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They sent me a parcel and when it disappeared on the tracking device they told me I had to wait. After 20 complains they reimbursed me 40$ from my 200$ and told me I had to wait 2 months to get the rest of my money but when the delay was over they told me I would get...
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1.0
#1112365
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Ordered the Lenovo P2 phone from Gearbest as it looked like a good deal. The package was delivered slit open and re-taped together with the phone missing from the box. It did not help that they had “Mobile phones” clearly written on the package under my address. I...
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1.0
Cheshunt, England
#1112221
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I bought android boxes on the 9th september and by the 5th of october i found out that the items had'nt even been shipped even though i picked the fastest shipper available. When i asked for refund herd nothing back so luckily i got refund through paypal.
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Anonymous
Brian

Did that happen to be a Xiaomi mi note 2 order? Many others are waiting for their shipment on that model, similar issues that you describe. I will be cancelling my order if ...

1.0
Cheshunt, England
#1111299
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Gearbest - They never had the items I ordered in stock

Gearbest
#1098412
1.0
Details
They never had the items I ordered in stock They never had the items I ordered in stock and waited 3 day to inform me, but the kicker is as per the manufacturer they never had these items in inventory. BUYER BEWARE THEY ARE NOT TRUST WORTHY !!!! {{Redacted}}
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Customer service
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Diversity of Products or Services
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Price Affordability
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Gearbest - Horrible service

Gearbest
#1091909
1.6
Details
Bought Mijia IP camera from this site. Does not work. Unable to activate. Write to customer service. They asked me a series of questions that i replied to. I was told i would get an answer in 2 days. 7 days later, i get to response. Terrible service.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
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Gearbest - Where is my merchandise, yuou took my cash and never shipped

Gearbest
#1089791
Dont do business with gearbest, i ordered product they took my money and never shipped Thieves
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Gearbest - Gordon Ge
Gearbest - Gordon Ge
Gearbest - Gordon Ge
1/3

Gearbest - Gordon Ge

Gearbest
#1084396
1.0
Details
W1704252056305929 The company can not return our money due to return no use parts. It's pass one month. Email and phone them, still no effective response and solve problem Never buy the company services
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Customer service
Diversity of Products or Services
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I order 4 items. The heart rate monitor was shipped repeatedly. Of course that is the one I did not receive. I try to track it which state that it was in another province. I message them there response was " oh that's unfortunate" leaves me wondering what that meant....
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1.0
#1109958
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I became a Gearbest customer half a year ago. Since April 2017 I have purchased in this store xiaomi tablet, redmi phone and many other useful things. Generally, based on my experience I can certainly say that Gearbset is quite a good store. My phone was sent by...
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5.0
#1109927
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Please don't trust gearbest, I ordered a watch on 4 September 2017 with priority mail (I paid extra for faster shipping). As of today (1 October 2017) after fourth contact with their customer care they're asking me to wait another month for the item to be shipped as...
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Anonymous
Anonymous

I too have similar experience from them...

2.3
I didn't like
  • Processing of orders non existent
  • Shipping is very slow
#1108978
Reply to reviews
I baught a android box from GEARBEST this is my seconde experience with them Tha box start freezing the 1st week and then the problems start i contact them to resolve the problem they gave few stupid steps to do like watch if the cables are weell connected i verified...
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1.0
I didn't like
  • Profesional in stealing
#1108945
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This is and will be my first/last purchase through Gearbest. Ordered my product due to the site saying the item was in stock (Last One .. after order, site says out of stock). When asking after 5 working days why the product was still processing, I was instructed that...
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3.0
I didn't like
  • False advertising about stock
#1108795
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Gearbest - Thieves
Gearbest - Thieves
My postmen delivered an empty box instead of a phone and your crazy customer officier tells me I can have 8USD while your terms and conditions guarantee an exchange or a reimbursment un case of problem with the delivery. Will you reimburse me or do I have to complain...
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C-greg
C-greg

Hi,I hope you managed to solve your problem with their poor customer service.Do it and your PayPal account will be suspended for all the Chinese web sites from their holding s...

1.7
#1107948
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Gearbest - Changed price - have to pay more than advertised
Gearbest - Changed price - have to pay more than advertised
I bought a smartwatch. It was advertised as RM68.28. shipping is RM14. When in the payment page, I selected to use my GB wallet, which RM79, click to use GB points which I have about RM13. And entered code for 15% discount. After selecting all the 3 modes of payment. I...
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#1107406
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