Gearbest - Faulty Drone

677 of 899 Gearbest reviews

I got my husband a drone for Christmas.I had never dealt with Gearbest before.....but they had the controller with the built in monitor that I wanted.

The drone took over 3 weeks to arrive and I could never get a straight answer from them as to where it was (Netherlands??). THEN the drone was defective. It does not merely flips over. I have emailed many many many times with the same response.

I have no address to return this item to and I have a drone that will not fly................ I have 45 days to get a refund, but I cannot find where to send it.

You cannot reach them by phone.Is this a credible company?

My husband has 2 other drones, so it not user error.

This review is a subjective opinion of a user.
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Customer service

Reason of review:
Faulty drone and poor service
Preferred solution:
Full refund
Monetary loss:
Product or service
Sky Hawkeye Quadcopter
Review category
Gadgets and Accessories
review #760066

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677 of 899 Gearbest reviews

Feb 12, 2016 #1110687 Stouffville, Ontario, Canada

I have also bought a drone from them and as with you the drone willnot fly. they keep makng excuses. and offering partial refunds but never deliver. I keep telling them to send me the motor and i will have it fixed at my end as the shipping is more expensive than the drone... they also shipped product without the ac charger. and have to date send me a the charger. you lost your money.

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Feb 08, 2016 #1108282

Seems extremely much a copy of my Story,and then some.
I get it that Gearbest does its work good.However, i also think that their supplier wants to take as much as can take over the shipping costs.So they sell to Gearbest and then phone the client[us] and claim shipping costs .I even got a phonecall from a Chinese "lady",witch asked me ,in terrible English,how much i paid for my order.Then i got the message clearly in my mind that the Q?a.s were far wrong from what Gearbest asked me,a few million emails later i got a final conformation from Gearbest that i paid and ,almost,on its way.I think Gearbest should by Huge amounts of storage Posts in al continents.I know that it chews the prices,and bring more security to all buyers[not only us,sales in large too} Sorry for you,i think my package will come,some day.

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