New Drone purchased from Gearbest was DOA (dead on arrival). Never got it started, never flew.
On first contact with CS rep, I was offered a $3 credit, on second contact it was upped to $12, and on third contact a ' final offer' of $20 On last contact, I indicated that I wanted a full refund or a new unit that actually worked. I was told to send the unit to Rancho Cucamonga, Ca. A day after I mailed it (at my expense) I was given a completely detailed correct address. I WILL NEVER BUY ANYTHING FROM GEARBEST AGAIN......WATCH OUT FOR ASIAN (particularly CHINESE) mail order companies...TERRIBLE.
!! Now I will have to wait and see if it actually arrives (insured).
Product or Service Mentioned: Rc Quadcopter.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $54.
Preferred solution: Deliver product or service ordered.
I didn't like: Impossible to replace product.