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Summary of Gearbest Customer Service Calls

1324 TOTAL CALLS
64% SUCCESSFUL CONNECTIONS
00:54 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Gearbest to Ask about:

Shipping and Delivery:

  • “Order not yet shipped”
  • “Tracker says been delivered but has not”
  • “I mistakenly tape delivered button”

Refund:

  • “Refund issue”
  • “Refund order money”
  • “Order refunded”

Request for Information:

  • “1 -How to make payment of product 2- Their is optuin if making payment after dilevery”
  • “Have a question”
  • “Check my order status”

Product/ Service:

  • “They took my money from me they didn't send me another one all they do is say send me pictures send me pictures we gave the details of everything that happened it doesn't work. But send me pictures how you going to see if it works to buy a picture”
  • “I had an order and i never received it paid for wowoto t8e”
  • “The product issues”

Payments and Charges:

  • “Payment error”
  • “Apply coupon”
  • “Payment”

Activation/ Cancellation:

  • “Cancel an order”
  • “Order cancelling and please refund amount”
  • “Cancel command”

Return/ Replace:

  • “Returns”
  • “Returned goods”
  • “I need to return item”

Staff:

  • “Worst service ever”
  • “My meiigoo note 8 was not ULOCKED cant get service.”
  • “Poor mail service”

Cards:

  • “I want to notife that my credit card was cloned”

Website/ Application:

  • “My order on the website says it was cancelled, but I pulled it up again and it showed as being processed.”

Other:

  • “To ask about the orders”
  • “I oderd one woodland wallet and I'm also pay 599 and I'm never picks the product”
  • “Price details”

Gearbest Rating Stats

3.3 out of 5 stars
based on 2161 reviews
See all 2751 reviews

Rating stats

  1. 547 reviews
  2. 285 reviews
  3. 164 reviews
  4. 140 reviews
  5. 1025 reviews

About Gearbest

Top 5 Gearbest Products

Website, Marketplace, Account, Rc Quadcopter

Top 5 Likes about Gearbest

Prices, Price, Customer service, Fast shipping, Quality

Top 5 Dislikes about Gearbest

Customer service, Customer service, Given the run-around, Customer care, Being cheated

Summary

GearBest is a large online retailer of electronics. The company was founded in September 2013. It is headquartered in Shenzen, China. GearBest offers a wide range of cell phones, tablet PCs, audio & video equipment, car electronics, and radio control gadgets. There is a large stock of mobile phone accessories. The company also offers LED Light & Flashlights, men’s clothing, home & garden tools, and sports equipment. GearBest provides buyers with 45 day money back guarantee. The company offers the following payment options: Visa, MasterCard, American Express, Discover, and Western Union. Customer service is available by live chat 24 hours a day, 7 days a week.

Gearbest reviews and complaints

Gearbest is ranked 24 out of 853 in Gadgets and Accessories category

Area Served

Europe, Worldwide, Asia

Payment Methods

PayPalVISAMasterCard

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Gearbest Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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