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Summary of Gearbest Customer Service Calls

922 TOTAL CALLS
65% SUCCESSFUL CONNECTIONS
00:48 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Gearbest to Ask about:

Shipping and Delivery:

  • “My product not delivered”
  • “Some delivery issue”
  • “Tracking number does not exist”

Refund:

  • “Refund order money”
  • “Refund”
  • “Order refunded”

Return/ Replace:

  • “Returned goods”
  • “Returns”
  • “I need to return item”

Cancellation:

  • “Order was cancelled”
  • “Cancel my order”
  • “You contiue to cancel my orders...”

Staff:

  • “Worst service ever”
  • “My meiigoo note 8 was not ULOCKED cant get service.”
  • “Poor mail service”

Product/ Service quality:

  • “The product issues”
  • “Product inquirey”
  • “Broken item”

Payments and Charges:

  • “We i try to put a coupon in the promcode box its not there”
  • “Paynents”

Other:

  • “Payment”
  • “Delhivery”
  • “Mi s2 bye”

About Gearbest

Top 5 Gearbest Products

Website, Marketplace, Account, Rc Quadcopter

Top 5 Likes about Gearbest

Prices, Price, Customer service, Fast shipping, Quality

Top 5 Dislikes about Gearbest

Customer service, Given the run-around, Customer service, Customer care, Being cheated

Summary

GearBest is a large online retailer of electronics. The company was founded in September 2013. It is headquartered in Shenzen, China. GearBest offers a wide range of cell phones, tablet PCs, audio & video equipment, car electronics, and radio control gadgets. There is a large stock of mobile phone accessories. The company also offers LED Light & Flashlights, men’s clothing, home & garden tools, and sports equipment. GearBest provides buyers with 45 day money back guarantee. The company offers the following payment options: Visa, MasterCard, American Express, Discover, and Western Union. Customer service is available by live chat 24 hours a day, 7 days a week.

Gearbest reviews and complaints

Gearbest is ranked 23 out of 750 in Gadgets and Accessories category

Area Served

Europe, Worldwide, Asia

Payment Methods

PayPalVISA

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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