Melbourne, Victoria
1 comment
100% full Not resolved

Fake products from China, the discount prices are fake (you can see that by refreshing the page and see it goes up and down), don't get scammed for the cheap prices, as the products will NOT work and you are wasting your money for nothing.

Bought a few items in 1 order, turned out they are all fake product from China. When you turn them on, some of them even says "This product can only be used in China" and turn off by themselves.

After I sent them a request to rectify the issue, they kept referring me back to their refund and return policy, and made me video tape what is wrong with the product. And even after seeing it's definitely the product's fault, they made me try different silly ways to reset it.

In the end, they gave me 3 options:

- Send the item back to China with shipping at my expense and get refund with store credit (which shipping will probably cost more than the product, and you never know if the product will arrive, and most importantly, store credit to use in store to buy other items for them? NO WAY).

- Send the item back to China with shipping at my expense and get a new item (which you never know if the new item will work, and you're paying more money again).

- Get refund of 15% of purchase price with store credit (reading up to here, you realise that you will never get your money back).

So doesn't matter what product they have and you can't find in your own country, high chances are, even if you buy from them, you won't get the product you want anyway, so be AWARE, you have been WARNED!!

As the whole community we can fight for our rights, and let's start with NOT buying any products from them AGAIN, see how they survive with no customers.

Review about: Xiaomi Yi.

I didn't like: Business should never be done this way, Terrible custom support, Fake product from china, Scam, Will never refund your money.

Review #842992 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Discounts and Special Offers
Warranty
Value for money
Exchange, Refund and Cancellation Policy
Style and Design
Staff
Product or Service Quality
Website
Customer service
Price Affordability
Usability
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / $50
Preferred solution Full refund

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Gearbest
#1156540
Dear Cris_Kaka,
Thank you for your important feedback and for letting us about your experience with us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. Please kindly refer your email, we have offered you quick solution. Please rest assured we will resolve it to your satisfaction.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com

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