Contact Information

Gearbest Phone Numbers

Toll-Free Number:

  • (855) 666-1888
  • (855) 666-1888
  • (347) 767-3793
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Currently you can call only US numbers.

Gearbest Email:

Other Info:

Mon.- Fri. from 8:30 to 16:30 GMT + 08:00)

Help in Social Networks:

Summary of Gearbest Customer Service Calls

3416 TOTAL
00:56 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Gearbest to Ask about:

Shipping and Delivery Question:

  • “Non delivery”
  • “My order still hasnt been shipped”
  • “Want to know where my order is at i dont have a tracking number” , Review # 1682735

Refund Question:

  • “Refund Order”
  • “About my refund”
  • “Refund money”

Request for Information Question:

  • “About an item purchased in their shop”
  • “To check on my order”
  • “My order”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Gmail activation”
  • “Order cancellation”

Payments and Charges Question:

  • “Payment issues” , Review # 1707636
  • “Weong charges”
  • “Payment fraud” , Review # 1632898

Account Question:

  • “Account login”
  • “Account email is wrong, Cant correspond”
  • “My wallet balance”

Product/ Service Question:

  • “I need buy any product imidiently”
  • “Broken item”
  • “I had an order and i never received it”

Return/ Replace Question:

  • “I need to return item”
  • “My order is returned to shipper”
  • “To return the product”

Staff Question:

  • “Worst service ever”
  • “Poor costumer service”
  • “The phone I bought won't work with my mobile service provider.”

Website/ Application Question:

  • “Enquiry this website before the first time order”
  • “Enquiry this website”
  • “My order on the website says it was cancelled, but I pulled it up again and it showed as being processed.”

Cards Question:

  • “Phone not working today with USA SIM card”
  • “My card is not work on your gear best website why”
  • “I want to notife that my credit card was cloned” , Review # 1276422

Other Question:

  • “Help me order”
  • “Information”
  • “My order information”

Gearbest Rating Stats

3.3 out of 5 stars
based on 2612 reviews
See all 3472 reviews

Rating trend


Gearbest Return Policy
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Gearbest Delivery Policy
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Gearbest Warranty
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Gearbest Terms of Service
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Gearbest Privacy Policy
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Gearbest FAQ
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Top Gearbest Services

Shipping Service, Customer Care, Repair

Top Gearbest Products

Website, Marketplace, Account

Gearbest Pros and Cons

Pros: Prices, Price, Customer service, Fast shipping, Quality

Cons: Horrible customer service, Customer service, Slow shipping, Shipping time, Given the run-around


GearBest is a large online retailer of electronics. The company was founded in September 2013. It is headquartered in Shenzen, China. GearBest offers a wide range of cell phones, tablet PCs, audio & video equipment, car electronics, and radio control gadgets. There is a large stock of mobile phone accessories. The company also offers LED Light & Flashlights, men’s clothing, home & garden tools, and sports equipment. GearBest provides buyers with 45 day money back guarantee. The company offers the following payment options: Visa, MasterCard, American Express, Discover, and Western Union. Customer service is available by live chat 24 hours a day, 7 days a week.

Gearbest reviews and complaints

Gearbest is ranked 33 out of 1191 in Gadgets and Accessories category

Area Served

Europe, Worldwide, Asia, Australia, Canada, Other, UK, USA

Payment Methods


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Number of Calls

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