1 comment
100% full Resolved

Update by user May 24, 2016

After two weeks of intense negotiation, all I've got is a refund of US$ 20 and 100 points (=US$ 2 discount). The GearBest's warranty is just one big lie!

Original review posted by user May 11, 2016

I've purchased from Gearbest.com in March 04th, 2016 this Blue RC Car (model Wltoys A949)(http://www.gearbest.com/rc-cars/pp_227253.html) but they just sent me a different Blue RC Car.

So, I open a complaint to have it solved but, after 3 days, they just sent me a message saying that "just the color is different" and offered me 100 points as compensation.Thats only US$ 2 for a US$ 72,92 RC Car!!

In their Warranty and Return page (http://www.gearbest.com/about/warranty-and-return.html#item5) at "Missing items, wrong items or package sent" is written that "-If we have shipped the wrong item: We will either refund you in full or dispatch an item with an alternative item (if applicable)." but when they do the mistake on you, they will offer you just a $2 discount...

That is the Real World of Gearbest!

Don´t trust them!Better go back to look for a good seller in Aliexpress!!

Review about: Wltoys A949 Rc Car.

I liked: Variety of products.

I didn't like: Warranty is a lie.

Review #845902 is a subjective opinion of a user.

1.8
Price Affordability
Style and Design
Value for money
Diversity of Products or Services
Warranty
Staff
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy
Usability
Customer service
Discounts and Special Offers
PRODUCT OR SERVICE Gearbest Shipping Service
Reason of Review / Monetary Loss Warranty issue / $73
Preferred solution Full refund

Had an Experience with Gearbest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Gearbest
#1160781
Dear Maxi,
I want to start by thanking you for notifying us about the issue. We are sorry to hear this.
We have detailed warranty and return terms. Please kindly check here: http://www.gearbest.com/about/warranty-and-return.html. If you wish to contact our Customer Service manager to examine your case, please send email to support@gearbest.com with the title "pissedconsumer complain+Gearbest sent me the wrong product+forwarding this email to reputation group" with your order number? We wish to follow your issue and check it for you. Please rest assured we will resolve it to your satisfaction.
Thank you so much again for bringing the issue to our attention.
Best Regards,
Gearbest.com

You May Also Like

"I will give my opinion of the last purchase I made in this store Buy 2 phones the 2 are original. Buy them at an excellent price with a promotion...." Read more
"I get things (mostly vaping gear) from Gearbest very often the last months. They have great prices, huge variety of products, daily new additions and fast shipping (usually next day)...." Read more
"This company is a full scam. I've ordered an expensive item from them and days after I followed up with them and they said it will be shipped to me..." Read more
"i have purchased 3 goods on Aug 02 and Aug 03 but none of them received to me. When i check the tracking, i see all my shipments are returned..." Read more
"HI, i purchased one wifi projector from Ali express, later i received the projector without wifi and when i complained they said either i need to return the same back..." Read more
"We set up our new canopy today. We used the last one for at least 15 years. We take the cover off only for PA snows. Putting the frame together..." Read more
"I ordered a sectional sofa from 1Stopbedroom on 2-20-2017. Almost immediately, I received a confirmation email for my order, stating it would be delivered in 4-6 weeks. Just as immediately,..." Read more
""Hello reviewers, I have read that tidebuy is a scam. However, I did not believe that. I thought that is just some **** off customers. Believe what? Here is my..." Read more