I made a few orders with the web but all has issues.
Order No : W1511292021163422 was ordered on November 30th 2015 but i still haven't received one of the order. i've raised a ticket and they said that they will refund my money back to the GB Wallet but i have to wait until all my items are delivered. the rest of the items already delivered since last december based on their website.
Order No. : W1601201954018454 was ordered on January 21st 2016.
First they ship 1 item tracking number Q1103368295XX (Sweden Post Registered) using expedited shipping which should've come in 2 weeks max. i still haven't received it a month after. and all they told me to do is just to wait. second shipment using DHL already received. and the third shipment they still haven't send it because they said some of the items are backordered. Before i order the item, i've message them to asked if the items i'm going to buy is available or not. yet after i made payment they said it's unavailable / backordered and had to wait for 7 days. after waiting for 7 days they asked me to wait another 7 days or get a refund to GB Wallet. they refuse to refund directly to my credit card. This is a total scam, they won't send the items that the said are "AVAILABLE" until all of my orders are "AVAILABLE" which means could take another month.
More Review Details
|Diversity of Products or Services|
|Discounts and Special Offers|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Horrible customer service
- Reason of review:
- Poor Customer service, problem with delivery, order processing issue
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Ip68 Waterproof Phone Case
- Review category
- Gadgets and Accessories
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