Gearbest - Liar and scam
I purchased a tablet on gearbest and even opt for fast shipping with insurance. They went quiet for a while and when I filed a ticket, days later they replied the dont have the item in stock and ask me to wait till 20/8/2017 or get refund in store credit.
So I waited and the promised date passed by. I asked again, and they replied that I have to wait another week for the item, or should just choose another item or get instore credit. I was furious and filed a report through paypal. Surprisingly, they replied me back in less than 2 hours (if through gearbest web I have to wait at least a day for a reply).
They agreed to r=give me a refund to my paypal account. Few minutes after their last message through paypal. They send me a message that the item is in stock and if I want it I should closed the case on paypal. (Let me remind u that a few hours ago gearbest asked me to wait another week for them to restock).
What made me mad is that they still advertised the tablet on sale for weeks while i was being made to wait through their lies and automated replies. This is my first and last time dealing with them.
Reason of review: Poor customer service.
Monetary Loss: $2.
Gearbest Cons: Are dishonest and untrustworthy, No respect of the paid warranty for delivery insurance, Shipping.
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Dear Customer,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Could you please email to support@***.com with the title pissedconsumer complaint from Review #109****
Many thanks, Gearbest Customer Service Center