Queens, New York
1 comment
Not resolved

Faulty delivery, items got stolen due to delivery through multiple countries e.g.Malaysia, Taiwan, Korea, China,Japan etc.

Still hasn't received my tablet pc yet, contacted customer service Which is very POOR, refused to resend my package or refund even I brought INSURANCE with my shipping of my package. This company said when the package is sent to shipping, it is the responsibility of the customer, not the company anymore. Beware of buying from this company.

Still waiting for PAYPAL to deal with this company, it is already 1.5 months from my purchase date with no reply.The company collects your insurance money but never actually provides insurance for shipping of your package.

Review about: Tablet.

I liked: Competetive prices, Discount prices.

I didn't like: Very poor way to treat customers, Poor way of delivery and refund.

Review #839960 is a subjective opinion of a user.

1.0
Style and Design
Warranty
Staff
Price Affordability
Diversity of Products or Services
Product or Service Quality
Value for money
Customer service
Usability
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
PRODUCT OR SERVICE Delivery Service
Reason of Review / Monetary Loss paid insurance but never delivered(stolen) / $183
Preferred solution Deliver product or service ordered

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lily2016
#1154260

Dear customer,

Thank you for taking your time to write your review.We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We are sorry to hear that you did not receive the items.

Could you please send emails to support@gearbest.com with the title "pissedconsumer complain+’Gearbest steals your money‘+forwarding this email to complaint group" with your order number? We wish to follow your issue and check it for you.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,

Gearbest.com

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