Update added by user May 24, 2016
After two weeks of intense negotiation, all I've got is a refund of US$ 20 and 100 points (=US$ 2 discount). The GearBest's warranty is just one big lie!
Original review posted by user May 11, 2016
I've purchased from Gearbest.com in March 04th, 2016 this Blue RC Car (model Wltoys A949)(http://www.gearbest.com/rc-cars/pp_227253.html) but they just sent me a different Blue RC Car.
So, I open a complaint to have it solved but, after 3 days, they just sent me a message saying that "just the color is different" and offered me 100 points as compensation.Thats only US$ 2 for a US$ 72,92 RC Car!!
In their Warranty and Return page (http://www.gearbest.com/about/warranty-and-return.html#item5) at "Missing items, wrong items or package sent" is written that "-If we have shipped the wrong item: We will either refund you in full or dispatch an item with an alternative item (if applicable)." but when they do the mistake on you, they will offer you just a $2 discount...
That is the Real World of Gearbest!
Don´t trust them!Better go back to look for a good seller in Aliexpress!!
More Review Details
|Product or Service Quality|
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Style and Design|
|Discounts and Special Offers|
|Diversity of Products or Services|
What I liked
- Variety of products
What I disliked
- Warranty is a lie
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I ordered a smart watch for my husband from their website on 30th Nov.2016. After payment they immediately shipped it and I received the product on 19/12/2016. I was very..."
- "i never had a problem with gearbest. i have returned items, asked for refunds, returned defective products and everything went fine, slow but fine, the speed is something that you..."
- "I bought A drone (HUBSAN H501S X4 )but it came with a faulty battery. I contacted Gearbest and they want me to pay more money to get it replaced...."
- "!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!BUYERS BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT ORDER ANYTHING FROM THE COMPANY THEY HAVE THE WORSE CUSTOMER SERVICE THAT IS OUT THERE. THEY GET YOUR MONEY AND THEN TURN A CHEEK TO YOU...."
- "We rented from Avis-Budget in Israel and had the worst experience of our lives. The car was delivered to us in a dark garage. When I arrived to pick up..."
- " Hi to who it may concern on the 20th January I brought a nice and easy hair= dye did as instructed on box to do hair stran test even..."
- "Good Jerseys,fast delivey and confortable..."
- "Bought a ring from an Ebay seller and asked to be shipped to COURTYARD MIAMI BEACH OCEANFRONT - 3925 Collins Ave. Miami Beach - FL, c/o a friend of..."
- "I have a C180 2011 Mercedes , factory assembled with Contisport3 tires. The rear tires were completelly wornout with less than 19.000 miles ( 31.000 km ) to them (even..."