Update by user Dec 04, 2019
I will continue to make review of this issues every now and then until Gearbest refund my money.
Original review posted by user Dec 04, 2019
ordered from them and they provided fake tracking number. After many calls and email they finally provided the correct tracking info and I found the package shipped to some unknown address and redirected several times finally ending up back with Gearbest.
The item shipped for free, but the company only offered to give back the payment less shipping which cost just a few dollars less than the product, claiming that I had give the incorrect address to ship to. I was able to prove that I did not provide the address they shipped the product to, but than they refused to refund the payment.
After reading many review, which I now wish I had read before making the purchase, I have found that this is normal and there so many many complaints of the same thing with this company. Do not purchase anything from Gearbest it is a scam.
Product or Service Mentioned: Gearbest Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $19899.
Preferred solution: Full refund.
Gearbest Cons: Never issued refund after they got the returns, Anonym support, Unreliable customer support, Give fake tracking info, Give fake shipping insurance.