Melbourne, Victoria
1 comment
100% full Not resolved

Fake products from China, the discount prices are fake (you can see that by refreshing the page and see it goes up and down), don't get scammed for the cheap prices, as the products will NOT work and you are wasting your money for nothing.

Bought a few items in 1 order, turned out they are all fake product from China. When you turn them on, some of them even says "This product can only be used in China" and turn off by themselves.

After I sent them a request to rectify the issue, they kept referring me back to their refund and return policy, and made me video tape what is wrong with the product. And even after seeing it's definitely the product's fault, they made me try different silly ways to reset it.

In the end, they gave me 3 options:

- Send the item back to China with shipping at my expense and get refund with store credit (which shipping will probably cost more than the product, and you never know if the product will arrive, and most importantly, store credit to use in store to buy other items for them? NO WAY).

- Send the item back to China with shipping at my expense and get a new item (which you never know if the new item will work, and you're paying more money again).

- Get refund of 15% of purchase price with store credit (reading up to here, you realise that you will never get your money back).

So doesn't matter what product they have and you can't find in your own country, high chances are, even if you buy from them, you won't get the product you want anyway, so be AWARE, you have been WARNED!!

As the whole community we can fight for our rights, and let's start with NOT buying any products from them AGAIN, see how they survive with no customers.

Review about: Xiaomi Yi.

I didn't like: Business should never be done this way, Terrible custom support, Fake product from china, Scam, Will never refund your money.

Review #842992 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Staff
Price Affordability
Usability
Warranty
Product or Service Quality
Discounts and Special Offers
Customer service
Style and Design
Exchange, Refund and Cancellation Policy
Website
Value for money
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $50
Preferred solution Full refund

Had an Experience with Gearbest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Gearbest
#1156540
Dear Cris_Kaka,
Thank you for your important feedback and for letting us about your experience with us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. Please kindly refer your email, we have offered you quick solution. Please rest assured we will resolve it to your satisfaction.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com

You May Also Like

"I was starting my very first FPV (First Person View) micro quadcopter project and I was looking for cheap components, since I was a complete noob in the matter. I..." Read more
"I ordered the Ilife A4 vacuum. It said free shipping.. I paid extra for insurance. I got an email stating that due to the status of the item, they need..." Read more
"GearBest in my opinion is one of the best virtual stores in which I have purchased products, almost all shipments to my country are free and although they are delayed..." Read more
"My next order on GEARBEST was A9 HD 1080P MJPEG 2 inch LCD IP68 30m Waterproof Sports Action Camera DVR order No.:W1604110130157095 Apr 11, 2016 06:30:15 AM. My parcel arrived..." Read more
"I always have issues finding trendy clothes that fit me perfectly. Rosegal has been a life-saver. They have trendy clothes that you can buy on a budge. I used to..." Read more
"I put a couch and a love seat from them 5 years ago. Lightly used but I just noticed an arm on the couch and an arm on the love..." Read more
"YELP INC *** OF THE EARTH owner of yelp CEO: Jeremy Stoppelman this guy has to be taught a lesson to get his advertising personnel not to review business if..." Read more
"I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part...." Read more