Gearbest Phone Numbers and Emails

Toll-Free Number:

  • (855) 666-1888

Customer Service:

  • (347) 767-3793
  • (360) 824-5022

Gearbest Emails:

Customer Service

Gearbest Contact Information

Gearbest Website:

Gearbest Help Center:

Corporate Office Address:
84 Granite Avenue, 2FL
Staten Island, New York 10303
United States

Gearbest Rating Based on 2.7K Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services

Rating stats

Rating trend

Summary of Gearbest Customer Service Calls

00:54 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gearbest Customer Service?

Shipping and Delivery Question:

  • “My order still hasnt been shipped”
  • “Order not received”
  • “I received the wrong item.”

Request for Information Question:

  • “How to change language from Chinese to english”
  • “Order information”
  • “I want to check on a order”

Product/ Service Question:

  • “Broken item”
  • “I had an order and i never received it”
  • “Have emailed about broken product”

Refund Question:

  • “Refund money”
  • “Refund my money”
  • “I m not getting my refund back”

Activation/ Cancellation Question:

  • “Said my order was canceled”
  • “Cancel order”
  • “What are cancellation”

Return/ Replace Question:

  • “To return my phone because my phone carrier will not support it and wont give me 5g network”
  • “Returns”
  • “Returned goods”

Account Question:

  • “Account”
  • “Account activation”
  • “I can't log in to Gearbest, I have purchased the item it's been long time I contact seller no response pls jel or refund my money pls to original payment ty”

Payments and Charges Question:

  • “Fraudulent charges”
  • “Payment”
  • “Charge on my statement”

Staff Question:

  • “Service complaint”
  • “I am not satisfied this service”
  • “Worst service ever”

Website/ Application Question:

  • “Enquiry this website before the first time order”
  • “Cant purchase on your site requesting 9 digit postal code only have 7 digit code also wont let me enter city name dublin not in menu”
  • “Enquiry this website”

Cards Question:

  • “Because I ordered something and the $100.00 was taken from my card but gearbest says they have no history of an active order from me”
  • “My card is not work on your gear best website why”
  • “I want to notife that my credit card was cloned”

Other Question:

  • “I can not complete my order”
  • “Gearbest customer and support no and support no customer and support no and support no and support no”
  • “Info about where my parcel is”


Gearbest Return Policy
To read more:
Gearbest Delivery Policy
To read more:
Gearbest Warranty
To read more:
Gearbest Terms of Service
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Gearbest Privacy Policy
To read more:
Gearbest FAQ
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Top Gearbest Services

Shipping Service, Customer Care, Repair

Top Gearbest Products

Website, Marketplace, Account

Gearbest Pros and Cons

Pros: Prices, Price, Customer service, Fast shipping, Quality

Cons: Poor customer service, Being cheated, Customer care, Slow shipping, Shipping time

Related Companies

Shenzhen Globalegrow Ecommerce, DressLily, Rosegal, Tidebuy, Zaful


GearBest is a large online retailer of electronics. The company was founded in September 2013. It is headquartered in Shenzen, China. GearBest offers a wide range of cell phones, tablet PCs, audio & video equipment, car electronics, and radio control gadgets. There is a large stock of mobile phone accessories. The company also offers LED Light & Flashlights, men’s clothing, home & garden tools, and sports equipment. GearBest provides buyers with 45 day money back guarantee. The company offers the following payment options: Visa, MasterCard, American Express, Discover, and Western Union. Customer service is available by live chat 24 hours a day, 7 days a week.

Gearbest reviews and complaints

Gearbest is ranked 33 out of 852 in Gadgets and Accessories category

Area Served

Europe, Worldwide, Asia, Australia, Canada, Other, UK, USA

Payment Methods


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