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this was their response "Dear dennis ,

Thank you very much for placing your order with us.

We suggest;

1 the frequency of remote control is shift error, you need to change the frequency of the file;

2 remote control transmitter is wrong, you need to replace the remote control operation;

3 you need to replace the receiving board.

Could you please check our warranty policy? http://www.gearbest.com/about/warranty-and-return.html

Best Wishes for 2016

Cecilia

Gearbest customer service

http://www.gearbest.com/"

yhis is after i explained to them . ESC is faulty. you tube showed many others with the same issue. i swapped the esc with one of the others (quadcopters have 4) and the fault moved. i swapped it back and the fault moved again. DO NOT USE GEARBEST. Hobbyking sell the same quadcopter for a similar price as a Quanam novo and if i had brought it from them i would have my warranty dealt with honestly.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss damaged or defective of cheerson cx-20 auto pathfinder gps rc quadcopter. Gearbest needs to read this review and look into the issue (if any) according to poster's claims.

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Gearbest
#1157144

Dear customer,

Thank you for notifying us of your complaint.We are sorry for any inconvenience that may have caused in this issue.

For the quality issue, we have detail warranty and return policy.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.

Could you please give us your order number here?We will follow your issue and resolve it to your satisfaction.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

Best Regards,

Gearbest.com

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