Resolved: Gearbest.com Refund Problem
Order No.:W160129****264137
Order No.:WW160205****233677
These (two watches) are my recent orders from gearbest.com, I could not get them and they shipped back to gearbest's office. I have send 8 messages and they have not refunded yet! The website is unbelievable, the support center does not work on their website. Their live chat does not work as well. They have been tracking my shipping online and they have noticed that I did not get the items. Despite this fact, they do not deal with the problem and inform me. Another problem is; when I try to send an inquiry form, the system says "verify code is incorrect" even though I have entered the right one several times. I hope they will see this message and sort out my problem. thank you
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.
Location: Izmir, Izmir
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Comments
Please avoid publishing any personal information and promotional content
They have refunded at last and gifted me another $10. thanks pissedconsumer. I love you
Dear evrenbicer,
We are sorry to hear that you did not receive your package so far.
We are sorry that for the return packages, it usually takes few days for the result from our shipping agent. So there may be some delay in this issue.
Please kindly check your ticket. I have follow your issue and offer you quick solution there.
Your patronage is important to us, and we hope that youโll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com