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2.9
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Usability
Value for money
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2 comments

Update by user Jul 02

2 july, GB still ignoring, there were no full refund, no "sorry". Support center works "perfectly". If you read this, never buy on GB without using paypal, because GearBest often cheating and never return money.

Original review posted by user Jun 02

I was sure that GearBesrt is good company, because i've bought here many times without using paypal, and all goods was delivered in good conditional.

So i've made a mistake, ordered "UMIDIGI S2", it was at 2017-12-09, went more than 6 month and i still waiting phone. Tracking number wasn't working by 1 day. GB support didnt help me, they just write me "We can return only 50% of payment, because you didn't buy insurance", THAT IS NOT MY PROBLEM AND NOT MY FAULT that post have lost this parcel. But they returned only 50%.

P/S

If you buy something expensive on GB make pay with PAYPAL only!

Now i hate this company!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $186.

Preferred solution: Full refund.

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Gearbest
#1497304

Dear BakytSnow,Thank you for taking the time to write a review.We apologize for any inconvenience caused.The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping company.We are so sorry that the picture you offered can't be opened.Could you kindly offer your order number to us to check for you?We look forward to hearing from you.Gearbest Customer Service Center

BakytSnow
to Gearbest #1497426

Order No: W17120910011265892017-12-09 19:01:12

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