Huntsville, Alabama
1 comment
Not resolved

I bought a tablet on Gearbest.com and paid a fee to have my product to be delivered in 4-7 business days because I am leaving US to my home country (I am an exchange student here), so I could not wait for 1 month and then I paid the fee.

But it has already 15 business that I bought and I did not received it . So I contacted the costumer service and they told me that I did not pay enough for the Expedited Shipping and they have sent it by a shipping method that is going to take from 10-25 business days to be delivered. So there is a high change that I am not going to receive my product before leaving the country. I showed them my that I paid the value the the website charged me but they said that I have to wait at lest one month. I am attaching the screenshots that proofs that I paid for a Expedited shipping.

Review about: Gearbest Expedited Shipping Service.

I didn't like: Shipping.

Review #890608 is a subjective opinion of a user.

2.2
Customer service
Style and Design
Discounts and Special Offers
Usability
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
Value for money
Price Affordability
Warranty
Product or Service Quality
PRODUCT OR SERVICE
Delivery Service
Reason of Review / Monetary Loss Problem with delivery / $246
Preferred solution Deliver product or service ordered

Had an Experience with Gearbest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Gearbest
#1198035
Dear user86350703,
Thank you for your feedback.
We sincerely apologize for the inconvenience caused.
Please kindly review our shipping methods here:
http://www.gearbest.com/about/shipping-methods.html
Learn more about Gearbest's process http://www.gearbest.com/about/faq.html Could you please give us your order number here? Or please send emails to support@gearbest.com with the title "pissedconsumer complain+complain title+forwarding this email to reputation group" with your order number? We will follow your issue and resolve it to your satisfaction. We are looking forward to hearing from you soon. Best Regards, Gearbest.com

You May Also Like

"Without a doubt this is the best of all, I can follow my request from the purchase to the arrival in my residence, without mentioning that the website have an..." Read more
"I have bought so many times by GEARBEST and I must say it is a great service. This time I buy XiaoMi Redmi 3 16GB ROM 4G Smartphone Order No.:WP1603261013586978..." Read more
"I'm shopping with GB for 1 year now. I have bought 20+ products from them and have no serious problems. Shipping to Switzerland takes 2 weeks, they ship usually the..." Read more
"I am a Gearbest customer from less than a year, I made a lot of orders from this site and all went perfectly. Product assortment is very wide, you can..." Read more
" Don't waste your money with this company. It's a rip-off. I paid the 460 dollars for the ' coverage'. I called regarding my microwave door. The spring/tension rod broke..." Read more
"Charging more than original move-in special agreed to in November 2016. Spoke with customer service multiple times (a lot of hours). In January after being transferred multiple times, I spoke..." Read more
"I placed a order of $42 3 chicken pasta and salads to go with them. The pasta in the bowl wouldnt feed my 6 year old its so little! The..." Read more
" Ordered several multi port valves from my local pool distributor. After 2 months, the parts finally came in for me to pick up. TERRIBLE delivery time from CMP to..." Read more