Not resolved
1.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
1 comment

I ordered a BlueBoo X9 phone capable of taking 2 Sims and paid for it.Took a MONTH to arrive, and despite chasing messages back from their customer services centre - illogical and unhelpful.

Nice looking phone and good feel but functionally .. get something that works as a phone. The phone itself - runs out of charge very quickly - 8 hrs max. Touch screen wont work at less than 15% charge so you cant open to read messages or missed calls.

Wont charge from a car if too low (power requirement exceeds input) Speaker phone - microphone problem - too difficult for people on the other end to hear. BUT most irritating : constantly bombarded with advertising and system error messages that dont fix with re-booting.

Other Android phones dont have the same problem.Ive tried to add comments to the Gearbest site, and shock horror, no way of doing so.

Review about: Bluboo Cell Phone.

Reason of review: multiple: bad quality, bad customer service.... .

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

I liked: Variety and price.

I didn't like: Quality of product, Length of time for delivery, Bad english and logic of customer service.

Had an Experience with Gearbest?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Gearbest
#1320161

Dear Customer,

We are sorry to hear that your product was not as expected.

We offer a detailed description of all our products on the item page.

Customers are also more than welcome to submit a question to our QA team and we will reply via the product Q&A's.

Could you please email to support@gearbest.com with the title “ pissedconsumer complaint from 1029287 ”?

Best regards,

Gearbest Customer Service Center

You May Also Like