Gearbest Contact Information

Toll-Free Number:

  • (855) 666-1888
  • (855) 666-1888
  • (347) 767-3793

does not support this feature.

Currently you can call only US numbers.

Other Info:

Mon.- Fri. from 8:30 to 16:30 GMT + 08:00)

Social Networks:

Summary of Gearbest Customer Service Calls

2486 TOTAL CALLS
56% SUCCESSFUL CONNECTIONS
01:00 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact Gearbest to Ask about:

Shipping and Delivery:

  • “Importing of drone to india in cash on delivery”
  • “I ordered a vape voopoo drag Box from this company and never received it I WANT MY MONEY BACK THE ITEM HASNT RVEN BEEN LOCATED OR DROP SHIPPED” , Review #1450249
  • “Didnt receive packge”

Refund:

  • “Refund status”
  • “Order not refunded”
  • “My order is refunded but why”

Request for Information:

  • “Question about shipping”
  • “Ask question about my order”
  • “How to earn dollars and how to track my order”

Activation/ Cancellation:

  • “I want to cancel a order”
  • “Order cancellation”
  • “I would like to cancel an order that has not been shipped yet”

Account:

  • “Account blocked”
  • “My account blocked”
  • “I am unable to open my account”

Product/ Service:

  • “Got my package and one thing I ordered is broke”
  • “I had an order and i never received it and they got twice the charge they suppose charge $7.65 they got $15.15 and I call that FRAUD”
  • “They took my money from me they didn't send me another one all they do is say send me pictures send me pictures we gave the details of everything that happened it doesn't work. But send me pictures how you going to see if it works to buy a picture”

Return/ Replace:

  • “Needtoreturnorder”
  • “Return”
  • “Returned goods”

Payments and Charges:

  • “Double charged for order”
  • “Charges”
  • “I an not able to apply the coupon on MI band 3”

Staff:

  • “The phone I bought won't work with my mobile service provider.”
  • “Worst service ever”
  • “My meiigoo note 8 was not ULOCKED cant get service.”

Cards:

  • “I want to notife that my credit card was cloned”

Website/ Application:

  • “My order on the website says it was cancelled, but I pulled it up again and it showed as being processed.”

Other:

  • “Sign in issue”
  • “Fraud call”
  • “Wrong address details on order”

Gearbest Rating Stats

3.3 out of 5 stars
based on 2392 reviews
See all 3117 reviews reviews

Rating stats

  1. 606 reviews
  2. 310 reviews
  3. 192 reviews
  4. 161 reviews
  5. 1123 reviews

Rating trend

About Gearbest

Top 5 Gearbest Services

Shipping Service, Customer Care, Repair, Deal, Manager

Top 5 Gearbest Products

Website, Marketplace, Account

Top 5 Likes about Gearbest

Prices, Price, Customer service, Fast shipping, Quality

Top 5 Dislikes about Gearbest

Terrible customer service, Customer service, Slow shipping, Given the run-around, Customer care

Summary

GearBest is a large online retailer of electronics. The company was founded in September 2013. It is headquartered in Shenzen, China. GearBest offers a wide range of cell phones, tablet PCs, audio & video equipment, car electronics, and radio control gadgets. There is a large stock of mobile phone accessories. The company also offers LED Light & Flashlights, men’s clothing, home & garden tools, and sports equipment. GearBest provides buyers with 45 day money back guarantee. The company offers the following payment options: Visa, MasterCard, American Express, Discover, and Western Union. Customer service is available by live chat 24 hours a day, 7 days a week.

Gearbest reviews and complaints

Gearbest is ranked 31 out of 995 in Gadgets and Accessories category

Area Served

Europe, Worldwide, Asia, Australia, Canada, Other, UK, USA

Payment Methods

PayPalVISAMasterCard

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Gearbest Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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