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4.9

I bought some items from Gearbest, quality-price ratio was real good, not top quality, but also not bad at all, in fact quality surprised me a little, the big problem was the shipping companies, I requested two tempered glasses for Redmi 5 plus, they were sent in different packages but both arrived totally broken, I understand it is not totally in Gearbest hands but it impacts customer experience, I believe that on Gearbest side one thing that may help is the packaging, the glass was inside a slim cardboard box and this box inside a bubble bag but still was not enough to protect it, maybe with another bigger and harder box (like the ones used for phones) this would have not happened, even with this issue I still recommend to buy trough Gearbest since they processed the refund for the damaged item very quickly, I only had to send proof (pictures) of it, all the other items received without or with minimal details in the packages but not any single scratch in the actual device, sure I will keep buying with them.

Reason of review: Reliable warranty.

Gearbest Pros: Customer service, Many products competetive prices, Refund process.

Gearbest Cons: Shipping company.

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