion of a user.
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Reason of review:
Bad quality
Product or service
Fei Lun Ft012 Rc Boat
Review category
Gadgets and Accessories
review #784618
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Had the same issue 0 Yes 0
550 of 899 Gearbest reviews

Nov 10, 2016 #1238889

Dear customer,
Thank you for your important feedback and for letting us about your experience with us.
All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
For your issue, we will check it for you. Please indicate your order number to our support center.
Best regards,
Gearbest Customer Service Center

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