Gearbest steals your money

323 of 899 Gearbest reviews

Faulty delivery, items got stolen due to delivery through multiple countries e.g.Malaysia, Taiwan, Korea, China,Japan etc.

Still hasn't received my tablet pc yet, contacted customer service Which is very POOR, refused to resend my package or refund even I brought INSURANCE with my shipping of my package. This company said when the package is sent to shipping, it is the responsibility of the customer, not the company anymore. Beware of buying from this company.

Still waiting for PAYPAL to deal with this company, it is already 1.5 months from my purchase date with no reply.The company collects your insurance money but never actually provides insurance for shipping of your package.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Discounts and Special Offers
Price Affordability
Customer service
Diversity of Products or Services
Style and Design
Value for money
Exchange, Refund and Cancellation Policy

  • What I liked
    • Competetive prices
    • Discount prices
  • What I disliked
    • Very poor way to treat customers
    • Poor way of delivery and refund

Reason of review:
paid insurance but never delivered(stolen)
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Review category
Gadgets and Accessories
review #839960

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323 of 899 Gearbest reviews

May 05, 2016 #1154260

Dear customer,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
We are sorry to hear that you did not receive the items. Could you please send emails to with the title "pissedconsumer complain+’Gearbest steals your money‘+forwarding this email to complaint group" with your order number? We wish to follow your issue and check it for you.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,

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