Not resolved

I purchased a 3D printer from this company. The heat bed was dead on arrival.

It does not heat up at all, the heating element is bad. Gear best support is pathetic and will not honor their products. I was told to send a video of the defective item showing that it does not work. There is no way to show through a video that this heat bed does not work.

It is an part that heats up. Gear best support states they have to verify that it does not heat up and that they can't verify it in the video.

DUHHHHH. They refuse to replace the item/give me a refund...

Product or Service Mentioned: Anet Technology A8 3d Printer.

Reason of review: Poor customer service.

Monetary Loss: $215.

Preferred solution: Deliver product or service ordered.

Gearbest Cons: I did not get refund, No explanations given, Customer service.

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