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Based on my experience, I would advise everyone residing in the US to avoid buying anything from this company.

They offer free shipping on all purchases, but the catch is they do not have a US based warehouse and ship the purchased items from China. I purchased a set of Xiaomi Hybrid Dual Drivers Headphones on November 30, 2015; and on December 1, 2015 received their notice the item had been shipped. In the middle of December, I checked on the status of my order and discovered that, as of December 9, 2015, it was in transit to a DHL eCommerce Distribution Center. (see 1st attachment)

I waited another week, and submitted a support ticket asking the whereabouts of my order. This began an exchange of emails, the contents of which (in particular, their refusal to answer my direct inquiries about the methods of transportation) lead me to conclude that they were shipping the headphones to the US by boat. (see 2nd attachment)

Because they are demanding that I wait until March 2, 1016, before further processing my complaint (which I believe is unreasonable), I would warn anyone against purchasing through their website; and recommend you make sure the company you buy from has a presence in the US.

Reason of review: Problem with delivery.

Monetary Loss: $18.

Preferred solution: Full refund.

Gearbest Cons: Gearbest will not accept responsibility to correct problem, Very worst customer service.

Location: Kent, Washington

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