Not resolved
1.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
0 comments

I requested an order to be canceled before it was shipped.Gearbest can not process a cancellation completely through their website, due, I originally guessed, to faulty webdesign.

I now believe that their site is set up this way on purpose. Instead of processing my cancellation and refunding my money they asked through their ticket system how I would like my refund. Despite a prompt reply on my part, Gearbest decided to wait to reply until after my order shipped. Then they claimed their hands were tied, due to the fact that the order had shipped.

I complained about this because they use USPS shipping, and my apartment accepts all packages for us so I couldn't just refuse the shipment.

Now I have found out that the order was shipped to California, I live in Indiana.

Since I informed Gearbest support of the order being infact shipped to the incorrect address they have failed to answer my ticket, or reply to me in anyway.

This reviewer shared experience about "your cancellation system sucks, your customer service is not helpful in any way whatsoever, and to add insult to injury you shipped my order to the wrong state. despite the correct shipping address being listed on my order." and wants this business to issue a full refund as the author lost $81. This person is overall dissatisfied with Gearbest and uploaded picture s. The most disappointing about gearbest customer care at Gearbest was customer service, refund and discounts claimed to be limited time flash sale this was false Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Gearbest.

Check out the best and the worst companies in Gadgets and Accessories category for more informed decision or compare Gearbest to other companies on our site.

Had an Experience with Gearbest?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

GearBest Faulty Drone Hubsan X4 H501C Gearbest "I purchased a Drone Hubsan X4 H501C on GearBest, it only lasted 2 flights. The first 2 flights were ok, on the third flight the rear left engine suddenly stops..." Read more Warranty avoidance by gearbest Gearbest "Phone been sent back to Gearbest for warranty repairs. In excellent cosmetic condition. After 2 month Gearbest sent back not my, another used phone in much worse condition, with signs..." Read more Gearbest - Worst people on earth!!! plz ppl don't buy from gear best! they are cheats!!!! Gearbest "i do it again and again just by seeing the prices. but out of the last 10 orders that have made 8 of them they cancelled for all the absurd..." Read more Gearbest - Shop with good discounts. Gearbest "The first time I ordered this store 1 year ago. Since then, I have made about 30 orders. Shop GearBest is constantly happy with discounts and coupons for various products...." Read more Ryan Homes - Residential Street Blockage Ryan Homes "Dan Ryan Builders are absolutely OUTRAGEOUS! So far this week his construction people have blocked our street on Sutherland Drive in Franklinton NC (Olde Liberty SubDivision). Yesterday as I was..." Read more Yelp - Yep Removed my Review twice about bad school Yelp "I left a review about Primerose Friendswood Texas on Yelp. It was about a child that needed reconstructive surgery on her finger and had to be put to sleep for..." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more Superjeweler - 3/4 Halo Ring Superjeweler "I am writing my review on the 3/4 Halo enhanced clarity ring I bought from Superjewler for $899.00 on 8/7/2017. Let me start by saying after reading the reviews I..." Read more