I requested an order to be canceled before it was shipped.Gearbest can not process a cancellation completely through their website, due, I originally guessed, to faulty webdesign.
I now believe that their site is set up this way on purpose. Instead of processing my cancellation and refunding my money they asked through their ticket system how I would like my refund. Despite a prompt reply on my part, Gearbest decided to wait to reply until after my order shipped. Then they claimed their hands were tied, due to the fact that the order had shipped.
I complained about this because they use USPS shipping, and my apartment accepts all packages for us so I couldn't just refuse the shipment.
Now I have found out that the order was shipped to California, I live in Indiana.
Since I informed Gearbest support of the order being infact shipped to the incorrect address they have failed to answer my ticket, or reply to me in anyway.
More Review Details
|Product or Service Quality|
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Style and Design|
|Value for money|
What I liked
What I disliked
- Customer service
- Anything about this company
- Discounts claimed to be limited time flash sale this was false
- Reason of review:
- Your cancellation system sucks, your customer service is not helpful in any way whatsoever, and to add insult to injury you shipped my order to the wrong STATE. Despite the correct shipping address being listed on my order.
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Gearbest Customer Care
- Review category
- Gadgets and Accessories
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Based on my experience, I would advise everyone residing in the US to avoid buying anything from this company. They offer free shipping on all purchases, but the catch is they..."
- "I bought electronic cigarette liquid.Turkish customs sent it back to netherlands post and gearbest.I added to photos.It says undeliverable item.So sent it back. Gearbest lies it is on local post.I..."
- "Hello! I bought a phone, Meizu MX5 on October 11 2015 from www.gearbest.com, with 364 $ shipped from European warehouse. Even I bought it from European warehouse and I am from..."
- "we bought mattress and liv rm furniture. 1st the couch, ordered for a del. date agreed upon, never showed up then they tell me all pieces not in stock. I..."
- "Came here on a rush for my son and said I wouldn't ever come to this one again BC of how dirty it was and now it's even worse then..."
- "July 22, 2015 I ordered for 2 dresses (Order #1507221514042587 ). On the website it showed a nice BLUE dress, so I ordered a Medium size and another red..."
- "I purchased a Marketside organic spring mix salad from Walmart. It was in a clear hard plastic container. It says on the package washed and ready to eat. I opened..."
- "...We paid $3,000 for an extended warranty so we wouldn't have to deal with any repairs. WELL, neither Keystone or Holiday World of Dallas will come to the RV park..."
- "I contacted Owndoc.com customer service to solve my issue where i couldn't go through with my purchase. In these pictures you can see how badly this woman/alias called Sarah Vaughter..."