Gearbest Contact Information

Toll-Free Number:

  • (855) 666-1888
  • (855) 666-1888
  • (347) 767-3793

does not support this feature.

Currently you can call only US numbers.

Other Info:

Mon.- Fri. from 8:30 to 16:30 GMT + 08:00)

Social Networks:

Summary of Gearbest Customer Service Calls

1678 TOTAL CALLS
63% SUCCESSFUL CONNECTIONS
01:00 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Gearbest to Ask about:

Shipping and Delivery:

  • “Item was shipped never received”
  • “They haven't shipped my order in 1 month”
  • “Order not delivered”

Refund:

  • “Refund status”
  • “Order not refunded”
  • “My order is refunded but why”

Request for Information:

  • “1 -How to make payment of product 2- Their is optuin if making payment after dilevery”
  • “Have a question”
  • “Check my order status”

Product/ Service:

  • “I had an order and i never received it and they got twice the charge they suppose charge $7.65 they got $15.15 and I call that FRAUD”
  • “They took my money from me they didn't send me another one all they do is say send me pictures send me pictures we gave the details of everything that happened it doesn't work. But send me pictures how you going to see if it works to buy a picture”
  • “I had an order and i never received it paid for wowoto t8e”

Payments and Charges:

  • “Charges”
  • “I an not able to apply the coupon on MI band 3”
  • “Apply coupon”

Activation/ Cancellation:

  • “Cancel”
  • “Cancel an order”
  • “Cancel command”

Return/ Replace:

  • “Return”
  • “Returns”
  • “Returned goods”

Staff:

  • “Worst service ever”
  • “My meiigoo note 8 was not ULOCKED cant get service.”
  • “Poor mail service”

Cards:

  • “I want to notife that my credit card was cloned”

Website/ Application:

  • “My order on the website says it was cancelled, but I pulled it up again and it showed as being processed.”

Other:

  • “Modify my order”
  • “Buy via email”
  • “Shiping purpose”

Gearbest Rating Stats

3.3 out of 5 stars
based on 2249 reviews
See all 2866 reviews reviews

Rating stats

  1. 563 reviews
  2. 295 reviews
  3. 171 reviews
  4. 150 reviews
  5. 1070 reviews

Rating trend

About Gearbest

Top 5 Gearbest Products

Website, Marketplace, Account, Rc Quadcopter, Warranty

Top 5 Likes about Gearbest

Prices, Price, Customer service, Fast shipping, Quality

Top 5 Dislikes about Gearbest

Terrible customer service, Customer service, Slow shipping, Given the run-around, Customer care

Summary

GearBest is a large online retailer of electronics. The company was founded in September 2013. It is headquartered in Shenzen, China. GearBest offers a wide range of cell phones, tablet PCs, audio & video equipment, car electronics, and radio control gadgets. There is a large stock of mobile phone accessories. The company also offers LED Light & Flashlights, men’s clothing, home & garden tools, and sports equipment. GearBest provides buyers with 45 day money back guarantee. The company offers the following payment options: Visa, MasterCard, American Express, Discover, and Western Union. Customer service is available by live chat 24 hours a day, 7 days a week.

Gearbest reviews and complaints

Gearbest is ranked 27 out of 908 in Gadgets and Accessories category

Area Served

Europe, Worldwide, Asia, Australia, Canada, Other, UK, USA

Payment Methods

PayPalVISAMasterCard

Edit Description
Show

Gearbest Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Gearbest to

i
Aliexpress
Aliexpress
1179 reviews
1.8
Compare
Amazon
Amazon
1876 reviews
2.2
Compare
Wish
Wish
5018 reviews
2.2
Compare
Ebay
Ebay
1255 reviews
1.9
Compare
Alibaba
Alibaba
205 reviews
2.1
Compare
Everbuying
Everbuying
375 reviews
3.4
Compare
Show


Report

Products and Services Sold by Gearbest

Write a review
Do you have something to say about Gearbest? What happened? What can we help you with?
Submit review Don't show this popup