0 comments
100% full Not resolved

My order went through (debit card approved), got verification e-mail then another e-mail asking for visual proof that I am who I claim to be.

I suspect a hidden agenda.Gearbest accepted my payment and I actually signed a Visa verification form which needed a password.

Visa never would have approved the order if none of the shipping and home address information was not correct. Yet, Bestgear singled me out for this egregious verification protocol asking photo of my drivers license. I don't drive because I have a disability that makes driving impossible. A copy of my utility bill which I don't get because I have autopay.

And other forms of visual proof that I am who I say I am. This is entirely egregious. I've never been asked for this extra verification for the the hundreds of items I've bought online from Amazon, Target, Walmart, Best Buy, Apple, etc. This company operates out of China and when I've tried several times to connect via chat I always get a notice "We're too busy to chat right now.

Try again later." The truth is they don't have a chat option.Now they have my money and don't know if I'll ever get it back despite their claims of refunds and guarantees.

Review about: Inflatable Folding Sleeping Lazy Bag For Outdoor Camping.

Review #856212 is a subjective opinion of a user.

2.4
Price Affordability
Exchange, Refund and Cancellation Policy
Customer service
Website
Product or Service Quality
Value for money
Diversity of Products or Services
PRODUCT OR SERVICE Gearbest Customer Care
Reason of Review / Monetary Loss Inappropriate demand or visual proof of my identity. I have Visa Verification Service that won't let a transaction go through unless info provided vendor matches Visa records.Crippled no drivers license.Utilities on autopay-no paper bills. / $200
Preferred solution Full refund

Had an Experience with Gearbest?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like