Bought a Tetsubin style cast iron teapot... Checked Amazon, Ebay and Alibaba, etc --Gearbest was cheapest place on the internet I could find it.
Saved me over triple from most other places. Days later I found they had an even bigger one I had not seen before.
I contacted customer service via their online live chat option. They were very apologetic ---for MY mistake! They were very fast and prompt, adjusting the order to exchange the teapot and didn't even charge me the additional several dollar difference in cost.
Does take awhile for shipping...
but hey, it's coming from China. Relax. It'll get here.
Very good experience. Unfortunately they do sell a lot of junky stuff too so one has to be patient sifting through it all.
Product or Service Mentioned: Gearbest Customer Care.
Reason of review: Good customer service.
Gearbest Pros: Customer service.
Gearbest Cons: Shippig time.