Victoria, British Columbia
1 comment
Not resolved

I bought $28 worth of product, I paid an extra $10 for shipping.

After I received my shipped product notice the crooked company they use for shipping DHI , told me I owed an additional $19 dollars in fees and customs to continue shipping my product.

This was a false money grab , I have ordered literally thousand so dollars of product from the same area and never had this problem. I complained and all they offered was a 10% credit to be used on the website.

To the shipping cost way more than my product in the end.Never order from Gearbest.

Review about: Drone Lens Filter And Tablet Hood.

I liked: Choices.

I didn't like: Never got a shipping refund.

Review #907108 is a subjective opinion of a user.

2.0
Value for money
Style and Design
Usability
Website
Customer service
Diversity of Products or Services
Staff
Price Affordability
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Product or Service Quality
PRODUCT OR SERVICE
Dhl Delivery Service
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

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Gearbest
#1206086
Dear Customer
Thank you for your feedback.
Please kindly note that this is customer clearance fee and DHL has paid it for you so they charge you the fees.
For the tax and customs, please note our link: http://www.gearbest.com/about/faq.html
For the issue, we have contacted you in our ticket system. Please confirm and give a reply back.
Gearbest.com

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