Product: Gearbest Repair Clear all filters (11 of 11 reviews match)
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Don't buy from GearBest if you might need to activate warranty!

1.7
Details
Don't buy anything that you couldn't afford to throw away if broken! Costumer support communication is terrible, will try not to solve any damage good, if you need to send it you will have to pay the transport cost and when broken support will try to reimburse you with less than half the price you paid.
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Review
#1562062 Review #1562062 is a subjective opinion of poster.
Service
Gearbest Repair
Pros
  • Amount of products
Cons
  • Customer service and lack of compassion or care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • bad acts
1.0
Details
Placed 2 orders, never received anything but a fake non working "tracking number"... Impossible to contact them or get an answer since then. The web site seems not to be working anymore and gets into funky mode. This company does not provide/sell real products and it...
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1 comment
Anonymous
#1140603

Dear customer,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

For flat rate shipping, the estimated time of most packages is 10-25 business days. The precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping company. We really hope you can receive the package as soon as possible. Could you please give us your order number here?

We wish to follow your issue.You can send emails support.gearbest.com with the title "pissedconsumer+your order number+forwarding this email to complaint group".

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards, Gearbest.com

Review
#821135 Review #821135 is a subjective opinion of poster.
Service
Gearbest Repair
Cons
  • Scammer
  • Very worst customer service
  • Website glitches
Reason of review
Fake site that doesn't send anything
Loss
$20
Preferred solution
close their web site - this is a scam
Tags
  • Chinese Merchants
  • Scam Website
1.7
Details
I bought a phone at a price 160 Usd on March 2015 and was working ok for 2 months.. Suddenly it stooped so i contacted them to send it back to check Had to pay 20 usd to send it back They received it after a month and after 2 months they said that it can't be...
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1 comment
lily2016
#1149514

Dear kandreou,

Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.

I want to extend my sincere apologies for the problems you have experienced. Could you please send emails to support.gearbest.com with the title "pissedconsumer complain+your order number+forwarding this email to complaint group"? We wish to follow your issue and check it for you.

Please rest assured we will resolve it to your satisfaction.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards,

Gearbest.com

Review
#816097 Review #816097 is a subjective opinion of poster.
Service
Gearbest Repair
Reason of review
Poor customer service
Loss
$180
Preferred solution
Full refund

Gearbest - Repair Review from Los Llanos De Aridane, Canary Islands

1.8
Details
A few months ago I bought two phones, on the purchase and shipment'm happy. I'm not happy with the guarantee. With a little use I began to detect failures in the touch, they don't take care of repair or refund or forwarding other phones. They say me fix it in a local technician, but do not want to pay me the ammount to the fix. Completely I will not buy more in Gearbest. I have two orders with problems WW1508240518582961 WW1508240534548695
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Review
#814154 Review #814154 is a subjective opinion of poster.
Service
Gearbest Repair
Reason of review
Poor customer service
Bought some items from this company. One item stopped working within a month and they offered to refund only 30% of the amount i paid or to repair the item if i paid the full price again. Why should i be expected to send something back at cost to me and then have to...
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1 comment
Anonymous
#1129478

Ordered with this company as well, only trouble!!

After waiting for 4 weeks I've got a used and damaged action cam and still waiting for my other order (the assesories for the action cam).

I'll never order with Gearbest again!!!

Review
#770685 Review #770685 is a subjective opinion of poster.
Service
Gearbest Repair
Cons
  • Rotten returns policy
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund

Gearbest in Hamburg, Hamburg - Satisfied and service replied fast

4.8
Details
My order WP1510090834240789 was shipped as described on website. 2x uWear smartwatches, a longsleeve and a scratch repair pen. One of the uWear was faulty, the touchscreen didn't react smooth. Service answered within two days and offered different solutions. I chose refund. Refund within a week. I think this is quite good. All of the other products were ok. I like the longsleeve with Albert Einstein on it, very smooth. The scratch pen works quite good and was very cheap. All in all, everything fine. I think I will buy again at gearbest.
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Review
#752511 Review #752511 is a subjective opinion of poster.
Service
Gearbest Repair
Pros
  • Cheap products
  • Good service
Reason of review
Good customer service
1.8
Details
Gearbest - Missing and faulty products, NO customer service, SCAM!
Order number W1510052252172666. I ordered 5 watches, 2 sd cards and a repair tool kit for watches (to adjust the belt). I got 4 out of 5 watches and one of them (the expensier one) was broken. It missed one indicator, which was not inside, so clearly not damaged during...
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1 comment
Anonymous
#1074145

5 watches? Doesn't your cellphone have a clock? Watches are obsolete.

Featured
Review
#743572 Review #743572 is a subjective opinion of poster.
Service
Gearbest Repair
Cons
  • That they scammed me out of my hard earned money
  • Support is non exsistant
Reason of review
Damaged or defective
Loss
$26
Preferred solution
Deliver product or service ordered
1.0
Details
Order # W1502131215213611Bought a smart phone in February ($225.00) end of July the screen stopped responding. Contacted Gearbest, returned the phone for repair or refund as they promised. Now is end of November, 4 months later and I did not get back my phone nor my...
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1 comment
Anonymous
#1129404

Yup yup yup.

My experience to a T.

Except that I'm not sending back either of the faulty products. I managed to get a $25 refund on a $100 purchase....

Review
#738842 Review #738842 is a subjective opinion of poster.
Service
Gearbest Repair
Cons
  • Never received items
  • Manner of business
  • Having my money sloten
Reason of review
Poor customer service
Loss
$225
1.2
Details
Order # W1502131215213611 Ticket # T15080310809 Bought a smart phone in Feb. 2015, 5 months later the screen stopped responding. Opened a claim with a ticket # early August 2015, I was promised to get it repaired or a refund if I send them back the phone. Phone was...
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Review
#727553 Review #727553 is a subjective opinion of poster.
Service
Gearbest Repair
Cons
  • Having my money sloten
  • Customer support
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
Tags
  • Chinese Merchants
  • Not Refund

Gearbest Reviews

  1. 687 reviews
  2. 344 reviews
  3. 211 reviews
  4. 182 reviews
  5. 1188 reviews
Gearbest reviews
1.0
Details
Gearbest - Customer Reviews are Fake !
Bought a toy RC Boat. Took more than a month to get it. Worked only 10 min. It's impossible to charge from transmitter. Boat is way smaller than stated in description. The toy cost almost $15, they offered me partial refund and want me go to repair shop, fix it,...
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Review
#693620 Review #693620 is a subjective opinion of poster.
Service
Gearbest Repair
Pros
  • Prices
Cons
  • Horrible customer service
Reason of review
Damaged or defective
Loss
$15
Preferred solution
Full refund