100% full Not resolved
2.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Website
1 comment

Update by user Mar 04, 2016

After many tries I was able to submit a support ticket on GearBest's support website and they responded after several days.They recognize that the batteries are defective, and their offered solution is to send the defective batteries back within 45-days (I pay postage) and they will send me replacement batteries or give me store credit.

This is not satisfactory to me since I don’t want to take a chance that I will receive more defective batteries, and store credit is not a refund since they keep my money and all I get is the opportunity to buy more junk from them (they win). Therefore, I will do the following:

1. Replace the connectors myself on the battery that seems to be otherwise ok,

2. Dispose of the battery that is dangerous to charge, keep around, or ship,

3.

Never buy anything from GearBest again, and

4.Continue write bad review about my negative experience on several other websites.

Original review posted by user Feb 26, 2016

I received the two new Floureon 14.8v 5,000mAh LiPo batteries the other day from GearBest.com and they are both defective since one of the cells is swelling slightly and there is a 6mm cut through the silver cell wrapper visible through he clear outer wrapper (see attached photos). The clear outer wrapper is not cut so this is obviously a manufacturing defect. It would be dangerous to charge or return this battery through the mail.

Also, when I tried to charge the second battery, I found that the HXT 4mm connectors on the new batteries don't fit the HXT 4mm connectors on my charger, Watt meter, Y connector, UAV, etc. All of my existing equipment is from different manufacturers, but each of them assembled their HXT 4mm connectors the same way. The pins of the Floureon batteries received from GearBest are inserted into the red plastic connector housing using the wrong polarization. In other words, the pins are on the right wires, but they were inserted into the wrong sides of the red plastic housing so that the battery's HXT connector doesn't fit the HXT connectors on my equipment. Both of the batteries received are the same in this regard.

GearBest's support website isn't working. I've tried to submit support tickets concerning this several times, but each time I received an error msg and no ticket resulted. Their live chat also doesn't work.

This reviewer shared experience about damaged or defective and wants this business to "replace the batteries with batteries that aren't defective, and fix your support ticket system" as the author lost $53. The author is overall dissatisfied with Gearbest and uploaded picture s. The most disappointing about gearbest website from Gearbest was damaged items and useless customer service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Gearbest.

Check out the best and the worst companies in Gadgets and Accessories category for more informed decision or compare Gearbest to other companies on our site.

Had an Experience with Gearbest?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Gearbest
#1231181

Dear customer,

We're extremely grateful for your constructive feedback.

I want to start by apologizing unreservedly to you for what has happened.It is never our intention to upset any customer.

Please kindly note that we offer a 45 days return warranty to return the product for a refund or exchange here http://www.gearbest.com/about/warranty-and-return.html

For your issue, please contact us on our support center here http://www.gearbest.com/about/contact-us.html

Please rest assured that we will resolve it for you.

Thank you for your understanding and support.Gearbest Customer Service

You May Also Like

Gearbest - Avoid if you care about recieving what your ordered Gearbest "I ordered an expensive smartphone and Gear Best shipped it to France in a plastic envelop! No carton box except the smartphone where it is clear the product is a..." Read more Gearbest - Reliable shop Gearbest "I'm shopping with GB for 1 year now. I have bought 20+ products from them and have no serious problems. Shipping to Switzerland takes 2 weeks, they ship usually the..." Read more Gearbest denied to refund 122.3 - four months after the item has been lost. Gearbest "I bought from Gearbest one mobile phone on February 20, 2017, and I paid 122.3 euros via Paypal, along with transport insurance with the carrier PostNL . The phone was..." Read more Buena empresa china GEARBEST Gearbest "GEARBEST es una buen empresa para poder importar cosas a muy bajos precios y *** una excelente calidad, ademas de que enviar por DHL es muy barato y muy rapido,..." Read more Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 - Took almost 3 hours to service a tire. Discount Tire Store Txh56 On 2927 Southwest Fwy 77098 "I arrive at 11:15 AM. They let me know my truck is ready at 1:50 PM and told me I have to pay for a new warranty. They replace the..." Read more VM Innovations - Extremely disappointed!!! VM Innovations "This is a continuation of my disappointment in VMInnovations. I am currently on my 3rd slide one was replaced the other two I purchased. This last one I purchased at..." Read more Pentair master temp 400 pool heater Pentair "I had this Pentair Master Temp 400 model brand new and paid about $3000 thru a pool repair company, it started leaking within few months, I was thinking it maybe..." Read more Procter And Gamble - Car Vent Freshner damaged my Vehicle Procter And Gamble "I just purchased this vehicle on Saturday. Today (Thursday) I put a Febreeze car vent freshener on my front vent at 10:00 am. I got back in my car at..." Read more