Gearbest - Failure to cancel order

I requested an order to be canceled before it was shipped.Gearbest can not process a cancellation completely through their website, due, I originally guessed, to faulty webdesign.

I now believe that their site is set up this way on purpose. Instead of processing my cancellation and refunding my money they asked through their ticket system how I would like my refund. Despite a prompt reply on my part, Gearbest decided to wait to reply until after my order shipped. Then they claimed their hands were tied, due to the fact that the order had shipped.

I complained about this because they use USPS shipping, and my apartment accepts all packages for us so I couldn't just refuse the shipment.

Now I have found out that the order was shipped to California, I live in Indiana.

Since I informed Gearbest support of the order being infact shipped to the incorrect address they have failed to answer my ticket, or reply to me in anyway.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Value for money
Product or Service Quality
Discounts and Special Offers
Customer service
Diversity of Products or Services
Price Affordability
Style and Design

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Refund
    • Anything about this company
    • Discounts claimed to be limited time flash sale this was false

Reason of review:
Your cancellation system sucks, your customer service is not helpful in any way whatsoever, and to add insult to injury you shipped my order to the wrong STATE. Despite the correct shipping address being listed on my order.
Preferred solution:
Full refund
Monetary loss:
Review category
Gadgets and Accessories
review #860830

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